“This is one of the worst quality candles and jewelry I spent over 150 dollars and was not impressed with what I ordered I will never order from this company again. The candle bunt and hardly any smell the jewellery was disappointing poor quality. 49.99 for a candle that had hardly a smell and not what I expected never again money wasted. Thought I would treat my self as I work hard for my money and I’m so disappointed. 1/10”
Dear Rhonda, Thank you for taking the time and effort to let us know about your experience with Ice N Fire. We are so sorry to hear your opinion about the quality of our product. We would like to assure you that this is not our typical feedback that we have received from our products after many years in business. We do load our candles with the maximum safely allowable fragrance as recommended but I do understand if you feel this was not adequate. Some have preferences for stronger scents and some of our scents may be stronger or weaker than others.
We take feedback and complaints seriously and would love to know what we can do to make up to you for your disappointment. Please let us know how we can make things better and we would be more than happy to do whatever we can to redeem our reputation in your eyes.
Thank you for your feedback and we hope to hear from you soon.
