Hello,
Thank you for taking the time to leave us a 5* review, I'm glad you are happy with our service!
All the best,
Jessica Frostick
Client Experience Team
“We have been using Elas/Citation for many years, Liam is so professional and always gives sound, solid advice. I am 100% confident in the HR advise I am given and I never have to wait or chase for a response. Would not be without them!”
Hi Catherine,
Thank you for taking the time to leave us a 5* review! I'm really glad Liam has been so helpful to you. I will pass on your amazing feedback to him.
All the best,
Jessica Frostick
Client Experience Team
Hi Emma,
Thank you for taking the time to leave us a lovely review! I will pass on the positive comments to Liam, he will really appreciate it.
All the best,
Jessica Frostick
Client Experience Team
Hi Joe,
Thank you for taking the time to leave us a 5* review! I will pass on the positive comments to Richard, he will really appreciate it.
All the best,
Jessica Frostick
Client Experience Team
“Having used Citation in a previous position, I had the knowledge of how they worked. So, when we needed someone to do our HR & Health & Safety I went straight to Citation.
The service that Citation provide is Fantastic, they always have time for me, even when I have a daft question! They are always happy to help with their expert knowledge. Thank you.”
Hi Anita,
Thank you for taking the time to leave us a brilliant review! I am so glad to hear that you are happy with our service and that we have always been able to provide guidance amd advice.
All the best,
Jessica Frostick
Client Experience Team
Dear Aaron,
Thank you so much for leaving us a 5* review, we really appreciate it! I am glad that you are so satisfied with the Atlas platform.
All the best,
Jessica Frostick
Client Experience Team
“Excellent support, Richard our Consultant is always available by phone or email to answer any queries and makes regular site visits to see us to address any concerns and keep us compliant.”
Hi Zoe,
Thank you for taking the time to leave us a 5* review! I will pass on the kind words to Richard, he will really appreciate it.
All the best,
Jessica Frostick
Client Experience Team
“We have worked with Lesley Banks previously at ELAS for many years so did not hesitate in transferring over to Citation when she did. There has been no changes to the service and we are very happy.”
Good afternoon,
Thank you for taking the time to leave us a brilliant review! I will pass on the positive comments to Lesley, she will really appreciate it.
All the best,
Jessica Frostick
Client Experience Team
“We have worked with Elas for a few years and have always been happy with the support we get. It's great to have a 'go to' person who for us is Lesley Banks. If Lesley isn't available another familiar member of the team gets back to us quickly.
I would recommend Elas for all your employment law needs.”
Hi Adele,
Thank you for taking the time to leave us a 5* review! I'm really glad Lesley has been so helpful to you over the years. I will pass on your amazing feedback to her.
All the best,
Jessica Frostick
Client Experience Team
Hi Cathrine,
Thank you so much for taking the time to leave us a 5* review. I will pass on your positive feedback to Lesley.
All the best,
Jessica Wewer
Client Experience Team
“Citation Ltd/Elas have given such solid and secure advice, guidance and direction. We are so glad to have them look after us. I would like to give a special thank you to Lesley Banks in helping us with the 4-day week strategy, although not implemented yet, we are now fully prepared to roll out depending on the economy and its stability (but more from a Business sense). We have the assurance from Lesley and her team to on many sensitive HR issues; to get us through some challenging situations. On behalf of Stoneworld we thank you for everything and your continued services. Much appreciated. Lesley you're an asset to Citation Ltd.”
Hi Ranjna,
Wow, thank you for leaving us a 5* review and for the amazing feedback about our HR support! So glad to hear that Lesley has been so helpful with your new strategy, I will pass on your kind words to her.
All the best
Jessica Wewer
Client Experience Team
“I have been liaising with Lesley Banks, regarding staffing issues.
Lesley is very knowledgeable and very helpful, Lesley will do her upmost to answer any queries or concern's I have.”
Hi Noelette,
Thank you so much for your 5* feedback. I am glad to hear that Lesley has been so helpful and will pass on your lovely comments.
All the best,
Jessica Wewer
Client Experience Team
“Lesley banks has been my companies advisor for nearly 10 years and I can honestly say She has been invaluable. Her advice is always salient and to the point. Never have I asked a question that she considered stupid. I cannot recommend her highly enough.”
Hi Gareth,
Thank you for taking the time to leave us a brilliant review. So amazing to hear that Lesley has been such an integral part of your HR advice from us over the years. I will pass your kind words on to her.
All the best,
Jessica Wewer
Client Experience Team
“I work for a medium sized charitable company - as with all companies, occasionally we experience HR issues. In addition to ensuring that these employees are treated fairly, Liam (of ELAS) ensures that we adhere closely to employment law. Whilst some of the issues that he and his colleagues have to deal with are complex - they consistently provide accurate and quality advice - I would recommend this service to anyone.”
Good morning,
Thank you for taking the time to leave us a 5* review! I'm really glad Liam has been so helpful to you. I will pass on your amazing feedback to him.
All the best,
Jessica Wewer
Client Experience Team
“We have been utilising the support of ELAS for many years now with all our HR and employment law related matters. They have been nothing short of brilliant. Lesley is our main contact and she is informative, approachable and always responds to our queries in a timely manner, but also with an aura of reassurance which, when you're dealing with the can of worms that employment law can be, is always greatly appreciated. Lesley's advice is always easy to follow and straight away you know that your scenario has been understood thoroughly before a response is given. ELAS have supported us from the most basic of HR matters, such has helping us install HR requirements such as contracts, policies and handbooks, right the way through to Tribunal preparation and guidance. Giles recently helped us on a couple of cases, and while the prospect of a Tribunal is daunting, he helped make the process as straightforward as possible, offering structured advice and guidance which helped take away some of the stress. Overall, I have no hesitation in recommending their services, and I look forward to continuing to work with them.”
Hi Liam,
Thank you for taking the time to leave us a brilliant review! I will pass on the positive comments to Lesley, she will really appreciate it.
We are really proud to have ELAS as part of the Citation Group.
All the best,
Jessica Wewer
Client Experience Team
Good afternoon,
Thank you for taking the time to leave us a 5* review! I'm really glad Richard has been so helpful to you. I will pass on your feedback to him.
All the best,
Jessica Wewer
Client Experience Team
“Signed up to this company a few years ago for health and safety online services, informed by the sales guy I could terminate contract after 12 months, which was fine. Try to cancel contract after 18 months, informed I was tied in for 3 years. Asked to cancel just before the three year period, heard nothing. Then they auto renewed the contract for a further 3 years, advised that we never completed the correct cancellation document. Their systems are very hard to navigate and we actually gave up. Very aggressive phone calls demanding I renew direct debit on a twice daily basis.. AVOID at all cost. Horrible company…”
“As with other negative comments for Citation, we were mislead during sign up of the importance of having Citation's services to conduct health and safety in our business. They push you towards long term contracts with lower monthly costs, but once you're in, you will soon realise you can conduct everything they provide for a fraction of the cost.
Once you are in a contract there is no wiggle room, I called up to say we are not happy with the amount of service we get out of the contract, and that I would be happy to pay the cost of term that we have used and exit. I was told they "cannot do this", which essentially means they don't care they we don't get what we want from their service, they just want the money.
If you are a small business and are unsure about how to conduct health and safety in your business, I would highly recommend seeking advise on what needs to be carried out and organise the individual components yourself. You will save yourselves thousands and avoid using a company that does not care if their customers are getting a good service.”
