“I would have lost nearly $60000 to ETFinance if i had not contacted the recovery agent Mr Bart Kasch when i did. He got back all my money earlier than i thought possible. I recommend him if you are having problems with your broker. Reach him at BartKasch @ Affiliaterecovery .com”
“I have experienced an on-going, still unresolved, problem relating to a Euro balance discrepancy with my trading account following payment last July of a dividend denominated in Euros from a UK LSE main-market listed company (IAG). Incorrect Euro balance is stated in "trading history" section, with no mention of final dividend payment, while higher, correct Euro balance is stated in "cash balance" section. I have currently communicated, mainly verbally on the phone, with 10 staff members since August to try to get problem rectified. So far, after almost 5 months, this issue remains unresolved & seems to have been kicked into the long grass with a mixture of complacency, blame passing, incompetence and arrogance. Customer service would be more-accurately described as customer disservice. I have received a long string of apology & excuse, but no tangible remedy of the problem (blamed on third-party software company) that is very disconcerting to experience, troubling to see such a simple error and wearing to have had to deal with over such along time. So far, only a derisory offer of £50 goodwill payment has been offered (no doubt accepting no liability) and then only as written letter - in take-it-or-leave-it manner, with no prior verbal conversation. E-mail requests in last month to Interactive Help have simply been ignored, with no reply - adding to further discourtesy & impression of contempt towards customer. With aforementioned experience & recent introduction of higher monthly account fees (since June), seriously contemplating moving shareholdings, early next year, to competitor company offering much fairer, cheaper, less arrogant & more customer-engaged service.”
“I have experienced an on-going, still unresolved, problem relating to a Euro balance discrepancy with my trading account following payment last July of a dividend denominated in Euros from a UK LSE main-market listed company (IAG). Incorrect Euro balance is stated in "trading history" section, with no mention of final dividend payment, while higher, correct Euro balance is stated in "cash balance" section. I have currently communicated, mainly verbally on the phone, with 10 staff members since August to try to get problem rectified. So far, after almost 5 months, this issue remains unresolved & seems to have been kicked into the long grass with a mixture of complacency, blame passing, incompetence and arrogance. Customer service would be more-accurately described as customer disservice. I have received a long string of apology & excuse, but no tangible remedy of the problem (blamed on third-party software company) that is very disconcerting to experience, troubling to see such a simple error and wearing to have had to deal with over such along time. So far, only a derisory offer of £50 goodwill payment has been offered (no doubt accepting no liability) and then only as written letter - in take-it-or-leave-it manner, with no prior verbal conversation. E-mail requests in last month to Interactive Help have simply been ignored, with no reply - adding to further discourtesy & impression of contempt towards customer. With aforementioned experience & recent introduction of higher monthly account fees (since June), seriously contemplating moving shareholdings, early next year, to competitor company offering much fairer, cheaper, less arrogant & more customer-engaged service.”
“Euro balance discrepancy in ii trading account & general arrogant attitude - being ineffectual & failing to resolve issue
I have experienced an on-going, still unresolved, problem relating to a Euro balance discrepancy with my trading account following payment last July of a dividend denominated in Euros from a UK LSE main-market listed company (IAG). Incorrect Euro balance is stated in "trading history" section, with no mention of final dividend payment, while higher, correct Euro balance is stated in "cash balance" section. I have currently communicated, mainly verbally on the phone, with 10 staff members since August to try to get problem rectified. So far, after almost 5 months, this issue remains unresolved & seems to have been kicked into the long grass with a mixture of complacency, blame passing, incompetence and arrogance. Customer service would be more-accurately described as customer disservice. I have received a long string of apology & excuse, but no tangible remedy of the problem (blamed on third-party software company) that is very disconcerting to experience, troubling to see such a simple error and wearing to have had to deal with over such along time. So far, only a derisory offer of £50 goodwill payment has been offered (no doubt accepting no liability) and then only as written letter - in take-it-or-leave-it manner, with no prior verbal conversation. E-mail requests in last month to Interactive Help have simply been ignored, with no reply - adding to further discourtesy & impression of contempt towards customer. With aforementioned experience & recent introduction of higher monthly account fees (since June), seriously contemplating moving shareholdings, early next year, to competitor company offering much fairer, cheaper, less arrogant & more customer-engaged service.”
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“I had some shares, in one company, and a small amount of cash transferred to interactive investor from TD Direct. I did not pay any fees at TD. The shares were transferred to a trading account, yet I had not traded in these shares for many years. Interactive Investor silently took fees to run the trading account from my cash and only ever notified me that they were taking cash from my account when there was none left and they were threatening to sell some om my holdings to fund their silent costs for my unused trading account. I am closing my account and will never have anything more to do with these people. In my opinion, they are just out to get what they can for customers whatever it costs the customer, and there communications and outlook for the customer is non-existent....avoid.”
“Avoid completely if you are looking for a corporate account.
I already have one with HL which is absolutely fine, but I am looking to spread risk and also benefit from ii's more favourable charging on large portfolio's. Having applied for an account they have simply said "no", no explanation - just a "go away and don't come back"
Pathetic.
Funnily enough, ii couldn't do enough for me with my multiple personal accounts, SIPP and junior ISA's - the corporate arm though is clearly uninterested (misinformed) and completely unhelpful
If it wasn't for the limited choice out there, I'd close my personal investments as a demonstration of the frustration.
HL should be happy though.”
“Excellent, very friendly and patient support. I'd transferred from Trading to ISA using 'Bed and ISA'. Straightforward to do online but there was a glitch at the end when some cash values were left in the Trading account.
Phoned (and received a reply from JAMES after automated system. He was attentive, re-assuring and VERY clearly spoken (No background 'office' noises either). After checking he'd understood my questions correctly, he offered very clear explanations and then made appropriate adjustments whilst I was on the line. He explained why there may continue to be a need to re-visit this next week once dividend activity had time to settle. Faultless, Quality, Professional Customer Service. Thanks. Apreciated.”
“Started the process of transferring a stock & shares ISA to interactive investor on 2nd May 2018 and as of 22nd August 2018 it is still not complete. My existing broker tells me they have been waiting for interactive investor for everything since providing a valuation for my account on 10th May 2018. Over three months and the transfer is not complete. This is the worst experience I've ever had with a broker. Be warned, this firm is slow slow slow!”
“Was a happy TD Direct customer before they were bought by Interactive Investor. They are now difficult to get hold of if you have any problems. Email response time is poor at best and is counted in days if you are lucky. If you can find a telephone number and get someone on the line, they aren't the most helpful. If it were easy to change ISA providers, I would.”
“AVOID!!!!
On 18 April 2018, based on information provided by the iii app, I requested a purchase of shares which were quoted by iii as costing £4.11 each. It transpired that they were in fact £5.064 each, and the information provided by their app was both false and misleading. Despite several phone calls and emails to iii, there has been no action after 30 working days, and they are not responding to my requests for an update. I provided screenshots from my iPhone of their published price of £4.11 (which I fortuitously took at the time), and they have acknowledged receipt of these. My initial call to them was taken by Amraiz, who was helpful and acknowledged the error, but who has since failed to respond to several requests for him to call me with an update. I have today referred this to the Financial Ombudsman, requesting action be taken against Interactive Investor. Appalling customer service!!!”
