Hotter Shoes Reviews

“ They received my return on November 15th and still have not received my refund to my credit card. ”

“ But the manager refused to take them back, demanding that she see the receipt or she might think that these are STOLEN from some place else! Imagine!! The audacity of her! If this had happened in Canada, we would have gotten a full refund and the sales rep wouldn’t even have asked for a receipt. ”

“ Their customer service is just awful. They took 15% of the purchase price from my refund and then sent me a rude email when I asked for the rest of my money. I will never buy from them again. ”

“ Following a very abrupt and unsatisfactory telephone call today with a member of yr team I am disgusted to hear you are returning the shoes as apparently there is evidence they have been worn! They have not been worn out of the house as my Granny is 96 years old and unable to leave her carpeted home! She did try them on and found them to be too heavy and more likely to make her fall , which is something she absolutely has to avoid at her age! Yr member of staff refused to send images of the supposed evidence! I said I had checked the shoes before posting them back and there were NO signs of wear . I feel that this is appalling customer service and will be escalating this for further action! If you tried a pair of shoes on in a shop there is potentially signs of wear but these would still be sold on ! It would appear that looking at similar reviews this is a common problem and will be looking for complete resolution! Will continue to obtain full refund and cost of postage ”

“ Thing is, Hotter break the law by not refunding original postage costs. ”

“ DREADFUL DREADFUL company AVOID at all costs I would have left NO STARS rip off Company I ordered a pair of boots paid postage arrived too narrow sent back had an email saying was processing refund after 10 days phoned to find out where my refund was! Was told oh we have put it through it is up to the Finance Department to arrange this now! So probably wont be getting back for at least another 5-7 days. ”

“ In today’s world of online shopping Hotters refund process is totally unacceptable. I’ve waited the 14 days for £180 and still nothing. If other companies can issue refunds in a timely manner then why can’t hotter. Really will make me think before ordering again. Very very disaffected ”

“ I have asked repeatedly for a full refund. ”

“ Hotter took ages to issue the refund and I had to email them in the end asking for it. ”

“ They are not honouring cash refunds. ”