Royal Bank of Scotland Reviews

3.1 Rating 8 Reviews
50 %
of reviewers recommend Royal Bank of Scotland

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Anonymous
Anonymous  // 01/01/2019
I made the switch and was expecting £200 to be in my account within 7 calendar days in accordance complaint RBS swith offer terms and conditions. I met all criterias and it is now well over 7 calendar days and nothing has come through. Called RBS customer service couple of times and was told, yes i have met all criterias and they don't understand why the £200 has not been paid. Then told my only way to reach out to the switch team was via the app CORA. 2 days on no reply from Cora. RBS were very fast for the switch over but now they don't want to know me or the £200 offer. If a business states 7 calendar days and they don't meet this promise, then does it matter if they take a day, week, month or a year? The 'within 7 calendar days' criteria hasn't been fulfilled by RBS. They failed. I've complained but no confirmation or acknowledgement of my complaint. I am regretting it now... So called 'CORA' is a complete joke. Communication overall very poor. Majority of staff not so friendly.
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Posted 7 months ago
Was with Royal Bank of Scotland, SELECTED a free gift, they told me they emailed me 4 times which they didn't & refused to give free gift. I cancelled the RBSI, & went with getsafe. Thanks to C.com.
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Posted 2 years ago
poor customer service and waiting over six months for authorised refund
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Posted 6 years ago
Royal Bank of Scotland is rated 3.1 based on 8 reviews