“I called to get advice and had a really thorough and helpful reply. They really took the time to answer all my questions and the order is on its way! Great service!”
“From kiting to foiling Icarus team is always glad to help you select the correct gear. If you are not convinced they have all you need as test equipment. Even after an accident, they back you up with a great repair service. If your budget is on the small side have a look at the used category. Keep up the good work!”
“It was not entirely clear if you could still buy different sizes of Duotone Quad bar while website mentions ‘S/M’ but no other sizes. A bit confusing and honestly I would have preferred a bigger size like in previous years but it seems that Duotone is only offering one (smaller) size nowadays.”
“The package I ordered got misplaced by the delivery company and was no where to be found. The team helped very good in locating the package and think about other possible solutions when the package was as not to be found.
The shorty from Prolimit fits like a glove.”
Hi Michiel,
We read your review about our webshop and we regret your experience.
Something must have gone wrong, because we did reply to you on the chat on July 19, which was marked as 'seen', and when you contacted me again on July 24, I replied via e-mail the day after. Maybe this ended up in your spam folder? Finally I also e-mailed you again directly on July 26, but also did not receive a reply so far.
It's unfortunate but we will take it into account to try to make our communications better.
Please don't hesitate to contact us again if you still have any questions.
Greetings,
Quinten from Icarus
