“Terrible shop and environment.
I first went to the shop this Summer, while I was on a day out with my family and came across this shop selling cases, and my kids where excited and we stopped. The shop was very busy, and at least 3 young girl was working and there was another guy, an arab guy, i believe hes the store manager. In the meantime that we were waiting to be served, I overheard hoe that guy was talking to the costumer and I didn’t want ti believe how rude he was. He literally said to the customer to ‘shut up if you don’t know what you talking about”. We were served then by a blonde italian lady and she was absolutely fantastic, one of the best experiences in customer service I ever had, she even stopped to talk with the kids and made them chose the right case for my phone!
I then returned a few days ago and I was in shock when I learned that all those young but professional people that you used to work there over the summer all left. I was served by that same arab guy from this summer. Terrible, really terrible. He didn’t listen to my issue (my screen stop working and I needed a repair), he changed the priced every three seconda and never really looked at me. After a fee questions, he literally went in the back, i believe he talked with someone else, and said that there was nothing he could do. I then went to the other repair shop in the markets area and they quickly repair my screen for less than a 100£. I believe that guy working at Imzi couldn’t be bothered.
I asked to the kind guy of the other shop if they (Imzi Communications) always tret their costumer like that, and they told me that the manager doesn’t really care about the shop and how they do business, and that every two months he has to look for new people…I wonder why”
“Needed a screen replacement they stole parts off the old screen put a screen on then wanted to charge me another 30 to get it back on now the ear piece as gone so I can’t hear nothing
Technician admitted theft I’m left with a broken phone”
“Took phone in for back iPhone repair said take an hour took two got it back Face ID would not work my photos open from 2020 phone wouldn’t hold charge eventually stop charging altogether. Took to another phone shop who had quick look at it said there nothing they can do. Phone worked fine before this shop repaired it not broke completely 160 for repair than broke my phone lost all my one year old son photos. Phoned shop nothing can do unless reciept given but I know under consumer regulations if I can prove purchase which can on credit card statement I within rights. They even said the other shop didn’t it when they haven’t really touched it just looked at it tried to put on charge with wire and wireless won’t charge. I had to buy new phone so new phone and 160 on repair that broke my phone. I need phone about to go in labour any day and this shop had rubbish customer service”
“THEY LIE, ARE RUDE AND RACIST, JOBSWORTH AND SHODDY, TERRIBLE WORK. Avoid
It started so well with Mike and a nice afghan girl booking in my repair with parts in stock and ready in 90 minutes. That's were the good service ended!
When I came back they had the wrong part and the repair would take another 24 hours. A member of staff laughed at and made comments about my foreign name and when I pulled him up on this he said if he hadn't been working he would of 'took me outside'!!
I came back a couple of days later to pick the item up but forgot the original receipt. The original afghan girl served me but an horrendous human being (and apparent manager) Nav was rude and Jobsworth and simply overruled the girl and said I couldn't have my phone, whatever I did. My number was on the receipt but he wouldn't call me to confirm it was me, he refused to accept photo ID - being petty and awkward. I told him of my previous problems and he simply said 'that didn't happen' apparently deeming me a liar and refused to give me his managers name.
Upon picking up the repair, the standard rudeness was in place from Nav and a flippant comment question of why I hadnt picked it up sooner. work was shoddy with glue all over the phone and after a few days the home button became very loose.
Additionally, I have now found that they replaced the back cover on my phone with a fake!?! Can this get any worse!”
Hi there,
As stated to you previously, we would like to apologise for the inconvenience caused during your visit to one of our stores. We can assure you that we at Imzi communications take great pride in our work and our customer service. We can also assure you that your complaint will be dealt with in an orderly manor. Due to the nature of your complaint this has now been escalated to our directors who are personally looking into this to find out what had gone wrong. We will revert back to you very soon with their thoughts where we hope to be of further help to you.
in the meantime if you feel the need to speak to us feel free to contact us on 0161 833 9999. Press option 2 and ask for Vivian the general manager.
