Incredible connection have a Customer Happiness Grade of C. Customers love their customer service but are unhappy with their returns process and refunds.
“
Incredible service at Incredible iLanga Mall,I was looking for power Bank,Philisiwe M was able to help me find one with good quality at an affordable price...She was friendly and so professional,she helped me quick and effective..I'm really happy with her service
”
- Ms N
“
Given the price I paid, I had expected more.
”
- Dan
“
What stood out about Nokwanda's service:
- Her professional and attentive approach to understanding our company's technology needs
- Clear communication throughout the procurement process
- Exceptional attention to detail in processing our order
- Outstanding logistics management, ensuring our shipment was properly packed
- Reliable follow-through on delivery timelines
- Personal commitment to customer satisfaction
The careful packaging of our equipment demonstrated her understanding of the importance of protecting valuable technology during transit.
”
- Qiniso Mthethwa
“
Ordered online and delivery and service was so speedy received my purchase within 2 days.
Thank you
”
- Tarryn
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I urge that a governing body investigates this operation and have them update their returns policy to be more suitable to the products they sell.
”
- Ryan
“
No one answers your customer care phone. 5 days in a row. each time holding for 15 odd minutes. no one returns calls after many emails. no delivery and your online tracking does not work. very poor customer support and bad service
”
- Anonymous
“
I ordered a tv online, completed payment and recieved an email confirmation. They emailed me to update my account name and surname to match the id picture for the tv licence which i did just for them to email me again saying the product is out of stock. Now a refund takes 7 to 14 days
”
- Waldo
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And now I must wait 14 days to get a refund.
”
- Anonymous
“
They delayed my delivery and are don’t want to give me a refund. It’s been 10 business days since I placed the order and they are promising a 2-5 days on their website.
”
- Anna
“
A thanx for Yonnet Hendriks from Kimberley Service was good today 👍 I was very happy
”
- Anonymous
“
I got a great service from Mmamotsheng sebotha at Incredible connection bloemfontein
”
- Anonymous
“
The service I received from Nonkululeko and all the staff was welcoming and professional.
”
- Anonymous
