HUH. Store Reviews

Name: HUH. Store
Rating: 3.89

3.9 Rating 4,240 Reviews

73 %

of reviewers recommend HUH. Store

3.9

Based on 4,240 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

02079231155

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HUH. Store 5 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery”

Helpful Report

Posted 3 years ago

“Update: order finally arrived much later than was originally quoted on the website but the product was exactly as ordered. Ordered 10 days ago and paid for express shipping. DPD notified that they were expecting the parcel after 4 days and they still haven’t received it. Contacted the company twice via email to chase or cancel the order and have heard nothing back. Terrible service. Just hope I can somehow get my money back!”

Helpful Report

Posted 3 years ago

Hi Meg, Thank you for your feedback. Please note we were closed between 23rd December - 2nd January. I'm happy to see this was delivered within 4 days on 7th January. Many thanks, Jack

Posted 3 years ago

“It's my third order and while it says 2-5 days, it always takes several weeks to ship, and is never dispatched on time, nor do they communicate with customers timely to inform of delays, lack of stock etc. Resulted in not receiving gifts that I had ordered for relatives not to arrive in time, even when ordered weeks before. The selection of products is really nice.”

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Posted 3 years ago

Hi, Please note that we were closed 23rd December - 2nd January. Your order was dispatched as soon as we reopened. Many thanks, Jack

Posted 3 years ago

“Came on time with no issues”

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Posted 3 years ago

“Fantastic collection of homeware and clothes.”

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Posted 3 years ago

“Easy to use website and checkout process and great prices.”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Really reliable. The product was packaged well and received. Took a bit longer than expected to ship was but understandable due to black friday.”

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Posted 3 years ago

“Great selection and prices!”

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Posted 3 years ago

“Great and helpful customer service!”

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Posted 3 years ago

“Great choice of items on sale. Delivery was rapid via DPD. We would certainly use HUH store again.”

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Posted 3 years ago

“My order with the HUH was excellent and the items ordered were even better than I expected. I really appreciated the speed of delivery and that my order was easily shipped, as one item was on a longer lead time. But it was no issue, the item was shipped effortlessly and did not require any further chasing. It is this efficient approach that makes me feel reassured to order items again, as the HUH. Store is one (if not THE store) that retails Hay as a brand, so it is good to have a good selection available with a reliable online retailer. Thanks HUH. Store, I’ll be back!”

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Posted 3 years ago

“Lovely tote bag my daughter loved it!”

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Posted 3 years ago

“Quick delivery, good price, easy process”

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Posted 3 years ago

“Ordered jacket for my daughter for Christmas with express delivery - arrived on time and well packaged. Thank you!”

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Posted 3 years ago

“Very happy with my storage baskets. Colours are lovely and they arrived well packaged.”

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Posted 3 years ago

“Very quick delivery, no issues at all. Highly recommend and will definitely to shop again”

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Posted 3 years ago

“Great website and curation of products. Bought a rucksack as a Christmas present for my sister, arrived quickly and super pleased.”

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Posted 3 years ago

“The worst online shopping experience ever!! Save yourself the pain. Everything they sell is available somewhere else!!”

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Posted 3 years ago

“Arrived promptly.”

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Posted 3 years ago

HUH. Store is rated 3.9 based on 4,240 reviews