“My child needs a genetic test done that costs hundreds of dollars. I reached out to the billing department and they offered two options: a payment plan over 3 months or a discount if I qualify. I filled out the form and asked my child's physician to write a letter that attests the information is correct. I submitted it and followed up many times over the following weeks-no answer. So I called and the lady who picked up said that since I have medical insurance (mediCal) who don't work with them, I do not qualify. Apparently, the test costs over 4K and they had already given me the discount! What?”
