“Ordered items (pipsqueak stove) item turned up fine but box smashed, ok that could point to the courier but poorly made box won't take much impact with the stove weight, after receiving my order I realised my roof flashing was wrong for my use so contacted about returning it, had a reply saying I could but every other email I sent after this hasn't been answered also questions I've asked about the item haven't been answered. Very poor customer service.”
“One star is too high. Chiminea cracked and fell to pieces 10 minutes into first use, despite following all instructions (using sand etc.). Must have been damaged inside.
No response to emails, no answer on the number listed on the site. Still unresolved”
“Excellent customer service and competitive prices.
I bought a fire pit and asked for delivery to suit my commitments. savvysurf arranged delivery to suit my circumstances. 1st class service”
“Excellent product and customer service as the saucepan I bought was slightly faulty. Replaced instantly and I didn’t have to send the faulty one back.”
“Received a badly damaged chimnea, emailed and phoned requesting return and refund to no avail, now going down the route of the financial ombusman and trading standards to try get my £189 back”
“Very poor service from bunch of drop shippers. Faulty item which I have tried to return but am being ignored
Their reviews are fake aswel. Looked into who owns this company. It’s James brightley & a ceri trindale. Funny that,look that the previews review!”
“Poor poor poor! I purchased a patio heater on 26th April 2020 for Savvy Surf. It arrived with mud/dirt on the base and without the correct screws. I have spent time emailing and calling Savvy Surf with the attempt to get a replacement heater or screws but as there is none in stock (or a replacement heater), I have requested a collection so that I can get my money back. The owner Ceri Tinsdale doesn't respond to any of my emails or calls. I have spent the last month chasing them to organise a collection. They have given me a number to chase which has never been answered. It is not my responsibility to organise or chase the collection. Don't buy from them! Needless to say, I will be seeking legal action!”
“Poor poor poor! I purchased a patio heater on 26th April 2020 for Savvy Surf. It arrived with mud/dirt on the base and without the correct screws. I have spent time emailing and calling Savvy Surf with the attempt to get a replacement heater or screws but as there is none in stock (or a replacement heater), I have requested a collection so that I can get my money back. The owner Ceri Tinsdale doesn't respond to any of my emails or calls. I have spent the last month chasing them to organise a collection. They have given me a number to chase which has never been answered. It is not my responsibility to organise or chase the collection. Don't buy from them! Needless to say, I will be seeking legal action!”
“Bought a cast iron pizza oven from them. The oven itself is superb. The quality of service is also superb. Very prompt replies to my questions and very prompt delivery of a difficult package to deliver.”
