“Amazing product and amazing customer service experience!
I will continue to purchase for myself and for others from Ice N Fire over any other competitor companies.
Even the more inexpensive jewelry I've gotten is still so cute and doesn't look juvenile or cheap.
I ordered a few things recently and there was some kind of issue with their online inventory count.
A representative was so kind to email me and offer a different product as a replacement and even threw in some free bath salts as a gift.
I haven't had this level of customer service in years and it really warmed my heart.
Thanks Steve!”
Dear Miana,
Thank you so much for your amazing 5-star rating of Ice N Fire! We are thrilled to hear that you had an incredible customer service experience with us.
We greatly appreciate your continued support and loyalty. Your kind words mean the world to us. We are delighted to hear that you will continue to choose Ice N Fire over any other competitor companies when making purchases for yourself and others.
We take pride in our products, ensuring even our more inexpensive jewelry looks cute and not juvenile or cheap. We are thrilled that you appreciate the quality and style of our items.
We apologize for the issue you encountered with our online inventory count, but we're glad that our representative was able to assist you promptly. It was our pleasure to offer you a different product as a replacement and include free bath salts as a gift. We always strive to go above and beyond in providing exceptional customer service.
Thank you once again for being a loyal customer. Your continued support means a lot to us. If there's anything else we can assist you with in the future, please don't hesitate to reach out to us.
Warm regards,
Steve and the Ice N Fire Team
“Such an amazing experience, they definitely went above and beyond and were very helpful and prompt when talking to me to figure out the order details. Thank you !!!”
Thank you Alice for the amazing 5-star rating of Ice N Fire! We are so pleased to hear that you had such a great experience. We strive to go above and beyond to assist our customers and it's wonderful to know that we achieved that with your order. Thank you so much for your kind words and for taking the time to provide us with a rating.
Thank you Amanda for your glowing 5 star rating of Ice N Fire! I'm so glad you love the look of the new candle glass and the logo on the lids. It really is the perfect touch - we really appreciate your lovely review!
“This is one of the worst quality candles and jewelry I spent over 150 dollars and was not impressed with what I ordered I will never order from this company again. The candle bunt and hardly any smell the jewellery was disappointing poor quality. 49.99 for a candle that had hardly a smell and not what I expected never again money wasted. Thought I would treat my self as I work hard for my money and I’m so disappointed. 1/10”
Dear Rhonda, Thank you for taking the time and effort to let us know about your experience with Ice N Fire. We are so sorry to hear your opinion about the quality of our product. We would like to assure you that this is not our typical feedback that we have received from our products after many years in business. We do load our candles with the maximum safely allowable fragrance as recommended but I do understand if you feel this was not adequate. Some have preferences for stronger scents and some of our scents may be stronger or weaker than others.
We take feedback and complaints seriously and would love to know what we can do to make up to you for your disappointment. Please let us know how we can make things better and we would be more than happy to do whatever we can to redeem our reputation in your eyes.
Thank you for your feedback and we hope to hear from you soon.
“I love Ice N Fire all of the products! I have been a long time customer and never been disappointed in the beautiful jewelry.
This ring appraised at $180 I love it!!”
Thank you for your kind words, Angela! We are delighted to hear that you have been a long time customer and never been disappointed. We truly appreciate your 4 star rating! Thank you for being a loyal and valued customer!
Thank you so much Laurie for your 5 star rating of Ice N Fire! I'm so thrilled you love our products. We value your loyalty and couldn't do it without our amazing customers like you!
“Service and returns are very good. Usually have my order within a week of putting order in. They have a website you can go on if you have any questions or suggestions. Awesome staff”
Thank you, Dede, for your 5 star rating of Ice N Fire! We really appreciate your loyalty & appreciate you taking the time to leave such a great review - it really means a lot to us!
Thanks so much for your 5 star rating, Mary! We are so happy to hear that you enjoy our Ice N Fire oils! We appreciate your loyalty as a customer and hope you'll keep coming back!
Thank you so much, Jasmine, for your 5-star rating of Ice N Fire! It means a lot to us. We're glad to hear that you enjoyed it so much and got a 100 ring!
Thank you so much for your 5 star rating, Kathy! I am so glad you are enjoying our products. I really appreciate your kind words about Ice N Fire. I am so happy to know that you also love the fact that we are a Canadian company. Thank you for your support!
Thank you so much for your wonderful 5 star rating of Ice N Fire! We're so glad to hear that your wife enjoyed her experience with our products. It's always so rewarding to hear that our products have bought joy to special occasions. Thank you again for the kind words!
“i recently bought a bag of the loose bath bomb powder and i absolutely love the smell of the cinnamon and the berry. I would definitely recommend the loose powder as you can add as much or as little as your mood calls for. And the ring was gorgeous.”
Thank you so much Erin for your generous 5 star rating of Ice N Fire! I'm glad that you enjoyed your purchase and that you were pleased with the ring. It's great to hear that you loved it, and that you found the ring to be stunning! We appreciate your support.
Thank you Kimberley for your 5 star rating of Ice N Fire! We are delighted to hear how much you love our body soaps. We take great pride in providing you with nourishing products that will give your skin that extra glow. We thank you for being a loyal customer!
Thank you so much for your 5 star rating of Ice N Fire! I'm so glad that you loved our bath bomb. I'm looking forward to you trying our candles next. ❤️ 😍 💖 ❣️ 💕 ❤️ BACK AT YA!!
“I was so happy to finally find a ring candle with no smell. Seems weird I know, but I'm very sensitive to smells. But I still wanted a luxury candle, I love watching the flame flicker and the shadows it creates on my walls. This is the only candle company I found that offers that, and you get a pretty ring too, what else could you ask for? I loved my candle and my ring, so dainty and timeless and lots of sparkle. Will be buying again for sure!”
Thank you so much for your amazing 5 star rating of Ice N Fire. I'm so glad that you found exactly the candle you were looking for. I'm thrilled that the beautiful design gave you the perfect candle experience. I'm so glad to have you as a satisfied customer, and I look forward to providing you with even more luxurious candles in the future.
Thank you so much for giving Ice N Fire 5 stars! We really appreciate your support. We are also delighted that you were thrilled with the thrill of finding your ring. Great products indeed! Cheers!
