InterNations GmbH have a Customer Happiness Grade of E. Customers are unhappy with their refunds.
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I paid the yearly subscription on 1 March 2025. My account was not updated so I had no membership benefits. I sent 6 messsges to their help service and even the press relations and got no answer. After 10 days contacted Apple to get a refund. A complete waste of time and the worst customer service - non existent.
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- Jonathan Rowbury
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The minute you try and cancel albatross to go back to basic and seek a refund due to change of mind, its better you never ask.
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- HarryB
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I cancelled my membership. A year later, a large automatic charge for membership goes through. When I emailed for a refund they said, there is no account registered to that email so they can't help me! They have not responded to any emails pointing out the circular logic of their response and requesting they return the money they they helped themselves to. Extremely poor customer service. I recommend you avoid this company!
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- Anonymous
