Intercom Reviews

Name: Intercom
Address: 55 2nd St, San Francisco, CA 94105, San Francisco
Rating: 3.00

3.0 Rating 3 Reviews

33 %

of reviewers recommend Intercom

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team@intercom.com

Location:

55 2nd St, San Francisco, CA 94105
San Francisco
94105

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Intercom has a very confusing billing structure. Most products are sold by seat. They offer 'Messages' which is essentially a chat function & 'Inbox' which is a direct-messaging solution. We moved from Olark to Intercom. In my opinion, Intercom is an expensive solution that is sold very well by experienced and well-trained salespeople. If you are a smaller sized SMB then I would recommend trying a different provider. Our monthly spend with Intercom is $1162 per month for 8 seats.”

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Posted 5 years ago

“Made dealing with my customers' support queries painless. Starting to see the potential for our sales automation too.”

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Posted 6 years ago

“Price gouging on customers, switching to models that deliberately mean bills go up in crazy proportions. Also be utterly disinterested in what long terms users think of their product.”

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Posted 6 years ago

Intercom is rated 3.0 based on 3 reviews