Intasure Reviews

Name: Intasure
Address: Oakhurst House, 77 Mount Ephraim, Tunbridge Wells, Kent
Rating: 4.68

4.7 Rating 7,176 Reviews

95 %

of reviewers recommend Intasure

Company Reviews

Questions

Metrics

4.7

Based on 7,176 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0345 111 0680

Email:

support@intasure.com

Location:

Oakhurst House,
77 Mount Ephraim,
Tunbridge Wells
Kent
TN4 8BS

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Intasure 5 star review on 17th October 2020

Anonymous

Intasure 5 star review on 31st December 2016

James Doherty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have always found Intasure good and helpful and when I unfortunately had to make a claim most things went smoothly. However I do find the renewal system not so good as the first few years, when I would receive my documents in the post and someone would phone me to take my payment. Now I have to wait on the phone for ages before speaking to someone. My documents are now sent via email which take ages to read( print very small) and then when I renew the same set of documents are sent again. If you don't have a printer (which I don't) its a nightmare! When I was originally asked for an email address I asked what if I don't have one I was told " you have to use another persons" not a good answer. However I guess its a way of the world and everything is online.”

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Posted 11 years ago

“Although I have never made a claim off Intersure I haver always been pleased with the way you are treated if you call them to check things etc. Getting older my memory is not what it was but they never mind answering my same questions each year.”

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Posted 11 years ago

“very helpful”

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Posted 11 years ago

“Excellent helpful service”

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Posted 11 years ago

“Very good customer service. Explained in depth any questions I asked. Overall was very helpful. Very efficient young woman who went through the policy with me.”

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Posted 11 years ago

“There seemed to be a lot of confusion over the details of a previous claim, and very slow communication with underwriters. Also unable to process payment via Premium Credit online, so had to wait for the paper version to arrive. Altogether a frustrating experience, but hopefully won't need the policy for very long. Just until the house is sold”

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Posted 11 years ago

“I thought the personnel I spoke to were quite unhelpful and unwilling to make improved prices in comparison to other companies I spoke to. I renewed due to my unorganised life and working away from home had to do it. Hope next year you are more competitive”

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Posted 11 years ago

“This was only a short conversation but the lady I spoke to was polite, conscientious and handled the call competently and a satisfactory conclusion was quickly reached. Tim Craggs”

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Posted 11 years ago

“Very efficient and helpful.”

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Posted 11 years ago

“Always quick and efficient so very pleased with the service”

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Posted 11 years ago

“The girl on the phone, Emily?, was very helpful and answered my questions carefully and fully. The email with the new quote and alterations was all correct. Very satisfactory!”

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Posted 11 years ago

“I appreciated the telephone call to our home abroad with regard to renewing our policy.”

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Posted 11 years ago

“I found Intasure to be very proactive in terms of making contact, taking details and organising a quote. There was also prompt follow up to discuss the cover. Initially the insurer would not give flood cover since we are within 500metres of a stream (like most properties in Austria), the representative discussed this with them and they agreed to accept the risk with a small addition to the premium. Overall I am very pleased with the outcome.”

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Posted 11 years ago

“Would have liked to see on the renewal the price paid last time, if it has gone up or down, why.”

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Posted 11 years ago

“Friendly service. Seemed to understand our insurance needs. Returned my request for a 'phone call promptly.”

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Posted 11 years ago

“very helpful staff, good price.”

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Posted 11 years ago

“Please note that when using your website to send requests there is no recognition shown that when you submit your information that this has been received. So in my opinion you could improve by showing a simple acknowledgment to inform the user. I initally requested 3 online quotes without a call back before i then submitted another online request to call me back. When speaking to operatives they have been polite, friendly and supportive.”

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Posted 11 years ago

“Fast and efficient customer service. Would recommend to others.”

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Posted 11 years ago

“The lady I spoke with was really helpful. We were late in insuring and the expiry date was looming. She came back to us with the quote that afternoon as it had to go to the underwriter. Good friendly, and efficient service.”

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Posted 11 years ago

“Quick and efficient”

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Posted 11 years ago

Intasure is rated 4.7 based on 7,176 reviews