“Exploitation. Retailer confirmed they were processing a refund then six weeks later threatened 59% on the item. They declined to take payment on my account again and again, claiming they were refunding me. Three months later they are not taking any responsibility for their exploitative processes and expecting me to pay inflated charges for no product and no service. They have not responded to a single complaint. Systematic abuse of the store card system by them.”
“Use Hermes that fail to deliver so I didn't get my order and going forward unless they start to use a reputable reliable courier service I won't deal with any company that uses hermes”
“0 STARS!
What an appalling experience with customer service!! I was sent the completely wrong item so I went to there site which had an online chat service and I spoke to someone who assured me they would send through the correct items and the wrong items would be collected and I could choose a time slot. I thought great that’s that sorted. A few days past and I was getting worried as I had received no sort of confirmation email or the email to choose my time slot. so I went on again to talk to someone on their online chat service who informed me that the person I previously spoken to had got everything wrong and had lied to me. She said they cannot send items over a request on this chat and although I can have the items collected I cannot choose a time slot or even a day I just have to wait and see when the the person collecting comes (luckily he did turn up this week and luckily my mum was in to give him the items) I was also told I would not get my refund until they had received the items back. After all of the lies and awful service I would strongly advice no one to shop here!!
After all of this I was told I would be sent a complaint form which I have not been sent so I went about writing my own complaint email to them which I have heard nothing back from!! The items I had ordered were eco friendly and claimed to be made from 100% recycled bottles this is inline with everything I believe in and I was pleased with this find the items that turned up had on the label made from 100% polyester this is not what it says it is made from on the website. The confusing part is that the receipt says they are the correct item and they had a funny cut out of the company’s name that they were supposed to have come from in the bag, which seemed very out of place. I believe that these are fake products claiming to be eco friendly and in fact they are not. Either this or they did just send me the wrong item. I would like for this to reach someone in charge as to me it does not seem legit and I would like some sort of explanation.”
“people like so much on reviews, jd williams has the worst refund policy i have ever seeb, 5 days later i still ain't gotten my 500.00 which was wrongfully charged than cancelled..... you'd think these reviewers work for the company or something lol”
“This firm have sent out goods that were not ordered by ourselves and then have sent us an invoice for the same goods, suddenly advising that we have a credit limit unknown to ourselves despite our having contacted them and the goods being picked up, in order to cover their mistake. Fraudulent scammers avoid”
“Shopped with J.D. Williams for many years. I can recommend them for their excellent service, delivery and fantastic customer service. They have a fabulous range of clothes, footwear and households etc. Returns is no problem and refunds. An excellent Company to deal with.”
“Cancelled my order after saying it was delayed and failed to inform me after 2 weeks of cancelling, ultimately if they said from the start they could not fur fill my order I could of gone elsewhere. 6 weeks waiting for nothing.”
“Ordered goods on 12/01/20. Arrived 14/01/20. Returned 6 of 8 the items on 24/01/20. However they issued a statement on 25/01/20 so just 11 days after I received the goods and charged me £11.61 interest. Usually pay in full but as the statement didn’t show my returns I paid £40 of the total £83. They said didn’t receive the returns until 30/01/20. Really! It took them 6 days well 5 allowing for package to arrive. But why are they sending out statements 11 days after sending out goods, yeah making money with interest. Been a customer for many years and didn’t realise how much interest they charge. Now closed my account - well done Marisota part of J D Williams”
“Wish I could put 0 stars! Ordered a wardrobe set 3 days later received a email saying it's been cancelled? Rang them again to reorder, rang them 3 days later to check on the order....guess what it's been cancelled again for NO reason. Guess what JD Williams, here's something you can cancel...my account. BYE.”
“Misleading website , after going all through the process of registering for a first time purchase ( encouraged to order by offering 25% off) for new customer when you get to the final point of paying it will not accept the discount code as there is a minimum spend. ?why is this when you are also paying delivery very misleading”
“After ordering a dress for my wife from JD williams I was left with 3 returned direct debits! I spoke to my bank who said this was JD Williams taking an extra withheld payment. JD williams had requested 2 payments for the same garment one payment left the bank to JD Willaiams as you would expect. the other remained for 7 days in the payment pending tray which meant the bank would'nt honour our direct debits because technically it considered us overdrawn even though we were not.
After speaking to 2 advisors John and Niku who I must say were very helpfuland promised too pass our compaint on and that we should hear back in 3 to 4 days, nothing materialised from those conversations a week down the line we spoke to Roger the most bombastic argumentative ignorant man I have ever come across who told us in no uncertain terms this was a fault of the bank and would hear no more other than to keep telling us it was the bank's fault. I for one will never order from JD Williams again a most unpleasant experience!”
“I placed an order for a couple of dresses with JD Williams April 7th 2019. The first dress ordered the advisor said it was in stock, the second he said was not in stock and that he would log it an put it on the system for a delivery arriving on the 19th April. He also suggested putting in the parcel another dress similar to the one out of stock that I could try if I do not like it just return it.
This meant the cost of three dresses being logged on my account, (I assumed there would only be two dresses logged, and not the one that was out of stock) including paying extra delivery charges for an urgent delivery Tuesday 9th April 2019.
This dress was for a special occasion event. I did not receive the dresses on Tuesday 9th, so called JD Williams to check on the delivery. They confirmed they had a note on their system that the parcel had been, delivered and signed for. I was fuming because that was not true particularly when I made sure not to leave the house on Tuesday 9th 2019, until the parcel had arrived. The advisor put me on hold and said he would call Hermes (courier responsible for the delivery). He then informed me that Hermes was trying to get hold of the driver but was proving difficult, as the driver was still out delivering parcels. He then gave me the telephone number for Hermes and tracking number to call Hermes direct the following day. I did just that the next day, but there is no telephone option with Hermes to speak with anyone. I then contacted JD Williams who said again on their system it states the order has been delivered and signed for, after explaining, (going online to retrieve product numbers I was, told by JD Williams that the codes do not match. I was ask if I was looking on the right web site, I was getting really angry) there has been no delivery I was, told it would be, logged as a missing parcel and a letter will be sent out to me to clarify the situation regarding the order. In the meantime, my account has increased by £455. I went onto the Hemes sight used the tracking number and saw there is a signature but this is not the right signature a complete fraud. UNFAMILIAR WITH HERMES AS A COURIER ORGANISATION I ALSO CHECKED OUT HERMES ONLINE REVIEWS, and was shocked, that there are so many reviews relating to missing parcels but what even more shocked at the fact that JD Williams, have collaborated with HERMEs. For anyone looking to use JD Williams / Hermes as a delivery agent think twice. JD Williams, I will advise friends and family to stay away from online shopping site.”
“Good service ordering by phone, received order within 3 days, no p&p as there was an offer . They had items available which I wanted although this is not always the case. I object to paying for the phone calls to place an order and the time taken to speak to customer service which means a more costly phone charge”
“They use a 28day accounting period/not a calender month, so added 60pds of late charges to my account.!! Never been in arrears and always paid the same day each month,/and never the minimum payment!.
Ringiing them to complain cost me another £5,cos they have introduced an acess charge on their phone numbers.
Of course they didnt tell their customers”
