Hughes Direct Reviews

“ Product ordered, paid for but not delivered. Contacted customer service after waiting in all day - fobbed off every time. Very laid back attitude to customer service, unhelpful and disinterested. Requested a refund - let's see how long that will take!!! ”

“ Purchased Siemens dishwasher which arrived damaged. Offered less than half the cost of replacing front door panel damaged. Arranged and forwarded collection to customer using Royal Mail 2kg post office drop off service to take a dishwasher which was shear stupidity. Worst service I’ve seen in a long time and won’t use again. ”

“ Their services is very poor, their website doesn’t function properly, keeps reloading the page or going back to the previous page. ”

“ The customer service team said that without me sending them another picture, they didn't care basically. ”

“ I had paid £799 for the appliance! The only people who will even speak to you are front-line customer service teams, remote from Head Office. ”

“ Terrible customer service! Rude and obtuse. Surprised they get any custom! ”

“ Very poor service ”

“ Confirmed a date when I would receive a replacement laptop but this wasn’t kept, the first I knew about it was thanks to the courier company messages, for 5 days Hughes Rental didn’t bother to update me whether calling or emailing, sure we can all make mistakes and can be the new person, but how difficult would it have been to advise, instead of courier blaming who like I say were the only ones to honest inform - ((I needed an example of poor service and you sure can tell a lot with Hughes Rental after service)) ”

“ paid for tv to be installed the sent laural and hardy they broke my sky box all the cables ripped out of the back made all my other tvs in house obsolete new tv not set up internet or sound it was just put on wall and a lot more took me 9 hours to put it right i am now back to 2 remotes they left me with 5 my laptop is also not working i rang up they said go back to shop i rang they said nothing to do with them ring the asus telephone i did they were shut i have only had these for less than 2 months so be warned do not buy anything from this firm no after service or anything back to currys for me i would not buy a plastic bag from hughes £2500 waste of money my credit card are now going to deal with the laptop complaint the staff in the shops have not got a clue what they are selling i am a tecnition buy trade it still took me 9 hours to put my tv right be were tripple check every thing from this firm ”

“ The process was quick and easy it’s was Customer service not making thing right that annoys me. ”