Jack Lilley Romford Reviews

4.00 Rating 4 Reviews
75 %
of reviewers recommend Jack Lilley Romford
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Anonymous  // 01/01/2019
I suspect that the sales department get plenty of good reviews but I would not recommend their service department, I have used them twice now and would never go back due to their poor service. They had my bike for 5 weeks and still did not fix the issue, tbh that was not really the problem as I can understand how tricky it is to diagnose issues although you would expect a main dealer to know their product! the biggest issue I had was the lack of info, contradicting information I received about the bike and that it was worked on for 3 hours during the 5 weeks it was there, I was also never called back when leaving messages with colleagues for a call back, when the phone was not answered the voicemail was full, the website contact form was never responded too and lastly I had to pay £250 for the bike to come back with the issue (non starting) still there as the "next step" was to pay £1000 for a major service that still "may not fix the problem". Would you pay £1000 on top of the £250 already paid with no guarantee the issue would be fixed?????? Never going back and will probably not buy a triumph again as I have no confidence they will be able to look after it in the future!
Posted 1 year ago
Hi, I have just brought a SPEEDMASTER from jack Lilly Romford only one issue that was from Hinckley The depot my bike was about 5 weeks late.But they did put things right for me thank you for that . But the staff at Romford were great and allways helpful and keeped me up to date with the delay on the bike and when I went to the showroom I was always made welcome with a cuppa of something. But the man with the plan was Steve he was helpful and was professional even when I was giving him a hard time. So big pat on the back for him for him. I will always deal with steve he gets the job done and a thank you to all the staff at the show room.
Posted 1 year ago
I was looking for a set of radiator cowls to match the colour of a blue street triple. Unfortunately this is the only colour NOT supplied by Triumph. So i made a call to Jack Lilley Romford,. After explaining my request to Mitch, i was met with a resolute "YES we can do this for you, no problem" The service was knowledgeable, professional, and friendly. I would Definitely deal with them again.
Posted 1 year ago
Excellent service
Posted 2 years ago
Jack Lilley Romford is rated 4.00 based on 4 reviews