Intasure Reviews

Name: Intasure
Address: Oakhurst House, 77 Mount Ephraim, Tunbridge Wells, Kent
Rating: 4.68

4.7 Rating 7,176 Reviews

95 %

of reviewers recommend Intasure

Company Reviews

Questions

Metrics

4.7

Based on 7,176 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0345 111 0680

Email:

support@intasure.com

Location:

Oakhurst House,
77 Mount Ephraim,
Tunbridge Wells
Kent
TN4 8BS

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Intasure 5 star review on 17th October 2020

Anonymous

Intasure 5 star review on 31st December 2016

James Doherty

Anonymous

Anonymous // 01/01/2019

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“My inquiry re change of debit card used for policy renewal premium payment was handled most efficiently”

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Posted 10 years ago

“Easy process good easy to understand info”

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Posted 10 years ago

“I looked at a number of insurers for my holiday home in Greece. Moneysupermarket recommended intasure and one other but I also looked at towergate and Saga. The only insurer to cover for earthquake damage was Intasure. I had a call back from a representative who was really helpful and explained all of the potential issues for my particular situation so that I wasn't left to look for it all in the small print. The cost was less than half that of two leading insurers and included earthquake protection. I would say that Intasure are unbeatable if you need to insure a house in Greece.”

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Posted 10 years ago

“Easy process good easy to understand info”

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Posted 10 years ago

“A good policy . But when trying to renew, rang the office to be told all reps are busy and will call you back in about 1/2 an hour. 4 days later I had to ring back as no one had rung. All sorted in the end with a reasonable price. Although I can not understand why the cost of stastic caravan insurance in a lot more than insureing my house which is worth 6 X the cost of the caravan.”

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Posted 10 years ago

“Sadly an insurance company is only really as good as the way it pays out on claims so wriggling out of paying undoes all the good work the staff have done over the years.”

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Posted 10 years ago

“Yet again a Very good service, quick easy and friendly”

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Posted 10 years ago

“Friendly, helpful and transparent telephone assistance.”

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Posted 10 years ago

“Karen Weston was extremely helpful and answered all my questions thoroughly and also explained everything in as much detail as I asked.”

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Posted 10 years ago

“Brilliant customer service. Very attentive staff and the turnaround was extremely quick. Thank you for the good work!”

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Posted 10 years ago

“After submitting the e-mail request for a quote I was requested to fill another form in because a result quote had not been generated from the Insurance site post code. I questioned this. Not so good that I may have had another form to complete had I not questioned the point. Good that you tried again (from my initially provided information) and promptly generated an e-mailed quote. Telephone verification process was very efficient ( Carly). Good combination of process speed and ironing out relavant details. Follow-up and payment process- fine. Provision of all necessary policy details before verification process also very good. Well presented documents. Registration process was confusing and could nt escape from a never ending circuit.However, the opportunity to solve this by receiving a complete " hands-on" guide from Emma Clegg was quite excellent. She was , clear, patient and helpful. This is a very important important service which many e-mail based businesses do not operate satisfactorily. ABOVE ALL, AT EACH STAGE I WAS ABLE TO MAKE CONTACT WITH THE APPROPRIATE PERSON BY TELEPHONE, AS NECESSARY, AND WITHOUT DELAY. THIS WAS A PARTICULARLY WELCOME ASPECT OF YOUR PROCESS The "good" would be "very good" if the self registration process had been better. Best wishes Richard Walker”

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Posted 10 years ago

“I am waiting for a response to my complaint about the admin charge applied to both policies. I used a debit card - not a credit card. Charges for processing my payment are part of your business process - and should be included in your quotation. I cannot think of any other company, off the top of my head, that separates out their administrative charges as a separate item. Maybe you'd like me to pay a portion of your rent and heating! Breaking down your premium in this way has meant I have not been able to compare your premium effectively against other quotes. Inclusion in your premium would have made you more expensive than competitors and I may well have chosen to change insurers. I await a reply to my email. LInda Thomas”

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Posted 10 years ago

“friendly - clear - efficient.”

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Posted 10 years ago

“It's Very easy to do business with Intasure because the customer service is excellent .”

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Posted 10 years ago

“Service was excellant. All questions answered easily. Much appreciated.”

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Posted 10 years ago

“Excellent price and service, knowledgeable staff who offered a fast, efficient and reliable service - thank you :)”

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Posted 10 years ago

“I have insured with Intasure for a number of years now and always received excellent service & support. Would highly recommend.”

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Posted 10 years ago

“Regular contact, and helpful on 'phone”

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Posted 10 years ago

“Very quick and efficient member of staff who assisted renewing my insurance policy. Well done Gill Coleman”

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Posted 10 years ago

“It was very easy to renew my insurance by telephone with Intasure. Their representative was very helpful and courteous.”

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Posted 10 years ago

Intasure is rated 4.7 based on 7,176 reviews