Incredible connection have a Customer Happiness Grade of B-. Customers love their customer service but are unhappy with their returns process and refunds.
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had an easy time getting what i need at a fair price. lincoln was very helpful.
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- Wanda
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Incredible service at Incredible iLanga Mall,I was looking for power Bank,Philisiwe M was able to help me find one with good quality at an affordable price...She was friendly and so professional,she helped me quick and effective..I'm really happy with her service
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- Ms N
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Given the price I paid, I had expected more.
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- Dan
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I had a very big problem with a delivery that was lost somewhere between the wearhouse and the courier company.
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- Chantel
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What stood out about Nokwanda's service:
- Her professional and attentive approach to understanding our company's technology needs
- Clear communication throughout the procurement process
- Exceptional attention to detail in processing our order
- Outstanding logistics management, ensuring our shipment was properly packed
- Reliable follow-through on delivery timelines
- Personal commitment to customer satisfaction
The careful packaging of our equipment demonstrated her understanding of the importance of protecting valuable technology during transit.
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- Qiniso Mthethwa
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Ordered online and delivery and service was so speedy received my purchase within 2 days.
Thank you
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- Tarryn
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I urge that a governing body investigates this operation and have them update their returns policy to be more suitable to the products they sell.
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- Ryan
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No one answers your customer care phone. 5 days in a row. each time holding for 15 odd minutes. no one returns calls after many emails. no delivery and your online tracking does not work. very poor customer support and bad service
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- Anonymous
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I ordered a tv online, completed payment and recieved an email confirmation. They emailed me to update my account name and surname to match the id picture for the tv licence which i did just for them to email me again saying the product is out of stock. Now a refund takes 7 to 14 days
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- Waldo
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And now I must wait 14 days to get a refund.
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- Anonymous
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They delayed my delivery and are don’t want to give me a refund. It’s been 10 business days since I placed the order and they are promising a 2-5 days on their website.
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- Anna
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Mark - Incredible connection Canal Walk
thank you for the outstanding service and for fixing my Epson Printer. you went over and above - thank you
(p.s. - never using PartServe again. Not only are they are a rip off, but dishonest too.)
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- Lisa
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Thank you Susana and Martha for your good service.
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- Anonymous
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Thank you Lebo for your wonderful service.
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- Thandiwe