“This may be the best customer service I've ever experienced from an online company - not to mention the brilliant booze at unbeatable prices! Might seem too good to be true; but I guarantee you won't be disappointed when you order from HoD.”
“Unfortunately delivery took 3 weeks this was with myself chasing up my order. I have made a new order so hopefully this will arrive quicker. The customer service has been helpful!”
“Came across HofD on Instagram and what a find!
I am delighted with both the service and the attractive price deals. Well done to all and I look forward to placing ny next order! Highly recommend 👌”
“I placed an order for 2 bottles of whisky, having chased it up was told about your move. Finally i received one of the bottles followed shorty afterwards with a gift regarding the delay. I am still waiting for the balance of my order and nobody is responding to me e-mails.”
“I’ve done two purchases on this website. The first never arrived after 2 months of waiting and the second order arrived a few weeks later. Really not impressed with this website.”
“I ordered 7 bottles of Whispering Angel Rose on 22nd April - it's now over 2 weeks and it has still not been delivered.
I have contacted the sales department to query why it has not arrived and all I'm told id that the fault is with the courier, and I should call DHL to chase it up.
Hopeless - won't go near them again...”
“Ordered wine
It's delivery was over a week so missed the birthday present gift it was meant to be. Called the shop to chase twice
Only got a voicemail that no one called back.
Don't even want the wine now. Ended up going to another store to buy a present.
NEVER AGAIN!”
“I stumbled across House of Decant on Instagram; originally I was intrigued by the offers on some very prestigious champagnes, but when I went onto the website I ended up placing an order for a Mystery Case. I'm trying to expand my horizons and this was the perfect way to dip my toe into some new grapes and meet some new houses I've never heard of before!”
“Not good at all I've paid for a bottle of rum and have to now pay an extra £7.00 as they have not paid full postage. I will not be using them again.”
