“Brought Car for mot service
Ok failed the M O T
Waited three hours for service to be told that the wrong oil filter had been ordered so had to wait for right one
Your service at Reading centre low standards compared to a year ago
After I've had repaires done To get MOT
I won't use you you again”
“Don’t trust them, they’ll lie about doing work. I took my car for a FULL service last Saturday. Dropped it off and got a text saying it was ready to collect 30 minutes later. I asked for paperwork of the service and was told it would be emailed to me. Got in my car and my service light was still on the dashboard. I called them when I got home and they offered to switch the light off on Monday. I don’t know much about cars but had a feeling that a full service shouldn’t take 30 minutes and that they’d likely taken more than £200 from me and not serviced my car at all. I waited the 48 hours to see if I would get the service paperwork.. nothing arrived in my inbox. The workers there clearly wanted an early finish on a Saturday and sent me away with an unserviced car, probably assuming I wouldn’t know any different! I wonder how many other people this must happen to as they were so nonchalant about it when picking my car up!
I’ve since called their complaints line and was told it’s been escalated to the area manager and it’s apparently now under investigation and I was told that I’ll have a call back within 48 hours. The person on the phone of the complaints line informed me that a full service would not have been possible in 30 minutes. It’s been over 48 hours and I still haven’t had a call back regarding my complaint. Avoid this garage at all costs. If you actually want the service you’ve paid for, don’t use these guys, they’ll rob your money and do absolutely nothing for it.”
“Well I've been bringing my cars here to Nottingham In n Out for 10+ years & have not experienced this before. Took my sons Clio in for a new back box. £250, bit steep but initially all seemed ok. However literally a few weeks & around 5 miles of use later it virtually falls off. It was attached by PLASTIC ZIP TIES!!! I called & was told #1 this can't be the case and #2 you need to bring it back to us as we can't collect it. At this point I sent them 10+ photos showing this very clearly. So after taking personal time off work & slowly following my son to the garage in case the new exhaust fell off, we returned it. All I got were a load of excuses about the parts etc. I don't care about this. I paid for a car repair. 8 hours later I was told it was ready to collect - so more missed work time for me. I was given a load of more reasons why it was 'hard' to properly fix originally, and FINALLY a very begrudging acknowledgement that this isn't the normal level of standard & that they would "deal with this internally". BUT no apology, no refund, no normal level of customer service that you might expect. It was almost as though they wanted me to thank THEM for fixing their original bodge job. So beware of this garage / service centre. I have used it for years previously but they have lost a customer. Don't make my mistake. I will be raising this with their head office (who probably won't care) and trading standards (who hopefully will).”
“I cannot speak on behalf of all of the garages however avoid the one in Kettering! My car was booked in and it took them 10 days to fit the tyres it needed. When they phoned me to collect the car, I couldn’t on that day (as I was working in a different city) they tried to charge me for storage of the car! It was only suppose to take a day! 10 days to fit tyres and they’re trying to charge me for not collecting at their call?! Unfortunately, my car is a lease plan car and they book with this particular garage (because I never would!). I rang my mum in a panic to collect the car as they were going to charge me £100. My mum drove to the garage and they would not release the car to my mum - only me! They knew that I couldn’t get there.
Today, I had an appointment at 8.30am. I arrived at the garage at 8.45am (which is evidently late - but traffic on the A14 held me back) and they cancelled my appointment and refused to do the MOT. Not even an alternative time was offered, 4 day wait at the earliest. The staff were lovely and so helpful, but Dave (who I believe is in charge) is so rude, expressionless and unprofessional. It is such a cold and intimidating environment and I HATE walking in there as a woman in my 20’s”
“Can only speak about my local Wigan branch. Had wheel alignment done on car there because it clearly stated a cost of £64.95 in total for any parts and labour.
On collecting the car I was charged £104.98.
When I queried this increase I was told it was £70 per axel and I needed some adjustments that were not included in the advertised alignment. This of course was BS, I did get my money back but really should I have had to ask for it.”
“Audi SQ5 engine destroyed. Car has been written off!
Horrendous experience with this company! Has taken 8 months, legal threats and court action to recover all damages and costs, even though it was clearly their fault!
I understand that mistakes happen, but when 3 independent reports and basic logic clearly show that they did not add enough oil to my car, it’s disappointing that In’n’Out have denied responsibility throughout
Their area manager really annoyed me when he suggested that I get a report done by an independent garage then when I sent the report to them, he told me that they wouldn’t accept any liability as another garage had removed the engine to establish why it had failed! He also had the nerve to say that since I hadn’t followed the Audi service schedule they again wouldn’t accept any liability. Audi sent a letter stating that I had followed the Audi service schedule (main dealer) and that he was wrong
Even after their own Dekra report stated, I quote, “As there is no evidence of external leakage the engineer would be of an opinion that the incorrect amount of oil has been replaced”, their area manager said they would still be denying any responsibility?!
Anyway, justice has now prevailed! Their insurance company commissioned a third report and guess what, it concluded the same as the previous 2 reports! Seeing as the Audi garage only found 2.4ltrs of oil in the engine 4 weeks after a full oil change (the engine should have 6.4ltrs) they may want to consider a name change to Out’not’In”
