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Incredible connection Reviews

4.1 Rating 562 Reviews
B-
Happiness Grade

Incredible connection have a Customer Happiness Grade of B-. Customers love their customer service but are unhappy with their returns process and refunds.

B

Price - Excellent

75.00%
Industry Average
had an easy time getting what i need at a fair price. lincoln was very helpful.
- Wanda
Incredible service at Incredible iLanga Mall,I was looking for power Bank,Philisiwe M was able to help me find one with good quality at an affordable price...She was friendly and so professional,she helped me quick and effective..I'm really happy with her service
- Ms N
Given the price I paid, I had expected more.
- Dan
B-

Delivery - Average

68.42%
Industry Average
I had a very big problem with a delivery that was lost somewhere between the wearhouse and the courier company.
- Chantel
What stood out about Nokwanda's service: - Her professional and attentive approach to understanding our company's technology needs - Clear communication throughout the procurement process - Exceptional attention to detail in processing our order - Outstanding logistics management, ensuring our shipment was properly packed - Reliable follow-through on delivery timelines - Personal commitment to customer satisfaction The careful packaging of our equipment demonstrated her understanding of the importance of protecting valuable technology during transit.
- Qiniso Mthethwa
Ordered online and delivery and service was so speedy received my purchase within 2 days. Thank you
- Tarryn
D
50.00%
Industry Average
I urge that a governing body investigates this operation and have them update their returns policy to be more suitable to the products they sell.
- Ryan
No one answers your customer care phone. 5 days in a row. each time holding for 15 odd minutes. no one returns calls after many emails. no delivery and your online tracking does not work. very poor customer support and bad service
- Anonymous
E

Refunds - Difficult

40.00%
Industry Average
I ordered a tv online, completed payment and recieved an email confirmation. They emailed me to update my account name and surname to match the id picture for the tv licence which i did just for them to email me again saying the product is out of stock. Now a refund takes 7 to 14 days
- Waldo
And now I must wait 14 days to get a refund.
- Anonymous
They delayed my delivery and are don’t want to give me a refund. It’s been 10 business days since I placed the order and they are promising a 2-5 days on their website.
- Anna
94.57%
Industry Average
Mark - Incredible connection Canal Walk thank you for the outstanding service and for fixing my Epson Printer. you went over and above - thank you (p.s. - never using PartServe again. Not only are they are a rip off, but dishonest too.)
- Lisa
Thank you Susana and Martha for your good service.
- Anonymous
Thank you Lebo for your wonderful service.
- Thandiwe