“I cannot speak on behalf of all of the garages however avoid the one in Kettering! My car was booked in and it took them 10 days to fit the tyres it needed. When they phoned me to collect the car, I couldn’t on that day (as I was working in a different city) they tried to charge me for storage of the car! It was only suppose to take a day! 10 days to fit tyres and they’re trying to charge me for not collecting at their call?! Unfortunately, my car is a lease plan car and they book with this particular garage (because I never would!). I rang my mum in a panic to collect the car as they were going to charge me £100. My mum drove to the garage and they would not release the car to my mum - only me! They knew that I couldn’t get there.
Today, I had an appointment at 8.30am. I arrived at the garage at 8.45am (which is evidently late - but traffic on the A14 held me back) and they cancelled my appointment and refused to do the MOT. Not even an alternative time was offered, 4 day wait at the earliest. The staff were lovely and so helpful, but Dave (who I believe is in charge) is so rude, expressionless and unprofessional. It is such a cold and intimidating environment and I HATE walking in there as a woman in my 20’s”
“Can only speak about my local Wigan branch. Had wheel alignment done on car there because it clearly stated a cost of £64.95 in total for any parts and labour.
On collecting the car I was charged £104.98.
When I queried this increase I was told it was £70 per axel and I needed some adjustments that were not included in the advertised alignment. This of course was BS, I did get my money back but really should I have had to ask for it.”
“Audi SQ5 engine destroyed. Car has been written off!
Horrendous experience with this company! Has taken 8 months, legal threats and court action to recover all damages and costs, even though it was clearly their fault!
I understand that mistakes happen, but when 3 independent reports and basic logic clearly show that they did not add enough oil to my car, it’s disappointing that In’n’Out have denied responsibility throughout
Their area manager really annoyed me when he suggested that I get a report done by an independent garage then when I sent the report to them, he told me that they wouldn’t accept any liability as another garage had removed the engine to establish why it had failed! He also had the nerve to say that since I hadn’t followed the Audi service schedule they again wouldn’t accept any liability. Audi sent a letter stating that I had followed the Audi service schedule (main dealer) and that he was wrong
Even after their own Dekra report stated, I quote, “As there is no evidence of external leakage the engineer would be of an opinion that the incorrect amount of oil has been replaced”, their area manager said they would still be denying any responsibility?!
Anyway, justice has now prevailed! Their insurance company commissioned a third report and guess what, it concluded the same as the previous 2 reports! Seeing as the Audi garage only found 2.4ltrs of oil in the engine 4 weeks after a full oil change (the engine should have 6.4ltrs) they may want to consider a name change to Out’not’In”
