HUH. Store Reviews

Name: HUH. Store
Rating: 3.89

3.9 Rating 4,240 Reviews

73 %

of reviewers recommend HUH. Store

3.9

Based on 4,240 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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02079231155

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HUH. Store 5 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrendous service, ordered item on 2nd April and notified of delay for 7-10 days. Heard nothing after this, contacted to ask where my order was and informed of another delay in dispatch. Attempted again to speak to customer services to ask for another update and no response. Currently 4 weeks after order was placed and have no idea when I will receive this. Only refunded postage as I asked for it. If you want to order something and not receive it then order from here!”

Helpful Report

Posted 8 months ago

“I would not buy anything from this company again. I bought 2 items for a Christmas present for my Daughter. The items didn't arrive. When I contacted them they said there was a delay in despatching my items but they still didn't arrive. I emailed again and they replied on the 22nd January to say they would refund me within 7-10 days. I haven't received a refund as yet and it is now April ! I have contacted them by e mail many times since. They now ignore my e mails.”

Helpful Report

Posted 8 months ago

“Ordered in March, still not dispatched. Tried email, webchat and WhatsApp - given generic responses and no progress. Wish I’d read the Trustpilot reviews before buying - seems this is either a scam company or they have a terrible order system and customer service!”

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Posted 8 months ago

“Took my money. Never delivered”

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Posted 8 months ago

“Really crappy company! Placed an order 3 weeks ago and the product still hasn’t arrived. On top of this they have ignored several order update requests and there is little to no way of contacting them. Eventually I got an update and was told there are stock issues and that it would be 1-2 weeks…. That was a week ago. I have opened a case with my bank as their website was down for a couple of days with a “suspicious activity” warning… either post the product or bloody refund! I won’t be shopping here again and if I could give 0 stars I would. I also think this is a common experience as they have limited their Instagram comments to stop people from querying their orders publicly. There wouldnt have been an issue if they noted the stock issues prior to me placing the order. Heid the warning!”

Helpful Report

Posted 8 months ago

“Ordered in Jan and Feb… it’s nearly May and all I’ve had is really poor communication via email & WhatsApp. They have no intention of fulfilling orders. I’m glad I’ve paid by credit card so I can claim back my money though them. Avoid at all costs unless you like wasting time and being disappointed.”

Helpful Report

Posted 8 months ago

“The website sells pieces that are out of stock. I had the issue where I was told there would be a delay until the item was re-stocked, however I had no further communication from HUH for 1-2 months. I repeated asked for a refund through the email they provided and had no answer In the end my bank had to step in. I did receive part of the order and had no issues with that item, however the issue about has completely put me off ordering through HUH again.”

Helpful Report

Posted 8 months ago

“Ordered item 4 weeks ago. Not delivered, no email to update. Went on the website and said there was a delay and would be delivered in 7-10 days. Still not delivered. Sent an email, no response. Sent a chase - was told had to use the chat service. The chat service isn't live so still no response and still no product. Will never use HUH again.”

Helpful Report

Posted 8 months ago

Hi Joe, We’re truly sorry to hear about your experience with your order. We understand how frustrating it can be not to receive updates and not have your product arrive. Your feedback is valuable, and we take it seriously. If you've already reached out through the website chat, you will receive a reply in less than one day. Thank you for your understanding, HUH. Store Team

Posted 8 months ago

“Still waiting for my item after almost a month. I feel I have to leave a review here to the brand attention or atleast some help with my order From what it seems they accept money without the stock available. So beware... try and avoid and shop elsewhere.”

Helpful Report

Posted 8 months ago

Hi, We apologise for the inconvenience you've experienced with your order. Your feedback is important to us, and we understand your frustration. Please reach out to us via the website chat, and we'll do our utmost to assist you and get this resolved as quickly as possible. Thank you, HUH. Store Team

Posted 8 months ago

“Goods ordered in good time for Christmas but never arrived. Eventually half my order turned up twice! Very slow and poor customer service. Asked for a refund after waiting three months for a pair of trousers. Was told I would receive a refund in 10 working days. Nothing received and no respond to my messages. I had to ask for chargeback from my credit card company to get my money back. Would never use again.”

Helpful Report

Posted 8 months ago

“I have not received my order and it has been over 12 days. No one has got back to me on the help chat. I have had no updates either”

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Posted 8 months ago

“Great pieces & prices, recommend!”

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Posted 8 months ago

“Lovely merchandise, nice people to deal with. Love ny beautiful sunshine yellow mug.”

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(London) - Posted 8 months ago

“Still waiting on the jumper I ordered nearly 5 weeks ago. Not a very good service.”

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Posted 8 months ago

“AVOID at all cost. Owed a refund for 3 pairs of jeans across two orders placed in Nov. ‘24 and Jan. ‘25. Huge delays of sending stock, communication ignored. No refunds. 5 months and counting… Still no replies or refund. I wish I had checked other reviews.”

Helpful Report

Posted 8 months ago

“Still waiting for a jumper I ordered on 12 March, it’s now 16th. It’s a jumper! No communication, no one getting back to me. Now trying to find the CEO/ senior management details. FRUSTRATING”

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Posted 8 months ago

“Fabulous product, great price, swift delivery, very happy customer”

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Posted 8 months ago

“Not had my refund after sending product back on 07/03/25z. Dreadful customer service and still no sign of my money.”

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Posted 8 months ago

“Selling items that aren’t available, terrible service. I’ve been waiting since January for a T-shirt. Would not recommend”

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Posted 9 months ago

“Absolutely disgraceful customer service. Order placed 22/01 and as of 12/04 still not received and HUH still have my money. Promise after promise, but nothing, despite the item in question remaining on sale in the same size on the site. No offer of any discount or reimbursement. Will never use this site again. Diabolical.”

Helpful Report

Posted 9 months ago

HUH. Store is rated 3.9 based on 4,240 reviews