Hi Nirmon, we're sorry that your documents have been delayed, but it's important that we make sure all of your policy details are correct before we send them out. I believe one of our team have been in contact with you about this. Thank you.
“Customer service needs to improve professionalism and quicker response to questions. I was told I would receive a phone call on Monday I'm still waiting for this phone call, its now Wednesday.”
Thank you for your feedback Jacqueline, sorry you haven't had a call back yet. Your details have been given to a Customer Services manager and you should receive a call very shortly.
Hi Mohammad, thank you for taking out a policy with us. I understand that you've spoken to one of our team and that any concerns you had have been resolved.
