“I made the switch and was expecting £200 to be in my account within 7 calendar days in accordance complaint
RBS swith offer terms and conditions. I met all criterias and it is now well over 7 calendar days and nothing has come through. Called RBS customer service couple of times and was told, yes i have met all criterias and they don't understand why the £200 has not been paid. Then told my only way to reach out to the switch team was via the app CORA. 2 days on no reply from Cora. RBS were very fast for the switch over but now they don't want to know me or the £200 offer. If a business states 7 calendar days and they don't meet this promise, then does it matter if they take a day, week, month or a year? The 'within 7 calendar days' criteria hasn't been fulfilled by RBS. They failed. I've complained but no confirmation or acknowledgement of my complaint. I am regretting it now...
So called 'CORA' is a complete joke. Communication overall very poor. Majority of staff not so friendly.”
“Been a customer and shareholder for many years
Was looking to invest in a cash Isa went into branch to enquire about best savings and Ida rates
Was passed to an investment adviser who went through the various options available and in almost every case the rates were substantially lower
His whole attitude seemed to be take it or leave it
Really disappointed is his attitude and manner
No real attempt made to attract me to stay as a customer very poor performance”
“Can't thank rbs enough when my husband passed away with covid got the most beautiful bunch of flowers.
Spoke to a lovely Lady last week called Patricia then another lovely lady yesterday I'm going through an illness at the moment & got a lovely present today off them just to say they was thinking about me Thank you so much rbs also an excellent service have been with these since starting work”