Incredible connection have a Customer Happiness Grade of C. Customers love their customer service but are unhappy with their returns process and refunds.
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Poor communication, service. No delivery. Their only focus is profit rather than professions
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- Ripfumelo
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On the day the delivery was not made.
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- S Naidoo
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I would rate them zero stars if I could. Spend R30k on an iPad. Their tracking is a joke, their customer service is useless and snarky and when you do get an sms from their courier saying your package is out for delivery that day it does not show up! Worst company ever
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- Anonymous
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I urge that a governing body investigates this operation and have them update their returns policy to be more suitable to the products they sell.
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- Ryan
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No one answers your customer care phone. 5 days in a row. each time holding for 15 odd minutes. no one returns calls after many emails. no delivery and your online tracking does not work. very poor customer support and bad service
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- Anonymous
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Today they tell us they going to refund us.
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- Johan Boshoff
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Our company bought over 120 laptops from the Clearwater store sometimes last year in September, we overpaid and there was a refund due to us and to this day we are battling to get our refund.
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- Anonymous
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I requested an immediate refund as a result and as a result delivery was made on 11 December 2023.
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- S Naidoo
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I was helped by keofentse I got every information and was satisfied by the service she gave me
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- Kgomotso
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I was assisted by Lesiba at wonderpark store, he have excellent customer service. He checked the availability of the stock for me before visiting the store.
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- Priscilla
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Was helped by refilwe mogale the service was great enjoyed her company she was humble and generous...will definitely come back again
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- Maureen maila
