“Beautiful doors and very good finish, heavy and look high quality, I decided on the Torino doors which are mid range price wise, so not cheap.
When fitting the doors, I was very surprised that the area around the door locks is only chip board and does not have a solid wood insert manufactured into the door, they are holding up for now but at this price point I would have expected better quality.
Feedback and updates on my delivery were not corresponded to me at all, I had to call them, though I understand all businesses are suffering with supply issues however all 8 doors that I ordered were showing in stock when I placed the order, I was told when I spoke to them they were waiting for some items to complete my order and it would be slightly delayed I didn't expect nearly 2mths.
Delivery was very good and on time with correspondence from the delivery company.”
Good afternoon Phil,
Thank you for taking the time to discuss your order with me, I have taken your comments surrounding the delivery updates on board and I have spoken with the relevant departments. I am sorry that on this occasion your experience was not to our usual high standards.
The doors you have ordered are veneer doors, these are made with a composite core of High Density Fiberboard. The construction method used for our doors is available to view on our website. They do have a Solid lipping all around the doors to allow for the 16mm trimming allowance which is why the hinges had a solid wood section. On our call, I did advise that the door in question does have a 10-year manufacturer's warranty so if you do experience any problems at all please do reach out to us and we would be happy to assist further.
Once again I am sorry that your experience has not been a positive one and I would like to assure you that we do take your feedback on board.
Thank you for taking the time to leave us a review and again for allowing me the opportunity to discuss your order in more detail.
Kind Regards
Maria
