“Really please with our new internal oak doors, architraves and skirting boards. Ross was brilliant at dealing with all our queries, providing useful advice along the way and price matching where possible. We had a small problem with scuffs and dents on the bathroom lock for which a replacement was sent straight away. Thank you.”
“A good selection of doors on display. Ross was very knowledgable attentive and patient without being in any way pushy or trying to hard-sell. Worth the trip and order placed.”
“Poor Service. Doors look nothing like the pictures on the website. I was told that both doors were in stock and so ordered with express delivery. 2 weeks later, still no doors. Come home one day to find both doors sat on my driveway in the rain. One of the doors has 5 completely different coloured planks that dont match at all, some being very light and others very dark. Emailed pictures to the company who said that they are within expectations. Such a shame as this was a test order to check the quality and service, before ordering more as I am renovating my house. I will NOT be back to Internal Doors.”
Dear Lee,
Thank you for your review.
I’m sorry to hear that you’re disappointed with our service, this is certainly not what we would expect.
I can see from your order that you’d originally requested express delivery, but as the doors were being sent direct from the supplier and this is not something that they offer, we had refunded you the additional delivery charge and then advised delivery would be 7-10 working days. Having said this, we certainly do not expect any of the carriers of whom we use to leave your goods outside, so we have given this feedback to the supplier to investigate further with the carrier – I am sorry about this,
In relation to the panel colour variation, the doors you’ve ordered are of a rustic grade and so colour variation is expected and is within specification. Our Terms and Conditions, Section 4. Our Products, do state that the physical goods may vary from the images on our website as this is the nature of the goods with them being manufactured from a natural product:
4.2 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. For example, oak and other wood is a natural product and therefore our products are not identical. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour or texture of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because some of our products are made from wood (i.e. a natural product) all sizes, weights, capacities, dimensions and measurements indicated on our website have a 5% tolerance.
I can see that our Customer Service Team did inspect the images and gained confirmation from the supplier that the doors are within spec and in turn offered you to exchange the doors within our 14 no quibble return policy if you were not completely satisfied, I can see that we never received a response to this option.
Of course, we do not want an unhappy customer so if you still wish to return or exchange the door, please do get in touch and we will assist further with this.
“Ross was very knowledgeable and helpful to get the order together. Was also helpful in arranging to delay door delivery to help accommodate decoration works we are currently doing. The quality of the ironmongery was very good and expecting the doors to be the same. Ross was also able to validate price match and apply discounts where appropriate.”
“Very pleased with the speed and efficiency of this company.
Ross called me back very soon after I sent a message through their website and he answered all my questions.”
“Had an enquiry about delivery charges that was answered by email quickly and then followed up with a friendly call confirming exact order costs. A nice confidence building customer service experience.”
“I have just purchased a set of French doors from Internal Doors. The pricing was very competitive, but even better was the customer service. I dealt with Ross, who was really helpful, but also prompt in his replies to my emails. I would definitely recommend this company and think that Ross should have a pay rise!!”
“Could'nt be happier with the service received from Internal Doors,
Very helpful and explained the product perfectly, Very happy to pass
on my comments to others. Excellent.”
“Rang for advice once I found the doors I wanted as not sure about the door furniture required. Ross very helpful and made the process of purchasing what I needed straightforward and easy. Would use them again with no hesitation.”
“Good quality doors, communication could be a little better with updates on delivery times rather than having to chase this myself. However the delivery driver was brilliant, really polite and helpful”
“I contacted Ross initially and he sent me an email with all the information I required. I then tried to contact the sales department by phone and waited 10 minutes before it was answered. I then spoke to Ross who responded to my request very quickly and he phoned me back within 15 minutes so that I could place my order”
“I delt with Ross, we have a very large last minute order and Ross was so helpful at every stage. He even managed to swing a discount for us. Which is amazing in the current market.”
Thank you Leanne, I will be sure to make Ross aware, I'm glad he left such a good impression.
Excited to see the finished job and look forward to working with you again in the future.
“I have experienced an excellent service from the sales team at Internal Doors who have been very patient as I went back and forth with different questions. I dealt with Gill who is a credit to the company and would thank her and the team for all their efforts as when you are working on a whole house project support of suppliers makes life so much easier.”
Hi Sue. I will be sure to make sure Gill and the team know and I am glad you have had such a good service. Sometimes things aren't always straightforward, so we are happy to of helped you with your project and ensure it all ran smoothly.
