Intasure Reviews

Name: Intasure
Address: Oakhurst House, 77 Mount Ephraim, Tunbridge Wells, Kent
Rating: 4.68

4.7 Rating 7,176 Reviews

95 %

of reviewers recommend Intasure

Company Reviews

Questions

Metrics

4.7

Based on 7,176 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0345 111 0680

Email:

support@intasure.com

Location:

Oakhurst House,
77 Mount Ephraim,
Tunbridge Wells
Kent
TN4 8BS

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Intasure 5 star review on 17th October 2020

Anonymous

Intasure 5 star review on 31st December 2016

James Doherty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having spoken to several companies and been frustrated with their questions and manner of asking them it was a relief to speak to your representative who was concise and made the process fairly pleasant! Your price was higher than some but I decided to go with it as it wasn't too stressful an experience.”

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Posted 10 years ago

“I was sent a quote via email, which was good. when I advised over email that I would be potentially be moving home soon I was sent a new quote which was good, but I thought I had been very clear that it was all in principle and that it was not final....apparently not as when I phoned on Monday 21st to speak with an advisor my details had all been changed to the new address I had quoted - premature to say the least since I don't live there yet! when speaking with an advisor I was quite clear about intention to move on 1st October - ten days after required renewal date on current home - and I had to spend a lot of time working out the cheapest way not to be charged admin fees if/when I do move home in the next year. seems ridiculous to me, as I'm being clear from the start that a move is likely to happen within a few weeks and the advisor couldn't do anything to prevent admin fees (she did try her best but she spoke with her manager and it was refused). What I wanted to do was pay my annual fee and then pay and excess incurred by moving to a bigger house at a later date but that wasn't possible. Now I have to cancel within 30 days if I move .....all very irritating, another phone call I don't need to be spending time on when I'm trying to move house I also think you need to have some opening hours on a Sunday.”

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Posted 10 years ago

“Good to receive a reminder call that my insurance was due. Sometimes I think we are reminded a little too early by e-mail and can forget. Young lady who called was most professional and helpful. All my dealings with Intasure have been of he highest quality.”

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Posted 10 years ago

“The young lady I spoke to was very efficient and explained everything to myself, and handled the transaction very well, as usual all went well, many thanks.”

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Posted 10 years ago

“When ringing we found that we was not hanging on the line as with many companies and also we thought that you were efficient .”

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Posted 10 years ago

“Always striate forward dealing with you and your staff. Clear helpful and prompted.”

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Posted 10 years ago

“Understanding and thoughtful rep on the phone”

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Posted 10 years ago

“Reasonable price and easy to deal with. No experience of how they deal with claims.”

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Posted 10 years ago

“All information given to make sure I had a good understanding”

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Posted 10 years ago

“I found the Intasure Internet portal very user unfriendly: on trying to enter it I got a brutal message saying "Access Denied" without any explanation why. It was only when I contacted the customer services team that I was told that my account had been blocked (I've no idea why). I was very disappointed to be told that because of migration to a new system the age of my property would now be taken into account, and that, since my house was built before 1989, my premiums would rise substantially next year. This seems to me to be a change in underwriting criteria driven not by claims experience but by the desire to generate more profit. My property's level of risk has not changed in the 10 years I have been with Intersure and I would argue that my house, built in the early 70's, is of far sounder construction than many properties built recently. I will not be seeking to renew with Intersure in 2016.”

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Posted 10 years ago

“Query dealt with efficiently and professionally.”

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Posted 10 years ago

“Pfulhones were answered quickly and the staff were very help”

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Posted 10 years ago

“Efficient Nice service Discount offered without being asked Good price”

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Posted 10 years ago

“Very efficient and friendly service, as usual.”

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Posted 10 years ago

“Quite easy to renew my policy and generally satisfied with levels of service and the policy itself. One minor niggle is that the contents limit is automatically increased every year (which increases the premium), which I have to phone to adjust downwards as it's not necessary.”

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Posted 10 years ago

“great service, prompt and polite.”

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Posted 10 years ago

“Lady was very helpful & knowledgable.”

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Posted 10 years ago

“Intasure makes it easy for me to insure my overseas property. And, they are the cheapest I have found anywhere online.”

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Posted 10 years ago

“We found the company helpful and easy to deal with. The sales advisors were polite and assisted expertly with all aspects of our policy.”

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Posted 10 years ago

“the gentleman I spoke to was very professional while being very friendly and was very patient .The quote he gave me was very good compared to some of the quotes I had received from other companies and I would definitely be staying with them and recommend them to my family and friends.”

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Posted 10 years ago

Intasure is rated 4.7 based on 7,176 reviews