IOLLA Reviews

Name: IOLLA
Address: Unit M7, 143 Charles street, Glasgow, Glasgow
Rating: 4.91

4.9 Rating 5,074 Reviews

98 %

of reviewers recommend IOLLA

Company Reviews

Questions

Metrics

4.9

Based on 5,074 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0141 646 0659

Email:

support@iolla.com

Location:

Unit M7,
143 Charles street,
Glasgow
Glasgow
G21 2QA

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IOLLA 5 star review on 14th September 2024

270

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and quick turnaround for my new glasses. Really glad there is an option to put new lenses in old frames to save on extra waste!”

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Posted 4 years ago

Hi Anna, thanks for your review. Glad you've had a good experience with IOLLA!

Posted 4 years ago

“Very happy with the quality of the product as well as the staff in shop”

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Posted 4 years ago

Hi Hong tai, thanks for your review. Glad you like your new glasses and had a good experience with our staff!

Posted 4 years ago

“Large range of modern frames to choose from and excellent customer service. I was unhappy with the fit of my previous pair and was offered a refund but didn’t want that so was told I could choose a replacement frame at no extra cost. I did that and also purchased sunglasses and I’m extremely happy with both.”

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Posted 4 years ago

Hi Pat, thanks for your review. Glad you've had a good experience with IOLLA and that you were able to find a pair of frames you love.

Posted 4 years ago

“The service at the Glasgow store was friendly and relaxed. I’m very happy with the glasses I picked. I’ll probably get another case for them as the one supplied is quite bulky and impractical. I would use again for my next pair. Cheers.”

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Posted 4 years ago

Hi Robert, thanks for your review. Glad you had a good experience and that you love your new glasses! We'll be sure to pass your feedback on to our design team.

Posted 4 years ago

“Great experience with very helpful and knowledgeable staff, really love my new glasses and sunglasses 😎”

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Posted 4 years ago

Hi Alan, thanks for your review. Glad to hear you've had a great experience with IOLLA and that you love your new glasses!

Posted 4 years ago

“Great new prescription sunglasses, especially for driving”

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Posted 4 years ago

Hi Graham, thanks for your review. Glad you like your new glasses!

Posted 4 years ago

“My glasses arrived exactly 2 weeks after I ordered them, even though I was told because of the bank holiday, they may be delayed. They are an excellent fit and so comfy to wear. The clip-on sunglasses are an added bonus because you don't have to change glasses. They are my second pair of glasses from IOLLA. I would definitely come back again.”

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Posted 4 years ago

Hi Elaine thanks so much your review. We're glad you've had a good experience with IOLLA and love your new glasses!

Posted 4 years ago

“Very happy with my glasses. The Staff were very pleasant . Lovely bright shop. I have told many friends about the company. Thank you .”

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Posted 4 years ago

Hi Isabella, thank you for the lovely review. It is great to hear that you enjoyed your experience so much that you have been recommending us to friends.

Posted 4 years ago

“Fantastic choice available and wonderful service.”

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Posted 4 years ago

Thank you for the lovely review Martin!

Posted 4 years ago

“Fantastic service , delighted with my new specs . About to order second pair !”

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Posted 4 years ago

Hi Catriona, thank you for the lovely review! Great to hear that you have been so happy with your IOLLA experience.

Posted 4 years ago

“Delighted with my 3rd pair of varifocal glasses from Iolla! I have the prescription sunglasses as well as the clear frames. I have a small face and find the Bell range a really good fit for me. Helpful, friendly staff at the new St James Quarter store. I recommend Iolla to friends and family. Thanks again Iolla staff! Irene Dunn , Edinburgh .”

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Posted 4 years ago

Hi Irene, thank you for the lovely review. It is great to hear that you were so happy with your IOLLA experience. I will be sure to pass your comments on to the showroom team, I'm sure this will make their day.

Posted 4 years ago

“Highly recommended. In store, the staff member was really helpful but not over-salesy, and guided me through the purchase of prescription sunglasses really quickly and simply. I'm really happy with my sunglasses, which arrived around 10 days later. Already thinking about going back to get glasses. Great value for money.”

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Posted 4 years ago

Hi Deborah, thank you for the lovely review! It is great to hear that you were happy with your IOLLA experience. We will look forward to seeing you again very soon.

Posted 4 years ago

“I loved my experience at IOLLA! I ordered multiple frames with the help of several friendly store associates. My prescription is rather particular, so they helped choose frames suited to the lenses I need. Once they were ordered, the first batch of lenses failed to pass their quality inspection, so they reordered them. This caused a delay of a couple of days, but it speaks to the care and quality put into the specs! You can't beat the style and service for your money.”

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Posted 4 years ago

Hi Emily, we are so thrilled to hear that you loved your experience at IOLLA. We appreciate your understanding with the delay, we would not want to send a customer a pair of glasses that we were not completely happy with. We will look forward to seeing you again next time.

Posted 4 years ago

“Excellent all round service as usual, no fuss, no hassle and excellent prescription sunglasses at a great price.”

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Posted 4 years ago

Thank you for the great review Scott!

Posted 4 years ago

“Saw the shop in Edinburgh by chance. Oh wow what a great selection of frames to choose from. Both myself and my husband bought a pair and on our return home emailed our prescriptions. Great communication from IOLLA. Glasses arrived beautifully packaged and they are a perfect fit. Lovely assistant who was informative and measured us perfectly. Will order another pair for sure. Already recommended to a friend.”

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Posted 4 years ago

Hi Caroline, we are absolutely thrilled to hear that you have had such a great experience with IOLLA. Your new glasses look great on you and we very much appreciate you recommending us to a friend.

Posted 4 years ago

“Great 1st experience at IOLLA🥰 Best multi focal lenses I’ve ever had and the prices are fantastic .”

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Posted 4 years ago

Hi Lesley, thank you for writing this lovely review. It is great to hear that you are so happy with your new glasses. You have made an excellent choice, they look fab on you!

Posted 4 years ago

“Website very easy to use, good quality products for a good price.”

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Posted 4 years ago

Thank you for the review Amy!

Posted 4 years ago

“I've ordered glasses and sunglasses with IOLLA twice now - their products are fantastic quality at an affordable price, and their customer service is impeccable. Thanks IOLLA!”

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Posted 4 years ago

Hi Alice, thank you for taking the time to write us this lovely review! It is great to hear that you have been so happy with your IOLLA experiences.

Posted 4 years ago

“I visited the branch in Partick, Glasgow. The staff were welcoming, informed and lovely. The service was great. No sales gimmicks! The frames are extremely nice and priced for everyone! Defo recommend you try!”

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Posted 4 years ago

“The service in IOLLA is always excellent. The staff are so helpful and well trained and the range of styles to choose from is great. The staff always go one step further too - so when I was in to collect my new glasses they tightened and straightened the legs on my old frames. Couldn’t recommend IOLLA Finnieston Glasgow highly enough.”

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Posted 4 years ago

Hi Stella, thank you for the lovely review! It is great to hear that you have been so happy with your IOLLA experience. We pass your comments on to the Finnieston showroom, I am sure this will make their day.

Posted 4 years ago

IOLLA is rated 4.9 based on 5,074 reviews