Intasure Reviews

Name: Intasure
Address: Oakhurst House, 77 Mount Ephraim, Tunbridge Wells, Kent
Rating: 4.68

4.7 Rating 7,176 Reviews

95 %

of reviewers recommend Intasure

Company Reviews

Questions

Metrics

4.7

Based on 7,176 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0345 111 0680

Email:

support@intasure.com

Location:

Oakhurst House,
77 Mount Ephraim,
Tunbridge Wells
Kent
TN4 8BS

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Intasure 5 star review on 17th October 2020

Anonymous

Intasure 5 star review on 31st December 2016

James Doherty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very happy with the friendly clear service and information given and the products purchased”

Helpful Report

Posted 10 years ago

“Impossible to register for on line policy documentation”

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Posted 10 years ago

“Took advantage of the reminder phone call to realise that I was not happy with the excess, but for a small fee could lower that amount. Have always found the employees very helpful, and friends who unfortunately have had to make a claim were very happy. Word of mouth goes a long way.”

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Posted 10 years ago

“Intasure appear to be the market leaders for holiday home insurance. Having conducted a price comparison for our holiday apartment in Spain, Intasure's price and conditions came out best by far. All similar online/telephone/insurers suffer from one (probably unavoidable) problem. The statements and caveats that have to be read out to customers are becoming so long, and so many of them, that one's interest wains. It seems to be left to junior staff to deal with these enquiries. There seems to be a poor procedure for transferring unusual phone enquiries to somebody more senior. Instead, one tends to be transferred to another junior employee or called back later. Sometimes the call-back is with a more senior person; sometimes not. This common problem resulted in me aborting two telephone enquiries with Intasure competitors and very nearly happened with Intasure also. I suggest that cold enquiries may be lost as a result of expecting staff to reply to nearly all enquiries with a large selection of alternative 'readings' Additional training to deal with routine holiday home insurance questions ought not to be too difficult??”

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Posted 10 years ago

“So far so good just hope I get this service after couple of years as when we are not new customers anymore the premium goes up and then we have to shop around as always experience this but saying that intasures customer service is very good”

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Posted 10 years ago

“Yes very helpful and polite and explained well”

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Posted 10 years ago

“Good customer service and follow up. Intasure ensures customers understand policy conditions and endorsements. I would like to be able to access my account online.”

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Posted 10 years ago

“Telephonist very professional, friendly approach, explaining policy very thoroughly. This made the process really hassle free. Thank you.”

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Posted 10 years ago

“Whilst I have been with Intasure for almost 10 years and they have always been very competitive, I feel this time around, it was a disappointing experience and felt as a "returning customer" I was not given best price. I have re insured with Intasure, only as a "known company" and lack of time on my part - Next year I will be doing more homework!”

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Posted 10 years ago

“Very quick and easy to arrange - exactly what I wanted.”

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Posted 10 years ago

“You deal with a real person and when we had to claim they were quick clean and straightforward”

Helpful Report

Posted 10 years ago

“I renewed this policy by phone yesterday, then when I printed out my schedule I noticed that an £8.18 charge had been added. I called to query this and was told it was due to bank charges. I immediately called to cancel as a matter of principal as this should have been included on my original quotation. I also run a business and have very hefty bank charges, I cannot just split these with my customers! I have renewed this with FRESH as they do not add this charge on (or if they do it's absorbed in the original quote which is what they stick to).”

Helpful Report

Posted 10 years ago

“Timely, helpful, cost effective and efficient”

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Posted 10 years ago

“Organising insurance these days is always a very long and tedious affair. But with Intasure the process was kept slick and easy to answer. Very helpful and understanding.”

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Posted 10 years ago

“Very professional and straightforward. Quick and easy”

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Posted 10 years ago

“Helpful, efficient and competitive quote.”

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Posted 10 years ago

“Extremely polite, patient, friendly and helpful girl at the other end of the phone. Excellent service.”

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Posted 10 years ago

“Well spoken and well informed staff gave me confidence that I am dealing with a professional company.”

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Posted 10 years ago

“very easy so thank you as we are all so busy”

Helpful Report

Posted 10 years ago

“A good company to deal with over the phone - you can always speak to staff without a long wait listening to music, and staff take sufficient time and interest in your enquiry. Paul, Lancs.”

Helpful Report

Posted 10 years ago

Intasure is rated 4.7 based on 7,176 reviews