Jack Lilley Romford Reviews

4.00 Rating 4 Reviews
75 %
of reviewers recommend Jack Lilley Romford
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone
Visit Website

Write Your review

Tell us how Jack Lilley Romford made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Anonymous
Anonymous  // 01/01/2019
I suspect that the sales department get plenty of good reviews but I would not recommend their service department, I have used them twice now and would never go back due to their poor service. They had my bike for 5 weeks and still did not fix the issue, tbh that was not really the problem as I can understand how tricky it is to diagnose issues although you would expect a main dealer to know their product! the biggest issue I had was the lack of info, contradicting information I received about the bike and that it was worked on for 3 hours during the 5 weeks it was there, I was also never called back when leaving messages with colleagues for a call back, when the phone was not answered the voicemail was full, the website contact form was never responded too and lastly I had to pay £250 for the bike to come back with the issue (non starting) still there as the "next step" was to pay £1000 for a major service that still "may not fix the problem". Would you pay £1000 on top of the £250 already paid with no guarantee the issue would be fixed?????? Never going back and will probably not buy a triumph again as I have no confidence they will be able to look after it in the future!
Posted 1 year ago
Hi, I have just brought a SPEEDMASTER from jack Lilly Romford only one issue that was from Hinckley The depot my bike was about 5 weeks late.But they did put things right for me thank you for that . But the staff at Romford were great and allways helpful and keeped me up to date with the delay on the bike and when I went to the showroom I was always made welcome with a cuppa of something. But the man with the plan was Steve he was helpful and was professional even when I was giving him a hard time. So big pat on the back for him for him. I will always deal with steve he gets the job done and a thank you to all the staff at the show room.
Posted 1 year ago
I was looking for a set of radiator cowls to match the colour of a blue street triple. Unfortunately this is the only colour NOT supplied by Triumph. So i made a call to Jack Lilley Romford,. After explaining my request to Mitch, i was met with a resolute "YES we can do this for you, no problem" The service was knowledgeable, professional, and friendly. I would Definitely deal with them again.
Posted 1 year ago
Excellent service
Posted 2 years ago
Jack Lilley Romford is rated 4.00 based on 4 reviews