“It has been a pleasure dealing with Sarah Parker at Internal doors! We visited the showroom on a Saturday morning (Hinckley) and was delighted at just how many doors were on display, something that is rarely offered by other companies. Sarah was so knowledgeable of the products offered including handles, hinges, locks, pocket door systems etc and was also able to provide a full and accurate quotation during our visit. We were pleasantly surprised at this as most companies would have taken our details and emailed the quotation a few days later. We walked away with great satisfaction and I have already recommended Sarah and internal doors to 2 other people. Great service, well done Sarah!”
Hi Linda Heslington,
Thank you for the 5* review, me and the whole team over at Internal Doors really appreciate it.
We are glad Sarah could help you with your recent order and was knowledgeable when assisting you with your queries - We will be sure to pass on your kind feedback!
Please spread the word! 😊
Thank you,
Linda & the team at Internal Doors
“We made a call to the sales team but didn't complete the call, we then recieved a call from Ross saying we had called and could he help. We went through various options and offered lots of advice, and we have ordered our doors. Excellent service”
Hi Stuart Knowles,
Thank you for taking the time to leave us a review.
I'm glad to hear that Ross was helpful and efficient when you called us to place an order recently and that you feel you've received excellent service.
I will be sure to pass over your kind message to Ross and we look forward to doing business with you again in the near future.
Kindest regards,
Sarah
“Beautiful doors and very good finish, heavy and look high quality, I decided on the Torino doors which are mid range price wise, so not cheap.
When fitting the doors, I was very surprised that the area around the door locks is only chip board and does not have a solid wood insert manufactured into the door, they are holding up for now but at this price point I would have expected better quality.
Feedback and updates on my delivery were not corresponded to me at all, I had to call them, though I understand all businesses are suffering with supply issues however all 8 doors that I ordered were showing in stock when I placed the order, I was told when I spoke to them they were waiting for some items to complete my order and it would be slightly delayed I didn't expect nearly 2mths.
Delivery was very good and on time with correspondence from the delivery company.”
Good afternoon Phil,
Thank you for taking the time to discuss your order with me, I have taken your comments surrounding the delivery updates on board and I have spoken with the relevant departments. I am sorry that on this occasion your experience was not to our usual high standards.
The doors you have ordered are veneer doors, these are made with a composite core of High Density Fiberboard. The construction method used for our doors is available to view on our website. They do have a Solid lipping all around the doors to allow for the 16mm trimming allowance which is why the hinges had a solid wood section. On our call, I did advise that the door in question does have a 10-year manufacturer's warranty so if you do experience any problems at all please do reach out to us and we would be happy to assist further.
Once again I am sorry that your experience has not been a positive one and I would like to assure you that we do take your feedback on board.
Thank you for taking the time to leave us a review and again for allowing me the opportunity to discuss your order in more detail.
Kind Regards
Maria
“Ross and everyone I've spoken to have been really helpful. Originally my payment online didn't go thorough but Ross made the effort to call (without being asked) to resolve the problem. Even bringing forward the delivery date. Great company and helpful staff.”
Hi Ben Childs,
Thank you for taking the time to leave such a positive review!
It's great to hear that Ross provided you with great service when you encountered difficulties making payment online.
I'll be sure to let him know of your kind comments and we hope to hear from you in the future.
Kindest regards,
Sarah
Hi John Scothern,
Thank you for taking the time to leave us a review.
I'm glad to hear that you're happy with our service - I will be sure to let the team know of your feedback.
We look forward to hearing from you again.
Kindest regards,
Sarah
“Really please with our new internal oak doors, architraves and skirting boards. Ross was brilliant at dealing with all our queries, providing useful advice along the way and price matching where possible. We had a small problem with scuffs and dents on the bathroom lock for which a replacement was sent straight away. Thank you.”
“A good selection of doors on display. Ross was very knowledgable attentive and patient without being in any way pushy or trying to hard-sell. Worth the trip and order placed.”
“Poor Service. Doors look nothing like the pictures on the website. I was told that both doors were in stock and so ordered with express delivery. 2 weeks later, still no doors. Come home one day to find both doors sat on my driveway in the rain. One of the doors has 5 completely different coloured planks that dont match at all, some being very light and others very dark. Emailed pictures to the company who said that they are within expectations. Such a shame as this was a test order to check the quality and service, before ordering more as I am renovating my house. I will NOT be back to Internal Doors.”
Dear Lee,
Thank you for your review.
I’m sorry to hear that you’re disappointed with our service, this is certainly not what we would expect.
I can see from your order that you’d originally requested express delivery, but as the doors were being sent direct from the supplier and this is not something that they offer, we had refunded you the additional delivery charge and then advised delivery would be 7-10 working days. Having said this, we certainly do not expect any of the carriers of whom we use to leave your goods outside, so we have given this feedback to the supplier to investigate further with the carrier – I am sorry about this,
In relation to the panel colour variation, the doors you’ve ordered are of a rustic grade and so colour variation is expected and is within specification. Our Terms and Conditions, Section 4. Our Products, do state that the physical goods may vary from the images on our website as this is the nature of the goods with them being manufactured from a natural product:
4.2 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. For example, oak and other wood is a natural product and therefore our products are not identical. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour or texture of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because some of our products are made from wood (i.e. a natural product) all sizes, weights, capacities, dimensions and measurements indicated on our website have a 5% tolerance.
I can see that our Customer Service Team did inspect the images and gained confirmation from the supplier that the doors are within spec and in turn offered you to exchange the doors within our 14 no quibble return policy if you were not completely satisfied, I can see that we never received a response to this option.
Of course, we do not want an unhappy customer so if you still wish to return or exchange the door, please do get in touch and we will assist further with this.
“Ross was very knowledgeable and helpful to get the order together. Was also helpful in arranging to delay door delivery to help accommodate decoration works we are currently doing. The quality of the ironmongery was very good and expecting the doors to be the same. Ross was also able to validate price match and apply discounts where appropriate.”
“Very pleased with the speed and efficiency of this company.
Ross called me back very soon after I sent a message through their website and he answered all my questions.”
“Had an enquiry about delivery charges that was answered by email quickly and then followed up with a friendly call confirming exact order costs. A nice confidence building customer service experience.”
“I have just purchased a set of French doors from Internal Doors. The pricing was very competitive, but even better was the customer service. I dealt with Ross, who was really helpful, but also prompt in his replies to my emails. I would definitely recommend this company and think that Ross should have a pay rise!!”
“Could'nt be happier with the service received from Internal Doors,
Very helpful and explained the product perfectly, Very happy to pass
on my comments to others. Excellent.”
“Rang for advice once I found the doors I wanted as not sure about the door furniture required. Ross very helpful and made the process of purchasing what I needed straightforward and easy. Would use them again with no hesitation.”
“Good quality doors, communication could be a little better with updates on delivery times rather than having to chase this myself. However the delivery driver was brilliant, really polite and helpful”
“I contacted Ross initially and he sent me an email with all the information I required. I then tried to contact the sales department by phone and waited 10 minutes before it was answered. I then spoke to Ross who responded to my request very quickly and he phoned me back within 15 minutes so that I could place my order”
