“A Shining Example of Customer Service — Nancy James Deserves Applause!
I rarely leave reviews, but I simply had to take a moment to recognize Nancy James for the outstanding service she provided during our recent interaction. From the very start, Nancy handled what could have been a very uncomfortable and complicated call with grace, patience, and unwavering professionalism.
In a time where fraud is prevalent and trust can be fragile, Nancy’s calm and kind demeanor made all the difference. She stayed present, listened fully, and never rushed the call—even when I had my guard up due to past experiences outside this company. Instead of being thrown off by my caution, she leaned in with empathy, answered my questions with clarity, and gently helped restore my confidence in the process.
Nancy is a true example of what top-tier customer service should look like—especially when things are not cut and dry. She didn’t rely on a script. She relied on human connection.
If I ever place another order, I would absolutely want to work with Nancy again. She’s the reason I’m considering continued business with this company. Nancy, thank you again—you were exceptional!”
“Because you guys always have everything under control. All I have to do is pick up the phone and call. I always talk to Elizabeth. She is a fantastic person. Goes out of her way to help me. I love you guys. You're the greatest”
“Tom was very helpful to me in placing my order. I have used this company for 15 years and have always received excellent service. Tom stayed on top of my order and help me with making the payment. I look forward to his help on future orders.”
“I have been using IDM for a long time. Always good products and a great price. The only issue is shipping time. It usually takes about 3 weeks to ship and clear customs. As long as you make sure you have enough of your medication to overlap the shipping time, its a great deal. I will continue to use them in the future”
“I HAVE BEEN A CUSTOMER FOR MANY YEARS. QUALITY PRODUCTS!!! FAST DELIVERY AND CHECK WITH ME FOR ANY ISSUES. NEVER IN AT LEAST 30 YRS. DO I HAVE A PROBLEM!! DO NOT HESITATE, LOVE THIS COMPANY.”
“I had a fantastic experience with International Drug Mart. From start to finish, the team was professional, efficient, and genuinely attentive to my needs. A special shoutout to Tom, who went above and beyond to ensure I was satisfied with the service. His friendly attitude, prompt responses, and willingness to assist made the entire process smooth and enjoyable. I highly recommend International Drug Mart for their quality service and exceptional customer care. Thanks again to Tom for making my experience so positive!”
“From the time I picked up the phone to order my requested merchandise until i received the product there never any problem with the entire process. For example:
after placing the order, I received an email listing the product and cost. Then the next few steps involved filling the order and preparing it for shipping - I was informed as each step was completed. Then I was told the process of getting the product in the country and told where the package was and the status. I was never in the dark. Thes folks have a system that works like a well-oiled machine.”
“I wrote to this company today asking to renew my order and within one hour the entire transaction was carried out. Tom was the person I connected with about effecting the purchase and he was extremely helpful and knowledgeable throughout the whole process. I know that I will be doing business with them again in the future because of how seamless this purchase was. 100% recommend!”
“It’s ALL about the relationship! IDM has been dealing for sometime now. The relationship and business dealings have come with a trust and willingness to work with me on situations that happen. All the other Drug companies that has called me trying to get my business from IDM, I stayed with IDM! When I didn’t have the money to pay for my prescription, IDM offered me a discount. I appreciate that!
Thank you IDM!!!☺️”
“I have been ordering from IDM for years. They are always first rate. I will continue using them for my future needs.
My most recent order was smooth and easy thanks to Tom!”
“Hi ,
I live in Rwanda, i was worried about purchasing medications online , I had a lot of questions and uncertainties but I was reassured, I was communicated every single detail, I was notified frequently of the tracking status , I also received the medications on time.
thanks to international drug mart for the excellent customer service and I highly recommend them 💯%.”
“I have been ordering from you for so many years now and when I place the order with you I feel safe and confident and comfortable. You guys have always been there for me and my medicine always shows up on time. Thank you. Thank you for the many years that I have been buying from you”
