“Their fees are unbelievably high
Their fees are unbelievably high. They mention fees in their description but not how high the tariffs etc. are. I have ordered from other sites that handle these. As a result, returning an item will basically cost the same as the item itself (over $150). This is crazy, and they were not responsive or amenable to help. Just awful.”
“Before I ordered, I specifically sent a mail to check if the items are sold DDP and if I had to pay duties in Nigeria, customer service replied and said all prices included duties with no extra charges.
Only for the items to arrive Nigeria and DHL asked me to pay 30% extra for customs!!!
I have no problem paying, but why did Italist lie and give misleading information????
Stated even on their site that all taxes and customs are included and there are no hidden cost!!!!
You lied!!! And I am disappointed”
