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Jardine Motors Group Reviews

1.8 Rating 34 Reviews
21 %
of reviewers recommend Jardine Motors Group
1.8
Based on 34 reviews
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Jardine Motors Group 5 star review on 11th June 2024
FD
Jardine Motors Group 1 star review on 24th November 2023
Anonymous
Jardine Motors Group 1 star review on 24th November 2023
Anonymous
Jardine Motors Group 1 star review on 25th December 2022
Eric Lloyd
Jardine Motors Group 1 star review on 25th December 2022
Eric Lloyd
Jardine Motors Group 1 star review on 25th December 2022
Eric Lloyd
Jardine Motors Group 1 star review on 25th December 2022
Eric Lloyd
4
Anonymous
Anonymous  // 01/01/2019
I learned a valuable lesson about researching a company before using their services. Thankfully, BITCLAIM .NET., took my complaint seriously, acted quickly, and helped me recover my funds. Their prompt response was a huge relief and showed that they prioritize customer satisfaction.
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Posted 1 month ago
Every warranty company I call wast loads of my valuable time I try and not deal with them on this occasion a very good customer asked my try so I did was very surprised and pleased, no messing about and the full amount paid This is the only warranty company I would recommend Graham Elite Porsche
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Posted 3 months ago
They lie to you and deceive you with misrepresentations but once they have your money - good luck to you. A nasty business that doesn't deserve to have anything but a bad reputation.
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Posted 11 months ago
What can I say.... WOW!!! I was completely new to this scheme and didn't know anything about it. For past 10 years I've struggled immensely and felt insecure without a vehicle for my medical and life essentials. I contacted Jardine Audi Bolton via Motability website. I got speaking to an ANGEL namely MARCUS. Marcus over the initial telephone answered all my questions and concerns. But not just like all the other salesman oh just come in NOW and I'll sort it etc pushy greedy... NO NO NO he was genuine guy really caring for my time and above all my health. I lived couple of miles from there dealership and guess what I was ordering a Taxi.. but NO Marcus refused that and dropped everything and within literally 5 minutes outside my home address. He came out of he's car comforted me opened the door sat me in and we drove to the dealership. Straight away made me feel like a King, hot drink food etc. He then sat with me checked my documents then took my criteria for my comfort and built online the car of my dreams. He then explained all the features showed me a physical car, whilst also doing all the hardwork paperwork chasing line managers for approval. He also got everything approved and arranged for delivery straight away. I was honestly was overwhelmed and thought I'm gonna wake up any second and it's all a dream but NO HE ABSOLUTELY was MESMERISING ANGEL... not only Marcus but he's line Manageress DEBRA. She gave me a massive warm smile again comforted me spoke with me respecting myself and assured me we have you no matter what. Honestly guys I really hope you are reading this.. and if you are and in the market for an Audi. Then head over to Jardine Audi Bolton and just ask for MARCUS. WHAT A GUY. WELL DONE MARCUS YOUR THE TRUE KING IN THIS STORY
Jardine Motors Group 5 star review on 11th June 2024
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Posted 1 year ago
AVOID AT ALL COST- WASTED OUR WHOLE DAY. Took a day off work to get car serviced and brake work. Gave car at 09:15. Waited till 16:45. No call nothing. Phoned at 16:42, rang and rang but no answer. Drove to he retailer to find out what was happening. NOTHING HAD BEEN DONE. They Said the brake part had not arrived so didn't bother doing the service either. WE JUST TOOK OUR CAR BACK AND WILL GO SOMEWHERE ELSE. If we could give a lower rating, then it will probably be minus 10 for service. Total shoddy service. WE SHOULD HAVE READ THEIR REVIEWS BEFORE BOOKING
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Posted 1 year ago
Purchased a Mercedes GLA from Jardines Chelmsford, delivered with no fuel, no spare key and an extra unaccountable 500 miles, a week later no resolution so it’s going back.
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Posted 1 year ago
COMPLAINT AGAINST JARDINE MOTORS specifically relating to Adam McCullagh, Head of Business and James Wallis, General Sales Manager. On April 28th 2023 I purchased a Jaguar F Pace p400e from JARDINE Motors Wolverhampton. I paid £53,000 for the vehicle which was 18 months old with 8,000 recorded miles. The new list price of the vehicle was £63,000 representing a depreciation sum of £10,000 or £555 per month. On October 19th 2023, the vehicle broke down with 12,500 miles on the clock. JLR roadside assistance were unable to repair the fault and it was recovered to my local dealership, Inchcape Preston. Disturbed by such a major failure I contacted JARDINE Wolverhampton on October 20th declaring my intention to reject the vehicle in accordance with the Consumer Rights Act. The person I spoke to, questioned my right to do so claiming, that I could only return the vehicle within 31 days of purchase. When I educated him on the Consumer Rights Act, suggested, again incorrectly, that my complaint was outside the six-month rejection window. He then refuted my right to reject stating, incorrectly, that I should have ensured the vehicle was returned to JARDINE Wolverhampton for repair. He further stated that it would be my responsibility to have the vehicle transported from Inchcape Preston to JARDINE Wolverhampton, AT MY OWN EXPENSE. Disappointed by this response I requested a valuation of the vehicle in consideration of a part exchange transaction. They valued the vehicle at £37,000. This represented a further depreciation sum of £16,000 over five months. They claimed that the loss of £3200 per month reflected normal market levels. Not prepared to accept this proposition I agreed a part exchange deal with another JLR dealership, Barrett’s of Canterbury valuing the vehicle at £42,000. Although still disappointed, I was so desperate to revert from the unreliable hybrid technology back to diesel, I accepted the offer. I was unable to complete the transaction because JARDINE Wolverhampton could not give me any indication of the timescale for repair. Over the following four weeks, with no communication from JARDINE Wolverhampton, I engaged with Inchcape Preston who advised me that they, in association with the JLR technical team had been unable to diagnose the fault. I subsequently contacted James Wallis, General Sales Manager of JARDINE Wolverhampton advising him of my intention to submit the issue to the MOTOR OMBUDSMAN. I made a further offer to exchange my vehicle for a diesel model from their stock with a similar retail value but the offer was neither accepted nor even acknowledged. It was simply ignored, as were two further written offers. In November 2023, Inchcape Preston advised that a series of faults had been identified by their diagnostic process but could not definitively identify the core fault. In December 2023, Inchcape advised me that the vehicle would require a new gearbox but could not explain what caused the original gearbox to fail. Inchcape advised that there were no replacement gearboxes available, and could not give any timescale as they were on back order. I relayed this information to James Wallis, again requesting an exchange with a similar value diesel model but the request was, once again, ignored rather than declined. At this point, in accordance with the JARDINE Motors complaints procedure, I emailed Adam McCullagh, Head of Business at Wolverhampton. Five working days later, having received no response from Adam McCullagh, Head of Business, I telephoned him. His PA could not put me through but promised to have him call me back. Adam McCullagh never returned my call. On January 7th 2024, I received an E mail from James Wallis, General Sales Manager advising me that the gearbox had now arrived in Preston and he would be looking for an early resolution to the issue. I contacted Inchcape Preston who informed me that the gearbox and associated parts had NOT arrived but were expected within the next few days. They could not give me an accurate timescale for repair and return but suggested that it would not be until at least mid-February. At this point, I submitted a sales enquiry to JARDINE Wolverhampton regarding a possible part exchange for a specific vehicle from their stock. James Wallis e mailed me with a commitment to review and discuss this with me on Thursday January 11th. As of today, Sunday January 13th, I have had no further communication from either James Wallis or Adam Mcullagh relating to either the exchange proposal or update on the return of my vehicle. Over the past fifteen years with five different models, have been a passionate supporter of Jaguar but my experience with JARDINE Motors and those specific individuals have now caused me to question any future engagement with the brand.
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Posted 1 year ago
I took my Jaguare in for items , but they tried to RIP me of , I was given reports that condemed my car as unfit to drive after Driving over from Spain , Thy said I had warter leaks, aver badly worn timing chain , that was in need of emediate replacement , I asked them to upgraid the sat nave , Thy wanted to remove the dash , and replace a modual then re test , When all it needed was the CHIP in the centre arme rest removed and put in a computor the replace , ( the same as ones phone chip) and thy did not know this ? I asked for them to check the tyers as the front left was deflating , no faults reported , after leaving the garage and taking the car to anthoer garage thy found a nil in the tyre and no faults with the engine , I drove the car back to Spain , and completed the return trip of over 2, Kilom , with the car giving me a lovely drive, had the car checked hear in Spain again NO problems , If I had the recomended work done it whill jhave cost me over 3,000 pounds , of work that was not needed, Thy are money grabing Garage , and unprofeshonal, I feel sorry for othe People that use them , and trust them , Thy are TOTAL CON, ARTISTS. (Exspantion tank leaking in there report) Picture of water resadue , and that is the level in picture as I drove from Spain and Returnd with out adding any warter, resadue was previous toping up that I did not wipe off. I had a pressure test on the item all ok.
Jardine Motors Group 1 star review on 24th November 2023 Jardine Motors Group 1 star review on 24th November 2023
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Posted 1 year ago
Jardine Jaguar Milton Keynes I PACE Review Jaguar Milton Keynes- avoid this garage at all costs. This dealership is a bunch of con artist that has absolutely no idea of how to run a business or treat customers with any kind of professionalism. I had the misfortune of buying a car. The car I was trading in had a private No.plate so I had to give them a £500 deposit until they received the new logbook. The salesman assured me it would be refund it the day they received it, this didn’t happen & after countless phone calls and emails and speaking to the “used-car manager” it was still a long drawn out process that took weeks. The other problem with wasn’t noticed until I got the car home was one of the tires was right down to the legal limit with the tread peeling away, SO MUCH FOR JAGUARS MULTIPOINT CHECKS BEFORE SELLING A CAR. After speaking to the salesman “his management team” approved for the work carried out at their cost. Weeks later and many calls & emails later the manager finally told me he had approved it and I would be paid by the end of the day which never happened. After going to the dealership the used car manager was initially no help but say that the refund could not be done that day because payments are sent from India, after refusing to leave until it was resolved I got it in writing that payment would the next day, I informed him that if this didn’t happen I would make a complaint to there head office and issue them with a CCJ, by the time I got home the money was in my acccount. After writing this review on trustpilot I got the standard email reply from their customer service asking me to send them my contact details so they could discuss the bad service I received, they have never bothered getting in touch. It’s no wonder they dealerships treat customer so badly when head office clearly don’t give a **** about their customers. STAY AWAY FROM THIS BUNCH OF COWBOYS AT JARDINE MOTORS.
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Posted 1 year ago
Purchased a used Porsche Macan from MK dealership. The salesman Anthony Lack was so good! Helpful, enthusiastic without being pushy. Because I lived 80 miles away it was difficult to get back to collect the car by month end so Anthony drove the car to my home on what was obviously a busy end of month day. Great customer service and highly recommended by me
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Posted 2 years ago
Disgraceful attitude from the staff at Milton Keynes BMW. The management were not receptive to comments from the public about the disgraceful parking and any solutin to resolve the issue. The technicians attitude fell well below the par expected of a professional, as is the managers guidance,the you tube video from DJ Audits is a truthful example of the companies behaviour. A poor representative for the BMW Brand!!
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Posted 2 years ago
Collected our new Q5 today! What an excellent experience from making the order to collection! Couldn’t have been more helpful, professional and very informative! David Tierney went to great detail on showing us how our new car worked. Highly recommended this car dealers. Thank you Nicole & Nick Johnson
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Posted 2 years ago
Trustpilot reviews Trustpilot Thanks for your review! You reviewed Jardine Motors Group Add photo Eric Lloyd 0 reviews GB Rated 1 out of 5 stars I delivered my 2020 Velvet purple RS7… I delivered my 2020 Velvet purple RS7 to Jardine Motors, Liverpool Audi for "updates" 8.30am Monday 19th of December. I own my own tuning company & have owned the car 9mths, the car is regularly cleaned & mainted by myself. I arrived at Audi Liverpool a 5.30 approximately on the 20th of December to collect my car. The keys where left on a table, I had to find my own car in the carpark in the dark, parked in a manner that would make the passenger side unoticable. I got in my car drove home & parked it on my drive behind an electric gate, upon returning to the car the following morning in noticed heavy deep scratching along the passenger front door & swage line, I immediately phoned Audi for them to start denying all knowledge of it. I paid in excess of £100,000.00 for this car & it is my pride and joy obviously regularly cleaned by myself, so I know there was NO DAMAGE on the car, they didn't do a delivery inspection & give me a form to sign. On collection there was nobody willing to go out to the vehicle with me, again no Inspection was done, I took the car back to Audi, again denying all knowledge of it & the fault it initially went in for also came back. I have now asked for date & time stamped movement of my vehicle whilst on the premises, this is allegedly in the process of being reviewed. For me personally I would AVOID AT ALL COST! Date of experience: 19 December 2022
Jardine Motors Group 1 star review on 25th December 2022 Jardine Motors Group 1 star review on 25th December 2022 Jardine Motors Group 1 star review on 25th December 2022 Jardine Motors Group 1 star review on 25th December 2022 Jardine Motors Group 1 star review on 25th December 2022 Jardine Motors Group 1 star review on 25th December 2022 Jardine Motors Group 1 star review on 25th December 2022
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Posted 2 years ago
I dealt with Craig Allan when buying a car at Milton Keynes, the most professional car sales man I have ever come across. Excellent customer service. Thank you
Jardine Motors Group 5 star review on 18th October 2022
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Posted 2 years ago
Purchased a range rover from Jardine in Wolverhampton in good faith had it delivered down to Tonbridge Jardine as we live on the south coast, drove it away and noticed a noise , came back the following day on the way up noticed the drive side window controls were all loose and could be lifted out, the noise was identified as the diff. Tonbridge told us this would be done under warranty, we went on holiday for 10 days on our return was told Wolverhampton Head of business Adam McCullagh would not authorise the works ? paid out over £60k for a vehicle that they don't want to pay for the repairs, no sign of resolution as yet. wish i had read there reviews ! would never buy for this lot again
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Posted 2 years ago
Be very careful purshashed a car from Wolverhampton after 3 weeks many problems suspension gearbox and management light could not get in for repair straight away got it in to say pressure problem bring back in June when we have a loan car for you joke BE WARNED
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Posted 3 years ago
They have the worst mechanics in the country. They couldn’t find what causes the vibration in the steering wheel and made me to replace the brake disks and pads, rear callipers than the front left wheel. I paid around 3200£ and vibration was still there. I took my car to a independent Jaguar specialist that finds the issue in 5 min . (Banana bushes)!Those at Jaguar Slough are not mechanics and the people at the reception are nice to customers only if they buy a car . Very bad experience 😡😡😡😡😡😡
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Posted 3 years ago
Made an inquiry told would phone back, didn't until I sent email then magically phoned!! Offered £1300 less than inchape and over a £1000 less than we buy any car very disappointed with the service would not recommend.
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Posted 3 years ago
I have had several Range Rovers and dealt with many dealership here in the West Midlands and I have to say Lancaster aka Jardine Motors are the worse car dealership I have ever encountered. The Service Department and customer service is one of the most consistent I have ever encountered in that it is ‘consistently bad’. Had a telephone conversation with the Tyburn Road, Birmingham branch, the service manager Mark Lakin about 18 months ago and he said ‘I am the new service manager, any problems you can always talk with me’ Absolute, rubbish, you telephone them ask to speak with him and he’s never available. You leave a message for him never get a return call or rarely as to be truthful he did return a call one time from memory. This dealership are rubbish from the top to bottom. Customer service have a ‘No can do attitude’. Even though they are literally on my doorstep I will never use this dealership again. I’d rather use the Solihull dealership and drive 30 miles round trip than put up with Jardine Motors
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Posted 3 years ago
I picked up my car today at 21.12.21, after gearbox oil service. I paid everything for service, and get a key back. Arrived at my car, unlocked the car to get in, but door doesn't work, i can't open the from outside. How this car been serviced if i can't get in??
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Posted 3 years ago
Jardine Motors Group is rated 1.8 based on 34 reviews