Hotter Shoes Reviews

2.3 Rating 575 Reviews

28 %

of reviewers recommend Hotter Shoes

2.3

Based on 575 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Customer Service

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About Hotter Shoes:

Hotter Shoes is a British footwear designer and manufacture originally set up in 1959.

Hotter now retails there shoe's in most countries around the world.

Visit Website

Phone:

0800 083 8490

Email:

generalinfo@hotter.com

Location:

Hotter Comfort Concept 2 Peel Road West Pimbo Skelmersdale
Lancashire
WN8 9PT

How is Hotter Shoes returns process?

Helpful Report

(2 weeks ago)

Greater than 74% of reviewers feedback is Hotter Shoes returns process could be better.

Helpful Report

(2 weeks ago)

16.67%

Industry Average

“ I bought 2 Pr of sandels 1 pair was fine so thought I would order another pair within the same week .I put on the second pr and tripped up twice on returning home I looked at them and the sole was not stuck down it was all coming away that was one wear. I sent them back with a letter saying how dangerous they were a young male on the phone said they had a 21 day policy to get my money back ?? How many people read there policy I.m on 21 days today still no refund ? I will never buy again from them they don't even know if they have recieved them and I have my post office returns receipt ?? ”

- Anonymous

“ Quality has deteriorated over the past year. One shoe will fit, the other is way off size. Leather is poor quality and shoes are blocky and poor fit. Shoe sizing from style to style is inconsistent. Have had a very difficult time getting proper info to mail returns. Hotter Shoes had been a staple in my closet for years but I will no longer buy the product. I’m so, so disappointed. ”

- Anonymous

“ Customer service was of no help to me. Hassle free returns is a joke to them. I've been trying for a week to get a return label. Still don't have it. Horrible customer service! ”

- Anonymous

Hotter Shoes Reviews

Returns - Difficult