“Sometimes the flower is great. Sometimes it taste like chemicals. This last flower I got wasn’t cheap but taste really bad. Basically it’s hit or miss”
Hey Matthew — really appreciate the honest feedback & for calling this out.
I do want to clarify one thing — what you’re describing is more tied to the **specific batch/brand of flower**, not our overall service. That said, we take it seriously either way.
Cannabis can vary batch to batch depending on cultivation, cure, & storage — but a “chemical” taste is definitely not the experience we want anyone having.
If you’re open to it, we’d love to make this right. Our team can help recommend more consistent options based on what you usually prefer & get you taken care of on your next order.
Feel free to reach out to us anytime at Support@Hyperwolf.com or through our live chat — we’ve got you 🤝
Appreciate you rocking with us & keeping it real 💚
— Hyperwolf Team 🐺⚡
“Hyperwolf makes it easy. Ive used it a couple times now and the delivery guys were great as well. The reason for the 3 stars is because of the limited inventory especially around solventless options. I like CLSICS and Jetty. CLSICS only had one option and there was no Jetty options”
Hey — really appreciate you taking the time to share this & for the kind words about our delivery team 🤝
Totally hear you on the solventless options — that’s actually one of the fastest-growing categories right now, and we’re actively expanding our selection, including brands like CLSICS & Jetty.
Inventory can rotate pretty quickly depending on availability from vendors, but feedback like this helps us prioritize what to bring in next.
If there’s ever something specific you’re looking for, feel free to reach out to us at Support@Hyperwolf.com
or via live chat — we’re always happy to help track it down or recommend similar options.
Appreciate you rocking with us 💚
— Hyperwolf Team 🐺⚡
Thanks for your honest feedback — we totally understand that consistency is important. We're always working to improve and make sure every experience is a hit. If there's anything specific we can help with or if you ever run into an issue, feel free to reach out via live chat or email us at Support@Hyperwolf.com. We appreciate your support!
“Pricing is kinda high compared with local dispensaries even factoring delivery but other than that it's great. The drivers for the most part are cordial.”
Thanks so much for the honest feedback! We totally understand where you're coming from regarding pricing. We do our best to balance quality products, reliable delivery, and great customer service. We're glad to hear you've had good experiences with our drivers, and we truly appreciate your support!
“Loved Hyperwolf. Disappointing to see prices get so crazy. With tax and tip, not workable anymore. Looking at your vape carts available? Like...what's happening. Low %s for pricey carts. Boooo.”
“The delivery took quite a while. I ordered in the early afternoon and did not receive my order until the evening. I did receive a phone call notifying me of an item being out of stock at the nearest location, so that was appreciated. However, I did not receive the phone call until a few hours after my order. The delivery driver also just handed me my items, no discreet bag or anything. I was also not provided a receipt.”
“Well this would have been 6 out of 5 stars as Hyoerwolf is (by far) the most superior delivery service available.
Unfortunately, Hypet folks recently changed delivery areas excluding Inglewood.
So now a loyal customer has been hyper-f'd and
reduced to inferior options from competing services.
Will miss you hyper-team!
Thanks for years of great service punctuated by an ending less than worthy of your name.
Signed: Disappointed”
Thanks for the feedback! You asked, and we’re on it—next-day scheduled deliveries are coming to your area soon! 🚀 Our amazing tech team is hustling to get this up and running ASAP. In the meantime, if you have any questions or ideas, don’t hesitate to reach out via live chat or email us at Support@Hyperwolf.com. We’re here to help! 🐺⚡️
“Your always out of good cartridges.who ever is in charge of restocking is dropping the ball,you have to keep a consistent supply of what you are selling.i but and smoke the alpine indica cartridges and most of the time you are out so I go somewhere else”
High James! ⚡🐺
Thanks for bringing this to our attention. We’re really sorry to hear you’ve been having trouble finding your favorite Alpine Indica cartridges in stock. That’s definitely not the experience we want for you.
We’re working hard to keep our supply steady and improve our restocking process. Your feedback is super valuable, and we’ll make sure it gets to the right folks.
In the meantime, we suggest checking back in the upcoming weeks as we’re doing our best to get things sorted. If you have any questions or need updates on availability, just shoot us an email at support@hyperwolf.com. We appreciate your patience and hope to have you back soon!
“Love the convenience of delivery, on time and the driver was very friendly. Only thing that doesn’t give it a five star, was the flower i received was pretty dry.”
Sorry to hear that the flower didn’t meet your expectations. However, we’re glad to know our driver provided you with a 5-star experience! We have a variety of other strains that might be just what you’re looking for. We appreciate your feedback and will use it to improve our offerings. If you need any recommendations or have any questions or concerns, please reach out to our support team via live chat or email us at Support@Hyperwolf.com. Thank you! 🌿😊
High there,
Thanks for the feedback and glad you like the product and value! 🌟 We’re sorry the delivery timing hasn’t quite met your expectations. If you ever need an updated ETA, just reach out to us at support@hyperwolf.com, and we’ll do our best to get you the most accurate info. We’re also working on improving our service to make those 90-minute promises a reality. Thanks for your patience and understanding!⚡🐺
“I've been using hyperwolf for years. I don't know how many thousands of dollars I probably spent. Every single penny was worth it because I don't have to leave my house. I hate environment of dispensaries. And more importantly you guys carry excellent quality products like Alpine.
The only problem I've had recently that has stopped me from purchasing as much is I sometimes receive defective carts. Out of the box they will be clogged or leaking. I've been buying and purchasing from other locations to avoid this. I don't know if I will continue shopping with Hyper wolf in the future. I naturally assume you don't take returns or refunds.”
High Mark 🌟 Thanks a ton for your awesome feedback and for sticking with Hyperwolf over the years. We're stoked to hear that you dig the convenience and quality of our products!
Sorry to hear about the issues with the defective carts—that’s definitely not the vibe we’re going for. 🙁 We totally want to make things right, so can we reach out to you directly? Also, we’ve got a warranty for situations like this, and you can find the details on the receipt page we email out with every order.
Feel free to hit us up at support@hyperwolf.com, and we’ll sort this out ASAP. Thanks for your patience and for being a part of the Hyperwolf family! ⚡🐺
Hey there! Glad you’re loving the goodies! We know the wait times can be a bit of a buzzkill, and we're on it to get things moving faster. If you need any updates or help with your delivery, just shoot us an email at support@hyperwolf.com. Thanks for hanging tight with us—your patience is appreciated! 🐺⚡
Hi there,
We attempted to contact you to better explain how to use your points but couldn't reach you. So we sent you an email with the details—hope it helps!
If you have any additional questions or concerns, please feel free to email us at Support@Hyperwolf.com. Thank you! 🌿😊
High,
Thanks for the love and the shout-out! We're all about keeping it easy, fast, and fair, so we're stoked you had a smooth ride with us. Trust and transparency are our buds too—no crazy markups, just good vibes and straightforward service.
If you ever need anything else or just want to chat about all things green, we're here for you. Reach out to us at support@hyperwolf.com Keep enjoying those good times!
“I love the product and the delivery service but have major problems with the website, enough so that if not improved I will be forced to shop elsewhere.”
Thank you for your feedback. For mobile users, there's a "X" button on the top right to minimize it, and desktop users can click the help button to do the same. We hope this helps improve your shopping experience with us!
High Dhavyon, thanks for the feedback. 😔 We’re sorry to hear that what you received didn’t meet your expectations for top shelf quality. We take this seriously and will review our products and pricing to ensure they match up with what we advertise.
If you’d like to discuss this further or need assistance, please reach out to us at support@hyperwolf.com We appreciate your input and hope to make things right for you next time. 🌟
