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Jardine Motors Group Reviews

1.8 Rating 34 Reviews
21 %
of reviewers recommend Jardine Motors Group
1.8
Based on 34 reviews
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Jardine Motors Group 5 star review on 11th June 2024
FD
Jardine Motors Group 1 star review on 24th November 2023
Anonymous
Jardine Motors Group 1 star review on 24th November 2023
Anonymous
Jardine Motors Group 1 star review on 25th December 2022
Eric Lloyd
Jardine Motors Group 1 star review on 25th December 2022
Eric Lloyd
Jardine Motors Group 1 star review on 25th December 2022
Eric Lloyd
Jardine Motors Group 1 star review on 25th December 2022
Eric Lloyd
4
Anonymous
Anonymous  // 01/01/2019
HISTORY OF CLOCKED MILEAGE MERCEDES BENZ SOLD BY JARDINE MOTORS I am writing my experience with Jardine Motors and Mercedes-Benz, who sold me second hand approved used car with a clocked mileage, in order to warn potential Mercedes-Benz/Jardine Motors customers or already purchased a Mercedes Benz car. My bad experience begun with several things which came to my attention related mileage as I am a Systems Engineer who has been working for automotive industry more than 20 years. I suspected actual mileage could be more than what instrument cluster shows. I have ordered a Mercedes-Benz diagnostic/reading tool to verify mileage from Germany. If we need to explain with simply words how a vehicle system works for mileage, in today’s modern vehicles there are a number of electronic control units (ECUs) which communicate to each other over a network (CAN, LIN, Flex-Ray, Ethernet, etc…). More than one ECU hold vehicle mileage, not only instrument cluster. None of those modules can accumulate mileage higher than instrument cluster. Mileage information they hold, should be lower or at least the same and never higher. In case instrument cluster is replaced on the car, new instrument cluster reads vehicle mileage from ECU which has backup. There are still other ECUs holding mileage however not backup of instrument cluster. Having said that, people or trades whom want to cheat their customers, and try to sell vehicle as if vehicle has lower mileage basically tempering mileage on instrument cluster and its backup ECU and if possible other ECUs as well. Since a regular customer would never know this level of knowledge and believe what they see on instrument cluster, even people whom want to check, would not reach other ECUs to verify mileage. Unfortunately, current laws and rules are not enough determent for those who has a bad character and ready for fraud. Using the tool, I have read ECU’s and 2 of the ECUs hold bigger than instrument cluster which is potential clocked mileage. Instrument cluster shows on that day 21,673mls (I purchased at 20,050mls), ECU SAM-R holds 41,958mls, COMMAND ECU holds 489,821mls. Bottom line, mileage has been tempered one or even may be more than one time. What happens as of this point is really interesting: - September 2021, Vehicle Purchased from Jardine Motors at mileage 20,050mls - November 2021, I suspected mileage and purchased reading tool - December 2021, Tool arrived and mileage read, realised clocked - 10th December 2021, Sent e-mail to Jardine Motors - 12th December 2021, sent e-mail to Mercedes Benz Customer Service - 13th December 2021, received a phone from MB Customer and e-mail from Jardine Motors: I had asked a mileage reading at Jardine Motors with my presence with the car to be a witness for readings and agreed for 20th December 16:30 - 17th December 2021, received a phone call from Jardine Motors asking if I can come earlier and I agreed come where possible - 20th December 2021, received a phone call from Mercedes Benz customer service which I could not understand reason of this courtesy call and person who speaks over the phone annoyed me. Basically, he was saying that if I am not happy I can make a complain to Ombustman and they can interfere with dealer. Well this means Mercedes Benz has no manner and as long as Dealers sell and make money, rest of it does not matter for Mercedes Benz. He has also mentioned an independent authority to read mileage. I said that’s fine, who would be this authority? There was no answer… He also mentioned that Jardine Motors may purchase car back. No details and official communication… - 20th December 2021, arrived to Jardine Motors at 15:05, explained reception and someone come to meet me from office. He asked the keys to get the car into workshop without me and I said this was not agreement. I would like to see readings as this car is subject to fraud. He replied it is not possible since insurance not covers. I said, you knew I am coming and asked to be a witness and no one told me that it is not possible. Obviously, I did not allow them without me since it is very easy to override mileage with Mercedes Benz tools. I have been also advised I should communicate with them with my lawyer. Questions: - Why Jardine Motors does not me to witness to mileage reading if they are sure mileage not clocked? - Why Mercedes Benz does not step in? Does this mean that Mercedes Benz is happy as long as dealers sell whatever their manner is? - If intention is purchasing back my car, where is official communication - Service represent was very rude at Jardine Motors and told me I need to come with my lawyer. If your intention is to reject me why you did book to read mileage. - Jardine Motors rejected me to join making up insurance story. Was your intention to reflash the ECUs to adjust mileage out of my control? - Why Jardine Motors does not accept independent authority to read mileage? - Finally, Jardine Motors I am just a customer who is not happy being sold a clocked car, what is reason you are aggressive against me? Is this your customer approach? Bottom line, I hated I did this purchase and found myself inside a fraud and my mistake was trusting Jardine Motors as they are authorised dealer and behind it there is Mercedes Benz itself. This is a very good example of experience both Mercedes Benz and Jardine Motors are not trustworthy … My mistake is that not being a regular user and figured out what they did… +1 experience on top of my 20 years automotive experience…. I would highly suggest for those who would purchase a second-hand Mercedes Benz from any dealer or especially Jardine Motors, ask help from a professional to verify mileage on the vehicle before making such an expensive purchase in order to protect yourself! Follow me, I will publish information on a separate web page how whole case is going as only option taking this fraud to the court. I trust courts to stop these little giants who are easily involving with this fraud to make money!
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Posted 3 years ago
Enquired on car nearly 2 weeks before I had to chase, I then drove 100+ miles to finally see the car & put down a deposit on an A5, however, felt pressurised in giving up the sale being told they could get more money with another customer the next day, so I let the car go as it was all about month end targets. Stunned by the narrative of Audi Erdington and also by the constant untruths I encountered with them. Along with another 2+ weeks to obtain a refund of my deposit being given so many stories for the extended delay. When I asked to speak to the dealer principle Hayley Keatinge to raise my concerns, just no response at all. The receptionist did care but informed me she was told to give me excuses as to why no one would talk or update me on the issues raised. Clearly if I had a quintessential English name, I probably would have had a response immediately ! Anyhow, be wary of the narrative of this dealership, however, the actual sales person was nice enough. They could learn so much from Lexus, let's hope Audi poach Lexus head of training and learn ! Funny yet, I enquired about other cars at Audi dealerships by chance run by the Jardine group and again some real questionable poor service including talking down to a customer, clearly these must be within the guiding business principles and values of the Jardine group. Oh dear
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Posted 3 years ago
DO NOT trust this outfit Do not trust this outfit. Placed an order for a nearly new Defender from group stock. Having searched for a Defender 110, diesel, HSE or First Edition I received 13 results. Made a selection, ordered and paid the initial deposit online. Two days later the dealer informs me that the vehicle was already sold, a website error to blame apparently. I completed a second search, printed the remaining 12 vehicles from the search results and visited Milton Keynes dealer. 8 of the remaining 12 vehicles for sale on the website were already sold and shouldn't have been advertised. Being flexible we selected one of the remaining 4 vehicles at an increased cost. Now they can't deliver that vehicle within the seven days stated on the website. £10,000 paid in deposits and no sign of the vehicle. 1 Week delivery claimed on the website - still they cannot confirm a delivery date. Now I have to rearrange my insurance again because of their failure to live up to website advertising. I will have to do that yet again when they finally decide when I can have the vehicle they promised in 1 week. DO NOT ORDER FROM THE WEBSITE. 70% of available stock from my search results was not theirs to sell. They know this having been told last week – but still vehicles they do not own are for sale on the website, including the one I’ve purchased! (This web site has now been amended in places) Is it not illegal to offer for sale goods you have no hope of delivering? Taking deposits under false pretence? Fare to say that I’m totally disgusted with mis selling to gain a customer deposit. IF IT’S NOT FOR SALE DON’T ADVERTISE IT! IF YOU CAN’T DELIVER WITHIN THE TIME YOU STATE DON’T ADVERTISE IT AS SUCH. DON’T TAKE DEPOSITS FOR PRODUCT YOU HAVE NO WAY OF DELIVERING. BE HONEST IF YOU WANT YOUR CUSTOMERS TRUST.
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Posted 4 years ago
awful customer service at Jardine motors Erdington dealer. After many phone calls and emails still awaiting for a simple invoice which they have to provide by law. I have been asked first to email my request by email because they could not deal with this over the phone. When I chased the matter I was asked by their customer service Karen (who was very unprofessional and rude) to send a proof of Id which I did. After a week they told me this has to be dealt with through a secured link which took them 1 week to email this over after several phone chase up. After sending my request through the link I was asked for my address and the car's chassis number which was not easy to find out, but i managed. after this, they requested further security question about my car's finance and I replied, and now they responded that they are satisfied with the provided information, however, they are looking into this matter and will come back to me at the later stage..this has already been 3 weeks and nothing so far. absolutely a joke
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Posted 4 years ago
Top notch service, nice people too.
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Posted 4 years ago
Shocking service. They won't give you a direct number to speak to the dealer. When you call you get through to a central number with junior staff working from home who are only allowed to try to connect you 3 times per 24 hours! I didn't get an update on my vehicle for 2 days as I just couldn't get through and wasted hours on the phone trying to do so. Their Aftersales Manager Gary Jones has absolutely no idea how to look after what should be valued customers. I will never set foot in this dealer again and will never buy another Range Rover. Avoid this place at all costs.
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Posted 4 years ago
Shocking service. They won't give you a direct number to speak to the dealer. When you call you get through to a central number with junior staff working from home who are only allowed to try to connect you 3 times per 24 hours! I didn't get an update on my vehicle for 2 days as I just couldn't get through and wasted hours on the phone trying to do so. Their Aftersales Manager Gary Jones has absolutely no idea how to look after what should be valued customers. I will never set foot in this dealer again and will never buy another Range Rover. Avoid this place at all costs.
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Posted 4 years ago
I called AM today to book my car in for a service. No one called back so called back PM. That was 2 hours ago! The car is a lease vehicle and requires an MOT. To do this work on line they charge £650+ & £85 for the MOT and would have the cheek to charge £50 to collect from my house! Of course they know its a lease vehicle so think I don't care. Same thing happened last time I booked. Shambles!!
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Posted 5 years ago
Make Sure You Check All Your Paperwork On Sunday I visited Jardine Motors in Stanway, Colchester interested on a Mercedes GLE. I had a test drive, loved the car so a deal was to be done. We went back and forward a bit with the price of my part exchange, an agreement was made that the difference we needed to make the deal would come off the forecourt price of the car. Some more dealings were done and we signed on the bottom line and left a £1000 deposit. Happy Days. When I got home I checked the paperwork, money had been added to the forecourt price! They had included a chargeable extra that I had voiced I didn't need before the deal was done. Increased the value before reducing it. My husband went back down the next day for an explanation and another deal was offered but really, I knew the score and no matter how many deals are to had now, the whole 'car dealership' trust was gone. I loved that car but feel Mercedes will never look after me. Such a shame, car dealers as a whole have such a bad name, this is the reason. You shouldn't have to be checking all the paperwork and figures for bad dealings.
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Posted 5 years ago
Terrible service, once they have your money they are no longer interested in the problems caused by their poor organisation. Really just a load of Essex Chavs pretending to be professional sales executives, but only interested in selling GAP insurance
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Posted 6 years ago
dont go there, bunch of total idiots, trying to be professionals.......con artists to the extreme, dont care about you as a customer, just trying to sell you GAP and paint and alloy wheel insurance which make the sales person virtually nothing............not a happy place to go
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Posted 6 years ago
Very poor after sales service. Damaged my car and were disrespectful to me as a costumer. Can’t recommend at all!
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Posted 6 years ago
Very bad customer service, months after buying a car with faults they still haven't fixed them!
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Posted 6 years ago
Excellent communication, friendly service and speedy delivery
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Posted 8 years ago
Jardine Motors Group is rated 1.8 based on 34 reviews