Intasure Reviews

Name: Intasure
Address: Oakhurst House, 77 Mount Ephraim, Tunbridge Wells, Kent
Rating: 4.68

4.7 Rating 7,176 Reviews

95 %

of reviewers recommend Intasure

Company Reviews

Questions

Metrics

4.7

Based on 7,176 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0345 111 0680

Email:

support@intasure.com

Location:

Oakhurst House,
77 Mount Ephraim,
Tunbridge Wells
Kent
TN4 8BS

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Intasure 5 star review on 17th October 2020

Anonymous

Intasure 5 star review on 31st December 2016

James Doherty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great efficient service”

Helpful Report

Posted 10 years ago

“Once again excellent service and advice when I telephoned to renew my insurance policy. Service and suggestions all very much appreciated. A very user friendly company. Thank you. Eleanor”

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Posted 10 years ago

“Reference Number : ISHH8831661. Last Thursday 30th July I spoke to your advisor "Emily" to renew my policy for "Emily's Cottage" in Sherburn, North Yorkshire. As my details & debit card were in another part of the house, she very kindly rang me back some minutes later. Emily was very easy to understand and clear when repeating the terms and conditions of the Policy details. The procedure was uncomplicated and only took several minutes to complete. I have been with Intasure now for several years & am very pleased with your service. The printed details were received by email about 1 hour later and I wish to thank your company for the very positive & reassuring way in which my renewal was carried out. Yours faithfully, Mrs. Dorothy M. Savill.”

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Posted 10 years ago

“Staff were very helpful and made everything easy to understand”

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Posted 10 years ago

“Friendly staff who are pleasant and helpful to deal with. My renewal was apparently sent by email and I never got it but luckily they followed it up when I didn't renew and I was able to ask them to resend it. Once it arrived I called the helpline and amended some of the summary details and this produced a reduction of a few pounds.....well every little helps! I would have been happier if this follow up had been done by phone earlier than the day it was due to run out as it didn't give me time to compare it with other companies. For that - loss of one star.”

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Posted 10 years ago

“A very good service. Normally hard to find insurance for non standard buildings.”

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Posted 10 years ago

“Quick quote over the phone. Competitive prices.”

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Posted 10 years ago

“The service was efficient, but the renewal quote was significantly increased from last year. When I rang and questioned it I was offered a reduced quote for exactly the same cover. It would be so much better if insurance companies offered their best price to existing customers straightaway, instead of trying to scam them first and only reducing the price when it is challenged.”

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Posted 10 years ago

“Staff were very helpful when I spoke t them but never phoned back when they said they would and I was always forced to chase them up. Underwriters took ages to make the smallest of decisions and we were forced to take the standard policy without insuring our outdoor furniture otherwise our holiday home would have been uninsured. Still waiting for the final cost to be confirmed almost a week after having initially contacted them. I marked this as normal as this seems par for the course these days!”

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Posted 10 years ago

“Always polite and respectful staff. Always ring when they say they will.”

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Posted 10 years ago

“Generally service was good but it took three phone calls and speaking to different staff in order to finalise the details of my property insurance. Well done James.”

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Posted 10 years ago

“Helpful, polite professional service from all staff members. Highly efficient at covering all aspects of policy. A pleasure dealing with them. Marie C Long”

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Posted 10 years ago

“Very helpful quick answered all my questions and I am very happy with quote she gave me and was happy to go a head with it”

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Posted 10 years ago

“This review is for Intasure’s other customers, so I’ll compose it accordingly: You probably chanced upon this provider when Googling for cover for an old property that incorporates a holiday let – at least that’s how we found it; the age of our cottage didn’t make for any difficulty in assessing the risk: it shouldn’t ‘cos it has been here many centuries, but watch that the renewal doesn’t fail to transfer details correctly – it did once for us and the jump in premium was what alerted us to an error. Sorry – that’s a bit obvious, and emphasised by Intasure at several points: DO check the details every renewal, ‘cos if something wrong gets incorporated then it is the client’s fault for not picking it up. Yes, the lady going through the renewal process does sound like an air hostess doing the emergency drill, but they have a script to follow and the details need going through; and there really is no point in getting angry about the processing charge – of course it is more than the cost Intasure have to absorb for the credit card payment, but they are being transparent about the element of what you pay that doesn’t go to the underwriters, or HMRC or company expenses, and singling out what it costs to take your money which is less than most of their competitors.”

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Posted 10 years ago

“Service was good, although I had asked the day previously for a callback, which wasn't forthcoming. I had already answered the required questions twice and had to do it again when I telephoned to renew the policy. It was obvious that the customer service representative was reading from a script, which mitigated the personal factor., but he was polite”

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Posted 10 years ago

“I have a couple of rental properties insured with Intasure for a few years now. I have always found them to be very professional and proactive in their dealings with me. I have recommended them to my friends without any hesitation.”

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Posted 10 years ago

“Very friendly and helpful when dealing with my enquiry”

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Posted 10 years ago

“Fine quick responses. Would have given 5 stars but every year I have to contact for my loyalty discount.”

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Posted 10 years ago

“No comment regarding any claims as none made but set up was efficient and courteous.”

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Posted 10 years ago

“Straight forward, no problems !!”

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Posted 10 years ago

Intasure is rated 4.7 based on 7,176 reviews