Jacks Garden Store Reviews

Name: Jacks Garden Store
Address: 3 Tannery HouseTannery Lane, Send
Rating: 4.87

4.9 Rating 659 Reviews

97 %

of reviewers recommend Jacks Garden Store

Company Reviews

Questions

Metrics

4.9

Based on 659 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0117 360 0505

Email:

customerservices@jacksgardenstore.com

Location:

3 Tannery HouseTannery Lane
Send
GU23 7EF

Write Your review

Tell us how Jacks Garden Store made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jacks Garden Store 5 star review on 18th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were attracted by a good, clear website with competitive prices. Delivery was very prompt, and the goods were exactly as described. We weren't able to test their problem resolution as there were no problems! We shall use Jack's again.”

Helpful Report

Posted 10 years ago

“I am pleased with the Artemis arbour which I erected on my own although I am waiting on my son to help me with the roof because I think that might be just a step too far at my age of 69. I must however point out that the pilot holes through the posts to fix the back panel with the 120mm screws had not been drilled which made the very first part of the construction more difficult than it should have been. It was a fiddly task to drill holes to coincide with the fairly thin straps on the back panel and for anybody with no real diy skills would be a nightmare. I also used my own 2 1/2 inch screws to fix the trellis panel rather than the 2 inchscrews supplied. I also put two screws through the side panels on each panel into the timber on the seat which I felt was a more belt and braces fixing and also added I felt to the stability of the structure. I have also already coated the arbour with Ducks Back to match the colour on the fences around my garden. The delivery driver had a good friendly attitude and with the help of his special pallet barrow put the delivery where I wanted it without me asking although I said if he left it at the front of my house I would have been happy with that. I have already sat on the arbour with a cuppa the other morning enjoying a blink of warm sun. Thank you. Jim Jackson”

Helpful Report

Posted 10 years ago

“We bought a playhouse for our son. Good quality & price. Staff a delight to deal with & so very helpful. Delivery was quick & professional. Thank you.”

Helpful Report

Posted 10 years ago

“a good friendly service the item was delivered on time i havent assembled the storage box yet but the product looks undamaged and was well packed”

Helpful Report

Posted 10 years ago

“Nice product, exactly as described, well packaged and promptly delivered. Great service.”

Helpful Report

Posted 10 years ago

“The item we ordered was of excellent quality and very quick customer service when there was a bolt missing from the pack. Thank you.”

Helpful Report

Posted 10 years ago

“As described & delivered next day. A1 service”

Helpful Report

Posted 10 years ago

“Excellent service and fast delivery.”

Helpful Report

Posted 10 years ago

“Service: brilliant! The owner was incredibly helpful...despite an estimated delivery within 30 days from the supplier, they were able to get our shed to us within a week so that our builders were able to build it for us. We also received a hamdwritten letter wishing us well with our shed! Product: good. We love our shed. It seems to be of a very high quality and looks amazing in our garden - it'll be even better when I've got round to painting it. However, there's no way we could have built it ourselves so we had to pay a reasonably high amount to get two builders to do it for us as well as laying a basic foundation for it. Still, I prefer it to any other I've seen! Thank you Jack's Shed!”

Helpful Report

Posted 10 years ago

“Very fast and reliable delivery. Very helpful and nice little touches in follow-up with fridge magnet and thank you letter being sent out. Have used twice for several wooden planters and would use again and recommend to others.”

Helpful Report

Posted 10 years ago

“ordered Wednesday night delivered Saturday morning! Boom! that's what I call great service, will use again”

Helpful Report

Posted 10 years ago

“Great service. And a nice touch with the complentry she'd magnet.”

Helpful Report

Posted 10 years ago

“A wonderful shopping experience. Such a change from other websites. I loved the fridge magnet which was sent as a thank you for shopping with Jack's Garden Store. Some missing bits were also delivered next day. A great service.”

Helpful Report

Posted 10 years ago

“Thanks for email jo nice to know your company cares. the koi are happy as pigs in xxxx Merry xmas & a happy new year thanks. Frank Lowe.”

Helpful Report

Posted 10 years ago

“Good service, kept us informed, delivery as expected - great, thank you!”

Helpful Report

Posted 10 years ago

“Great product. Amazing customer service to rectify courier problems. Thank you. Great to deal with such friendly people.”

Helpful Report

Posted 10 years ago

“I bought 3 sheds from Jack's Garden Store. They responded quickly, updated me on delivery and delivered qucikly and in-line with what they had promised. Very good and at a good price”

Helpful Report

Posted 10 years ago

“Great Quick service and great Log Store. Highly reccommend”

Helpful Report

Posted 10 years ago

Hi Patricia. Many thanks for your super review. It's always great to hear when our customers are happy with both our service and our products. I have no doubt you will be getting a lot of use out of your log store over the coming months! Thank you again for your order and if I can help with anything further please do get in touch. Kind regards Jo

Posted 10 years ago

“Good communications and a quick delivery +++++”

Helpful Report

Posted 10 years ago

“First time Ihave ever purchased any goods from this supplier, the service was excellent. delivery time excellent delivered within time stated. spoke to joanna on the phone she was brilliant . goods were spot on just as described, will certainly reccomend and will definitly use again, thanks frank l”

Helpful Report

Posted 10 years ago

Hello Mr Lowe. Many thanks for your lovely review - how nice to have such positive things said about us. And me! Thank you. I'm so glad you got things sorted with the pond before you went away and I have no doubt you have a lot of happy koi fish swimming around now :-) Thank you again for your order and if you need any help with anything in the future please do get in touch. Kind regards Jo

Posted 10 years ago

Jacks Garden Store is rated 4.9 based on 659 reviews