“Misleading website , after going all through the process of registering for a first time purchase ( encouraged to order by offering 25% off) for new customer when you get to the final point of paying it will not accept the discount code as there is a minimum spend. ?why is this when you are also paying delivery very misleading”
“After ordering a dress for my wife from JD williams I was left with 3 returned direct debits! I spoke to my bank who said this was JD Williams taking an extra withheld payment. JD williams had requested 2 payments for the same garment one payment left the bank to JD Willaiams as you would expect. the other remained for 7 days in the payment pending tray which meant the bank would'nt honour our direct debits because technically it considered us overdrawn even though we were not.
After speaking to 2 advisors John and Niku who I must say were very helpfuland promised too pass our compaint on and that we should hear back in 3 to 4 days, nothing materialised from those conversations a week down the line we spoke to Roger the most bombastic argumentative ignorant man I have ever come across who told us in no uncertain terms this was a fault of the bank and would hear no more other than to keep telling us it was the bank's fault. I for one will never order from JD Williams again a most unpleasant experience!”
“I placed an order for a couple of dresses with JD Williams April 7th 2019. The first dress ordered the advisor said it was in stock, the second he said was not in stock and that he would log it an put it on the system for a delivery arriving on the 19th April. He also suggested putting in the parcel another dress similar to the one out of stock that I could try if I do not like it just return it.
This meant the cost of three dresses being logged on my account, (I assumed there would only be two dresses logged, and not the one that was out of stock) including paying extra delivery charges for an urgent delivery Tuesday 9th April 2019.
This dress was for a special occasion event. I did not receive the dresses on Tuesday 9th, so called JD Williams to check on the delivery. They confirmed they had a note on their system that the parcel had been, delivered and signed for. I was fuming because that was not true particularly when I made sure not to leave the house on Tuesday 9th 2019, until the parcel had arrived. The advisor put me on hold and said he would call Hermes (courier responsible for the delivery). He then informed me that Hermes was trying to get hold of the driver but was proving difficult, as the driver was still out delivering parcels. He then gave me the telephone number for Hermes and tracking number to call Hermes direct the following day. I did just that the next day, but there is no telephone option with Hermes to speak with anyone. I then contacted JD Williams who said again on their system it states the order has been delivered and signed for, after explaining, (going online to retrieve product numbers I was, told by JD Williams that the codes do not match. I was ask if I was looking on the right web site, I was getting really angry) there has been no delivery I was, told it would be, logged as a missing parcel and a letter will be sent out to me to clarify the situation regarding the order. In the meantime, my account has increased by £455. I went onto the Hemes sight used the tracking number and saw there is a signature but this is not the right signature a complete fraud. UNFAMILIAR WITH HERMES AS A COURIER ORGANISATION I ALSO CHECKED OUT HERMES ONLINE REVIEWS, and was shocked, that there are so many reviews relating to missing parcels but what even more shocked at the fact that JD Williams, have collaborated with HERMEs. For anyone looking to use JD Williams / Hermes as a delivery agent think twice. JD Williams, I will advise friends and family to stay away from online shopping site.”
