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Incredible connection Reviews

4.1 Rating 612 Reviews
D
Happiness Grade

Incredible connection have a Customer Happiness Grade of D. Customers love their customer service but are unhappy with their returns process and refunds.

B

Price - Excellent

75.00%
Industry Average
had an easy time getting what i need at a fair price. lincoln was very helpful.
- Wanda
Incredible service at Incredible iLanga Mall,I was looking for power Bank,Philisiwe M was able to help me find one with good quality at an affordable price...She was friendly and so professional,she helped me quick and effective..I'm really happy with her service
- Ms N
Given the price I paid, I had expected more.
- Dan
B-

Delivery - Average

68.42%
Industry Average
I had a very big problem with a delivery that was lost somewhere between the wearhouse and the courier company.
- Chantel
What stood out about Nokwanda's service: - Her professional and attentive approach to understanding our company's technology needs - Clear communication throughout the procurement process - Exceptional attention to detail in processing our order - Outstanding logistics management, ensuring our shipment was properly packed - Reliable follow-through on delivery timelines - Personal commitment to customer satisfaction The careful packaging of our equipment demonstrated her understanding of the importance of protecting valuable technology during transit.
- Qiniso Mthethwa
Ordered online and delivery and service was so speedy received my purchase within 2 days. Thank you
- Tarryn
F

Returns Process - Difficult

0.00%
Industry Average
I urge that a governing body investigates this operation and have them update their returns policy to be more suitable to the products they sell.
- Ryan
No one answers your customer care phone. 5 days in a row. each time holding for 15 odd minutes. no one returns calls after many emails. no delivery and your online tracking does not work. very poor customer support and bad service
- Anonymous
F

Refunds - Difficult

30.00%
Industry Average
Worst customer service. I did in a in-store refund the 5th December at Incredible connections East Gate When I follow up they refer me to head office. Head office tells me they haven't recieved the documents from the store the store then says no they have sent them. It's over a month of up and down, and still no solution.
- Anonymous
I ordered a tv online, completed payment and recieved an email confirmation. They emailed me to update my account name and surname to match the id picture for the tv licence which i did just for them to email me again saying the product is out of stock. Now a refund takes 7 to 14 days
- Waldo
And now I must wait 14 days to get a refund.
- Anonymous
95.37%
Industry Average
The ilanga mall staff really know customer service. The service was excellent and they greeted me with a smile and make sure I’m assisted.
- Anonymous
I got the best customer service from one of your stuff members at ilanga mall incredible shop from Ms philisiwe Mdluli. Friendly and welcoming
- Anonymous
They gave best customer service, welcomed me with a smile. illanga mall branch members are so dedicated
- Anonymous