Incredible connection have a Customer Happiness Grade of B-. Customers love their prices and customer service but are unhappy with their refunds.
“
Kamogelo, Sakhile and Ndumiso were beyond great. They patiently attended to me with great care and professionalism. Made sure that all my queries were answered. I ended up not getting the best product but at a great price.
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- John Bofelo
“
had an easy time getting what i need at a fair price. lincoln was very helpful.
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- Wanda
“
Incredible service at Incredible iLanga Mall,I was looking for power Bank,Philisiwe M was able to help me find one with good quality at an affordable price...She was friendly and so professional,she helped me quick and effective..I'm really happy with her service
”
- Ms N
“
I ordered a washing machine online today at 9am, 11h15 my washing machine was delivered , same day. ( This review is based on ordering and delivery only as i have not tested the washing machine yet). A special thank you to GAMU the delivery gentleman, for your efficiency and for keeping in contact up until delivery was complete.
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- Janap
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I had a very big problem with a delivery that was lost somewhere between the wearhouse and the courier company.
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- Chantel
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What stood out about Nokwanda's service:
- Her professional and attentive approach to understanding our company's technology needs
- Clear communication throughout the procurement process
- Exceptional attention to detail in processing our order
- Outstanding logistics management, ensuring our shipment was properly packed
- Reliable follow-through on delivery timelines
- Personal commitment to customer satisfaction
The careful packaging of our equipment demonstrated her understanding of the importance of protecting valuable technology during transit.
”
- Qiniso Mthethwa
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Worst customer service.
I did in a in-store refund the 5th December at Incredible connections East Gate
When I follow up they refer me to head office. Head office tells me they haven't recieved the documents from the store the store then says no they have sent them.
It's over a month of up and down, and still no solution.
”
- Anonymous
“
I ordered a tv online, completed payment and recieved an email confirmation. They emailed me to update my account name and surname to match the id picture for the tv licence which i did just for them to email me again saying the product is out of stock. Now a refund takes 7 to 14 days
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- Waldo
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And now I must wait 14 days to get a refund.
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- Anonymous
“
Excellent 👌 service from Thabo at ic mall of the north
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- Anonymous
“
What an amazing experience it was buying online from Incredible connection. I ordered a Multi-Cooker pot yesterday and it was delivered today. This is not my first order and the service has always been exceptional. Well Done!
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- Lyn
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Great costumer service from Thembelihle nzuza and. Very friendly
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- Anonymous