“due to the limitations of my debit card, I needed to use a personal check for payment. Once the check was received it was only a few days for my order to be sent/received.”
“Product & time frame for receiving is excellent.
However, they keep on calling both my husband & I trying to sell more product.
I have asked them multiple times (at least 5) to remove us from their calling list & they ignore our requests and keep calling.
This should be a confidential buying experience without pressure from telemarketers constantly trying to sell more product!”
“The product has always been excellent, but the standout is the customer service - there is always diligent, courteous and thorough follow up on all orders and instant addressing of any problems.”
“They are very professional, this is my second time ordering, I love the constant tracking follow ups and the delivery is early than expected, the quality is excellent.
Highly recommend them 💯 💯”
“A Shining Example of Customer Service — Nancy James Deserves Applause!
I rarely leave reviews, but I simply had to take a moment to recognize Nancy James for the outstanding service she provided during our recent interaction. From the very start, Nancy handled what could have been a very uncomfortable and complicated call with grace, patience, and unwavering professionalism.
In a time where fraud is prevalent and trust can be fragile, Nancy’s calm and kind demeanor made all the difference. She stayed present, listened fully, and never rushed the call—even when I had my guard up due to past experiences outside this company. Instead of being thrown off by my caution, she leaned in with empathy, answered my questions with clarity, and gently helped restore my confidence in the process.
Nancy is a true example of what top-tier customer service should look like—especially when things are not cut and dry. She didn’t rely on a script. She relied on human connection.
If I ever place another order, I would absolutely want to work with Nancy again. She’s the reason I’m considering continued business with this company. Nancy, thank you again—you were exceptional!”
“Because you guys always have everything under control. All I have to do is pick up the phone and call. I always talk to Elizabeth. She is a fantastic person. Goes out of her way to help me. I love you guys. You're the greatest”
“Tom was very helpful to me in placing my order. I have used this company for 15 years and have always received excellent service. Tom stayed on top of my order and help me with making the payment. I look forward to his help on future orders.”
“I have been using IDM for a long time. Always good products and a great price. The only issue is shipping time. It usually takes about 3 weeks to ship and clear customs. As long as you make sure you have enough of your medication to overlap the shipping time, its a great deal. I will continue to use them in the future”
“I HAVE BEEN A CUSTOMER FOR MANY YEARS. QUALITY PRODUCTS!!! FAST DELIVERY AND CHECK WITH ME FOR ANY ISSUES. NEVER IN AT LEAST 30 YRS. DO I HAVE A PROBLEM!! DO NOT HESITATE, LOVE THIS COMPANY.”
