Igloo Energy Reviews

Name: Igloo Energy
Rating: 3.44

3.4 Rating 18 Reviews

61 %

of reviewers recommend Igloo Energy

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3.4

Based on 18 reviews

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had problems with Igloo 17 months after leaving them. They claimed £30 was owed, despite settling the final bill in full at the time. They refused to provide any evidence for the claim, instead they sent threatening emails saying they will pass the debt to third-party debt collectors. Heavy-handed tactics to extort cash without presenting any evidence and clearly in breach of Ofgem back-billing rules. Shameful company. Choose another supplier.”

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Posted 3 years ago

“They keep increasing prices and do not offer any fixed rate deals. If they only pass on the spot rate then they might not be hedging. They keep increasing my direct debit and now I have a huge credi balance. If this company goes bust my money might not be protected (insured) as Igloo is not a bank regulated by the FCA.”

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Posted 3 years ago

“Used money supermarket and changed supplier to igloo energy. The day I switched and was out of my 14 day cooling off period I received a letter with notice that they were increasing my bills by 12.5%. Hooked me in as cheapest supplier, immediately upped my prices by a huge massive 12.5%. Tricked to move supplier to them! Complained, wont cancel so got to switch again”

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Posted 3 years ago

“Really poor customer service! We’ve had our smart meter for 18 months and it has sent a reading once! Advisors tell me it’s fixed every month and then fails again. Display unit broke after 12 months and still waiting for a replacement. Avoid at all costs - shocking 😡”

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Posted 3 years ago

“I would highly recommend this incredible energy provider. It offers competitive prices that clear and transparent. I am able to monitor and update my usage on its easy-to-use website. There's a bonus of 3% interest on credit balance. Plus you can earn a £50 by using the link below; https://refer.igloo.energy/mashuka4677”

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Posted 3 years ago

“excellent all round and a bonus of £50 credited when i signed up, cant go wrong with these people try it yourself https://refer.igloo.energy/darrenj6792”

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Posted 3 years ago

“£50.00 joining credit when I signed up, green energy and great service 🍾🥂 This smaller supplier has been better than any of the big 5 I was previously with. Very competitive, clear and straightforward. They even pay interest on credit balances! Copy the whole link below to join and get £50 free bill credit guaranteed. (Remove the space after energy) refer.igloo.energy /michaels2585”

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Posted 3 years ago

“Really easy transfer 6 months ago, and offering a competitive price - I only pay £33 a month for electricity on my 2 bed property. Not going to find much more affordable than that, AND they're green so better for the environment. Hope that all helps you decide! I made use of a voucher to gain £50 and give the referral person £50. All helps in this challenging time. You can do the same with with copying the link below and using that to sign up: https:// refer.igloo.energy/ danielb965”

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Posted 3 years ago

“was quoted less than my previous supplier, immediately they put the price up my bills have just been higher than before. they tell you the bill is astronomical scare you then after your DD is taken the bill is less, highest we ever had last winter was £138 they just presented me with a £176 for the month. avoid these they really know how to over charge, we are self employed work from home struggling in the lock down and they just raise prices disgusting”

Helpful Report

Posted 3 years ago

“Easy to Switch, No Exit Fees, Much cheaper than my previous Supplier & Free £50 on Joining. You get 3% interest on balance which is a plus. Customer Service is brilliant. You get a £50 credit when you join using the link below. https:// refer.igloo.energy/ mehwishf6512 Just copy & paste into your browser to sign up with £50 free credit.”

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Posted 4 years ago

Helpful Report

Posted 4 years ago

“Disgraceful company. Have been trying to get an accurate bill for six months. My new energy provider has also been trying to get an accurate bill. They tell us each different stories. Complete lies. Igloo energy tried to over-charge me a ridiculous amount (about 40 quid for two days worth of electricity). Igloo tried to blame it on other companies. Absolutely disgusting business and a very predatory company. Stay away. Don't waste your time or your money on this pathetic attempt of a company.”

Helpful Report

Posted 4 years ago

“Very good customer service and absolutely cheapest supplier I could find! Recommend getting a quote first before signing up to see how much they'll save you on your bill as it is course depends on your circumstances but for me it yearly was huge (switched from brit gas) . Added bonus, you (and thus I) can get £50 signing up bonus. If it looks good to you and you will save money. Copy and paste the address below into your browser's address bar to get the referral bonus: https:// refer.igloo.energy/ joelm7063”

Helpful Report

Posted 4 years ago

“Stay away from this company! They are a bunch off amateurs. Try to organise a payment plan on my account and although agreed for 6 months at £86 a months within a span of 20 minutes they had adjust the repayments to £185.63 and 20 minutes later to £243.03. The balance was £750. They also keep blocking my switch to another supplier. On and all untrusting!”

Helpful Report

Posted 4 years ago

“I’ve been with them for a year now and have to say they have been very efficient. Contacted them a couple of times on line and queries have been completed quickly. Prices are good and my only worry is how some of these small companies have gone bankrupt leaving you with a larger fixed price until the liquidators sort it out. You can’t just change if it goes bankrupt that’s the benefit of the big 6 suppliers but they cost more. For now I’m staying with them but I do keep my eye on what’s happening with them.”

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Posted 4 years ago

“Great company excellent customer service and very professional plus cheaper prices.”

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Posted 4 years ago

“Thanks lesley at igloo my house sold in first week great service from start to finish”

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Posted 4 years ago

“Brilliant company - so different from my previous suppliers! Would use them on the strength of their customer service team alone. Helpful reminders to give meter readings and nice clear bills. Definitely recommend using Igloo.”

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Posted 4 years ago

Igloo Energy is rated 3.4 based on 18 reviews