Intasure Reviews

Name: Intasure
Address: Oakhurst House, 77 Mount Ephraim, Tunbridge Wells, Kent
Rating: 4.68

4.7 Rating 7,176 Reviews

95 %

of reviewers recommend Intasure

Company Reviews

Questions

Metrics

4.7

Based on 7,176 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0345 111 0680

Email:

support@intasure.com

Location:

Oakhurst House,
77 Mount Ephraim,
Tunbridge Wells
Kent
TN4 8BS

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Intasure 5 star review on 17th October 2020

Anonymous

Intasure 5 star review on 31st December 2016

James Doherty

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An excellent response from the lady that I spoke to. My questions/queries, were all answered, and any changes that were required to be made to my policy, were dealt with promptly, and efficiently, and in a very friendly and pleasant way. Thank you.”

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Posted 10 years ago

“Contacted Intasure via their website, prompt response, very helpful, fully explained process. I wish all insurance companies were this easy to deal with.”

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Posted 10 years ago

“Lady I dealt with was very helpful and friendly and explained everything.”

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Posted 10 years ago

“I received a very good service from Intasure”

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Posted 10 years ago

“Whilst i've never made a claim so cannot comment on the overall use of Intersure and 'the policy', certainly the sales and marketing side of Intersure are very very good. Without doubt the thing i like best is the lack of pestering from Intersure that i get constantly from other sinilar companies. Intersure gives me a reminder when my policies are due for renewall and then, when i've forgotton about the renewall date, they give me a phone, Great G.E.Bennett”

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Posted 10 years ago

“Premium lower than last year. Prompt email quotation, followed up by a polite telephone reminder ten days before renewal. Efficient and friendly customer service. Top marks all round!”

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Posted 10 years ago

“Very efficient and friendly service, have been a customer for many years.”

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Posted 10 years ago

“Very good service, always helpful when we need to speak to someone, and a good price for good cover.”

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Posted 10 years ago

“Terrible service !! Intasure cancelled our business Insurance without notification and then told us 10 days later !!! We were advised there was a problem with our direct debit, and if the direct debit wasn't reinstated then our policy would be cancelled, Our direct debit was reinstated by our bank but our policy was STILL cancelled and we weren't notified until over a week later - meaning we were left entirely vunerable for a whole 10 days !!! On contacting Intasure they were dismissive and we received NO apology,.. just an option to go through another quote !! We are now moving to a reputable company who have a track record in providing excellent customer care when their is an issue !!! Intasure wouldn't even manage this issue by apologising and sorting out the paperwork themselves, they wanted us to come back to them as if we were a new customer and go through a full quote process again - as if they are doing ourselves a favour !! Any company can have a helpful and polite sales team, but the real test of any company - especially one selling Insurance - is in the detail - the way they deal with issues and claims - otherwise you might just be throwing away good money and leaving yourself vunerable !! Our direct debits were affected after our bank froze our account due to a security / fraud concern (they were only trying to protect us) and the bank were seamless at getting all our direct debits reinstated within days. Every other service we had was not affected - yet Intasure decided to terminate our policy without notification With the increase of fraud attacks this year, and the anticipated increase , this could happen to anyone - would you want to be left uninsured until Intasure got around to telling you ?? My advice would be, think very carefully before going with this company, and weigh up the cost of a slightly cheaper quote with the confidence and trust of them actually delivering on their promises and treating customer fairly if any issues arise !”

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Posted 10 years ago

“An amazingly painless process. Did the online bit, then spoke with a real person, pleasant, articulate, helpful and extremely efficient. Oh, and I almost forgot, HALF the price of my existing insurance!”

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Posted 10 years ago

“The general service is good but unfortunately your Safari internet connections do not work therefore opening up documents is nigh on impossible”

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Posted 10 years ago

“Call handlers are efficient and pleasantly polite.”

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Posted 10 years ago

“OK but sum insured for rebuilding not variable, how many people need 1 million euro to rebuild their house. Apart from that fine”

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Posted 10 years ago

“We had a beak-in at our apartment, I contacted Intasure and they couldn't have been more helpful and sympathetic to our situation, they arranged for a local company to visit evaluate the damage and make good the disrepairs encountered. I was very happy with the repair work carried out and was most grateful for the smooth transition. I have therefore re-insured with Intasure again for 2015/16”

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Posted 10 years ago

“I found your service to be uncomplicated, and very efficient. Friendly service throughout.”

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Posted 10 years ago

“Thank you for such a fast and efficient Service reguarding cover for holiday home, Staff very polite and friendly.”

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Posted 10 years ago

“Very friendly, helpful and quick to set up.”

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Posted 10 years ago

“The person I dealt with (Tom?) was extremely helpful and I felt really understood what cover I wanted and put everything together very smoothly - an excellent service.”

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Posted 10 years ago

“I've used Intasure for the last 2 years and found them to be an excellent company, very helpful, very quick to respond to queries or questions by email or phone and competitive prices. I would have no hesitation in recommending them.”

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Posted 10 years ago

“Louise was very good, good understanding, witty and to the point. Deal was done wityhin 10 minutes.”

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Posted 10 years ago

Intasure is rated 4.7 based on 7,176 reviews