Intercom Reviews

3.00 Rating 3 Reviews
33 %
of reviewers recommend Intercom
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team@intercom.com

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55 2nd St, San Francisco, CA 94105

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Intercom 3 star review on 31st March 2020
Callum mckeefery
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Anonymous
Anonymous  // 01/01/2019
Intercom has a very confusing billing structure. Most products are sold by seat. They offer 'Messages' which is essentially a chat function & 'Inbox' which is a direct-messaging solution.

We moved from Olark to Intercom. In my opinion, Intercom is an expensive solution that is sold very well by experienced and well-trained salespeople.

If you are a smaller sized SMB then I would recommend trying a different provider. Our monthly spend with Intercom is $1162 per month for 8 seats.
Posted 3 months ago
Made dealing with my customers' support queries painless. Starting to see the potential for our sales automation too.
Posted 11 months ago
Price gouging on customers, switching to models that deliberately mean bills go up in crazy proportions. Also be utterly disinterested in what long terms users think of their product.
Posted 1 year ago
Intercom is rated 3.00 based on 3 reviews