Jack Lilley Romford Reviews

Name: Jack Lilley Romford
Rating: 4.00

4.0 Rating 4 Reviews

75 %

of reviewers recommend Jack Lilley Romford

Company Reviews

Questions

Metrics

4.0

Based on 4 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

Visit Website

Write Your review

Tell us how Jack Lilley Romford made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I suspect that the sales department get plenty of good reviews but I would not recommend their service department, I have used them twice now and would never go back due to their poor service. They had my bike for 5 weeks and still did not fix the issue, tbh that was not really the problem as I can understand how tricky it is to diagnose issues although you would expect a main dealer to know their product! the biggest issue I had was the lack of info, contradicting information I received about the bike and that it was worked on for 3 hours during the 5 weeks it was there, I was also never called back when leaving messages with colleagues for a call back, when the phone was not answered the voicemail was full, the website contact form was never responded too and lastly I had to pay £250 for the bike to come back with the issue (non starting) still there as the "next step" was to pay £1000 for a major service that still "may not fix the problem". Would you pay £1000 on top of the £250 already paid with no guarantee the issue would be fixed?????? Never going back and will probably not buy a triumph again as I have no confidence they will be able to look after it in the future!”

Helpful Report

Posted 6 years ago

Jack Lilley Romford is rated 4.0 based on 4 reviews