“I delt with Ross, we have a very large last minute order and Ross was so helpful at every stage. He even managed to swing a discount for us. Which is amazing in the current market.”
Thank you Leanne, I will be sure to make Ross aware, I'm glad he left such a good impression.
Excited to see the finished job and look forward to working with you again in the future.
“I have experienced an excellent service from the sales team at Internal Doors who have been very patient as I went back and forth with different questions. I dealt with Gill who is a credit to the company and would thank her and the team for all their efforts as when you are working on a whole house project support of suppliers makes life so much easier.”
Hi Sue. I will be sure to make sure Gill and the team know and I am glad you have had such a good service. Sometimes things aren't always straightforward, so we are happy to of helped you with your project and ensure it all ran smoothly.
Thank you for leaving us such a positive we really do appreciate it , I will be sure to pass this on to Ross and the rest of the team.
We look forward to working with you again in the future.
“Ross did a great job for us once again. Very flexible in changing the order after purchase as our circumstances changed - all painless so big thanks.”
Thank you for leaving us such a positive we really do appreciate it , I will be sure to pass this on to Ross and the rest of the team.
We look forward to working with you again in the future.
Thank you for leaving us such a positive we really do appreciate it , I will be sure to pass this on to Ross and the rest of the team.
We look forward to working with you again in the future.
Thank you for leaving us such a positive we really do appreciate it , I will be sure to pass this on to Ross and the rest of the team.
We look forward to working with you again in the future.
“I was looking for a company to purchase @Deantadoors and frames for our new house. So after some research I've decided to order from https://www.internaldoors.co.uk/ I wish I read all reviews, not just top ones! I though as overall rating was good enough, then there shouldn't be any problems. I GLAD I've listened to my husband and only ordered 1 door (frame and architrave to match it) just to see what it's like! Website was very easy to use and I quickly placed an order on the 18th May. I've received email that estimated dispatch date will be 24th May and then delivered within 5-10 days. But it was almost the end of the month and no one was keeping me updated, so I've called myself to check on my order. A lady said that that my order hasn't been dispatched yet and reason was the missing handle I've ordered with my order! And that my door/frame/architrave were ready to be dispatched a few days ago! When asked why no one has contacted me to notify about the out of stock item as I could've change it or cancel it, the consultant apologised and said that she wasn't sure that no one has called me about that. Cutting story short, later that consultant (Sarah I believe) has offered me as a gesture of good will to dispatch my order as a priority 48hs delivery, so I can book my carpenter who can fit my door. I've been told that my order would definitely be with me on the 7th/8th June! I even asked her again to confirm that I definitely will receive it on the 8th the latest! So, I've booked my carpenter for the 8th June. I even received an email on the 4th June to confirm that my order will be delivered within 2 days. But nothing came! When I called on the 8th June, I was told that my order hasn't been dispatched by priority 48hs delivery! They couldn't even give me a proper information on where my order was. Eventually, @DavidHathaway delivery company contacted me on Wednesday and confirmed that no one has informed them that it was a priority delivery, otherwise they would've deliver it to me earlier (their warehouse was 10 min away from me, I would've gone there myself and pick it up if I knew!). Delivery company was very helpful and arranged an early afternoon delivery for me for Thursday. So I only received my order on the 10th June! I still had to pay carpenter for Tuesday even though door wasn't there to be fitted! And I had to rebook him again.
I kept asking Internal Door consultants to ask their manager to contact me, but one day they will say she is busy, another day that she wasn't in, etc. Then I've received email on the 9th June saying that "I can now see your order has been delivered , should you require anything further please dont hesitate to get in touch"! My order hasn't been delivered to me on that day and second, I realised after, that it was actually their Senior Manager emailing me that message!! How bad and unprofessional is that!! After multiple requests for a manager to call me, she just tried to be undercover and "wrap up" the conversation! She called me eventually and said that she was busy and they have so many customers, so they can't contact everyone! @InternalDoors, I think you need to send your Manager for a customer service course! Customers need to be appreciated especially in this competitive retail market. During her 1st call she agreed that they did a mistake in not communicating the issue with me from the beginning, so late delivery could be avoided and she could see from emails that 48hs delivery has been confirmed too, so she promised me to deal with this issue and come back to me. Then she called me the following day and said that issue was caused by "new member of staff" who wasn't aware of everything apparently..Then she tried to verbally "attack" me by asking if anyone in my team have ever did a mistake! Listen Heather, we all do mistake, I understand that, but your mistake has cost me money! I've spoken to at least 3 different colleagues of yours and at least 2 of them have confirmed a Priority delivery. Are they all new and not trained? Well, then in this case why haven't you call your customer from the beginning to advise on false delivery information? I am very disappointed in this Company! You can't expect the whole team to perform well if their Manager is not understanding basic customer service skills.”
