Hotter Shoes Reviews

“ Following a very abrupt and unsatisfactory telephone call today with a member of yr team I am disgusted to hear you are returning the shoes as apparently there is evidence they have been worn! They have not been worn out of the house as my Granny is 96 years old and unable to leave her carpeted home! She did try them on and found them to be too heavy and more likely to make her fall , which is something she absolutely has to avoid at her age! Yr member of staff refused to send images of the supposed evidence! I said I had checked the shoes before posting them back and there were NO signs of wear . I feel that this is appalling customer service and will be escalating this for further action! If you tried a pair of shoes on in a shop there is potentially signs of wear but these would still be sold on ! It would appear that looking at similar reviews this is a common problem and will be looking for complete resolution! Will continue to obtain full refund and cost of postage ”

“ Thing is, Hotter break the law by not refunding original postage costs. ”

“ DREADFUL DREADFUL company AVOID at all costs I would have left NO STARS rip off Company I ordered a pair of boots paid postage arrived too narrow sent back had an email saying was processing refund after 10 days phoned to find out where my refund was! Was told oh we have put it through it is up to the Finance Department to arrange this now! So probably wont be getting back for at least another 5-7 days. ”

“ In today’s world of online shopping Hotters refund process is totally unacceptable. I’ve waited the 14 days for £180 and still nothing. If other companies can issue refunds in a timely manner then why can’t hotter. Really will make me think before ordering again. Very very disaffected ”

“ I have asked repeatedly for a full refund. ”

“ Hotter took ages to issue the refund and I had to email them in the end asking for it. ”

“ They are not honouring cash refunds. ”

“ I have waited the fourteen days as stated for my refund but despite two telephone calls to Customer Services I still have not received my refund and I was told to ring again next week. ”

“ I loved the shoes when they arrived - unfortunately they were too big. It took three weeks and multiple emails with almost zero responses from their Customer Service for a simple return label. It's been two weeks since I heard from them after they acknowledged that the postoffice notified them I dropped the return off and tracking shows they were received two days ago. I will never order from them again. STILL awaiting my refund. ”

“ I bought a pair of boots from the Hotter US site because I live in Canada. They were too big for me so I returned them, but I had to return them to the UK. Why bother having a US website? I mailed the boots back at the end of November and as of today (Jan 23) Hotter says they have no record of having received them. So now I have no boots and won't get a refund. Would never buy from Hotter again or recommend the company to anyone. ”