Hi there,
Thank you for your feedback. I can confirm that we successfully processed and dispatched your order. However royal mail tracking shows that your parcel has not been delivered. Due to the recent pandemic, our courier service has been facing problems delivering orders in time, this means that you may face a few days delay in delivery or the parcel may be concluded as lost. We are sorry for the inconvenience caused and understand the frustration. We will send you out a replacement. Hope you understand that we did the best we can, but our courier service seems to have lost your parcel. Please do not hesitate to contact us on info@sneaker-shield.co.uk if you require further assistance.
Thank you.
Hi there,
Thank you for your feedback. I can confirm we successfully processed and dispatch your order. Unfortunately on this event, royal mail tracking does not show as delivered. This is likely because your parcel is now missing or because there is a delay due to coronavirus. We will send you out a replacement crease protector. We are sorry for the inconvenience caused. Hope you understand that we fulfilled the order from our side.
Thank you
“Send me the wrong size and I have order sneaker spray but not send me yet , I have compliant You said it would be resent again It's been 4 days and I haven't received it、please can you solve this problem this’s my Oder number#SS0181505 my name:Ken”
Hi,
Thank you for your feedback. Due to the recent pandemic, our courier service has been facing problems delivering orders in time, this means that you may face a few days delay in delivery. We are sorry for the inconvenience caused and understand the frustration.
Could you please email us on info@sneaker-shield.co.uk so that we can come to a solution to your problem to ensure you are satisfied with your purchase.
Thank you
Hi there,
The tracking information shows that you received your order on the 11th May. Could you please confirm whether you have received it and send us an email on info@sneaker-shield.co.uk.
Thanks
Hi there,
Thank you for your feedback. Due to the recent pandemic, there have been delays in international orders. We are sorry for the inconvenience caused and understand the frustration. Could you please email us on info@sneaker-shield.co.uk so that we can resolve your issue as soon as possible.
Thank you.
