Intasure Reviews

Name: Intasure
Address: Oakhurst House, 77 Mount Ephraim, Tunbridge Wells, Kent
Rating: 4.68

4.7 Rating 7,176 Reviews

95 %

of reviewers recommend Intasure

Company Reviews

Questions

Metrics

4.7

Based on 7,176 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0345 111 0680

Email:

support@intasure.com

Location:

Oakhurst House,
77 Mount Ephraim,
Tunbridge Wells
Kent
TN4 8BS

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Intasure 5 star review on 17th October 2020

Anonymous

Intasure 5 star review on 31st December 2016

James Doherty

Anonymous

Anonymous // 01/01/2019

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“I have always had quick and excellent service. No complaints.”

Helpful Report

Posted 10 years ago

“Appreciate receiving phone call as a reminder that insurance is due. Easy dealing via internet too. Have used Intasure for a few years now and although the price has increased slightly each year, it is a small amount.”

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Posted 10 years ago

“From my initial email enquiry the responce I recieved was excelent. I obtained a detailed emailed quote with terms and conditioned attached in a very short period . Having previously compared prices with three other providors Intasure offered by far the most flexible cover and fair terms and conditions. I would recommend this company without any hesitation.”

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Posted 10 years ago

“Efficient service, plenty of timely reminders to renew. Choice of payment of options Members of staff have been very polite Would recommend to others”

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Posted 10 years ago

“We are satisfied so far :-)”

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Posted 10 years ago

“Intasure's a company that's hard to like. For a UK citizen permanently living in Europe, you're not exactly spoiled for choice when it comes to property/content insurers offering a decent level of cover. In fact, Intasure seem to be the only one. And it's a position of which they take the fullest advantage. Of course you can't actually tell how good an insurance co is until you have to make claim - and fortunately, I've never had to do this with Intasure. But as the rest of their operation isn't especially user-unfriendly, it doesn't exactly inspire confidence that a claim would be handled quickly and sympathetically. On personal experience, a few things I especially dislike about Intasure. - the fact that up to 40% of the premium cost is added to cover 'Taxes and Charges' - and then a 'Transaction Processing Charge' is levied on top of that. Sure - Insurance Tax is unavoidable. But there's an utter lack of transparency as to what 'Charges' actually cover. No info whatsoever. And the 'Transaction Processing Charge' is simply a rip-off. How much does it normally cost to settle a bill by a BACS Transfer ? Lets see now...oh look - nothing. - and the staff quality is pretty variable. The people you speak to at first point of contact clearly stick to a rigidly-imposed set of operating rules from which they're either unable or unwilling to change at their discretion. Insist on going a little further up the food chain and you *will* speak to a human being who's capable of using judgement/common sense to resolve an issue. Time consuming and unnecessary. - and I've just received no fewer than THREE identical sets of policy documents for the four properties I have with Intasure. That's bad enough, but worse was the fact I had to check everything to ensure it actually *was* identical - rather than run the risk of binning something important. Bottom line is I use this company because I literally have no alternative. But would I recommend them ? Not if you can find a viable alternative.”

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Posted 10 years ago

“I disapprove of "Automatic Renewal" I appreciate the willingness to reconsider premium prices to retain business.”

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Posted 10 years ago

“I am continuing to receive emails from you saying that I have renewed my insurance with you and I have not.I have never received a quote for insurance or requested insurance please rectify this and remove me from your records”

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Posted 10 years ago

“Always had prompt, helpful service and at a reasonable price.”

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Posted 10 years ago

“Quick and painless almost,”

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Posted 10 years ago

“would recommend. service is very good from sales to claims they are very polite and explain all the insurance jargon that most people do not understand.”

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Posted 10 years ago

“I guess you have a lot of customers all over Europe. I would advice you to speak a little slower on the telephone. Though we understand and speak the English language quite well, sometimes it is a bit difficoult to understand when you speak very fast and also have a spesial accent...”

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Posted 10 years ago

“Have you noticed in today's world how confused some companies are becoming? wrong details, mixed up direct debits etc ? Well Intasure are a breath of fresh air for me. This is my second year with them as the renewal was fair and most of all, they were so professional in their manner and had all the details of both my properties in front of them in seconds. Email confirmation of everything arrived whilst I was still on the phone to them and I would just like to thank the chap who arranged my renewal, he was spot on! Thank you, hope to do business with you again next year!”

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Posted 10 years ago

“The operatives are knowledgeable and courteous but I was left on hold for quite some time.”

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Posted 10 years ago

“straightforward insurance plan thats why I choose this company.”

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Posted 10 years ago

“Very friendly clear assistance. I called planning to cancel business insurance and ended up getting my contents ins! All sorted thank u!”

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Posted 10 years ago

“Thank you for your prompt and efficient service. Very good expat insurance cover for a competitive price.”

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Posted 10 years ago

“Do not know how well this company responds to any claim - and hope I don't ever have to find out - but certainly everyone I have dealt with regarding initial quotation and then finalising my house insurance has been efficient and personable. Felt like I was dealing with real people, and they were not pushy. Very satisfied with the insurance package too.”

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Posted 10 years ago

“When i was looking for house insurance for my chalet in France it proved harder than I could ever imagine. Not only does the system differ greatly between France and UK about what is included with such cover it makes it much easier when reading the small print to have the info in English! Intasure came to the rescue and didn't make a drama out of my crisis but steered a very professional and informed course through the process and could offer me the cover I wanted when others seemed to complicate it further still by not covering properties in mountainous regions despite promoting themselves as covering everything in Europe from tents to palaces!!! Yes i will certainly recommend them.”

Helpful Report

Posted 10 years ago

“Compared to UK home insurance premiums Intasure premiums are considerably higher.”

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Posted 10 years ago

Intasure is rated 4.7 based on 7,176 reviews