“Ordered twice from this company both times deliveries had to be chased up . On the second order I have sent email and 2 private messages which have been ignored and I also politely replied to a post he had put up on Facebook asking him to get in touch about my order for it to just be deleted so now I'm pursuing a refund through PayPal so I'd avoid buying from him unless you want to spend a lot of time chasing your order”
“Ordered 19 WORKING days ago now. Contacted them at the 2 week mark just to ask. Finally replied and was told ‘andy it states 10 working days on website’ to which I replied with an annotated calendar showing it had been 14 working days. Got no reply. Have now raised dispute with PayPal for a refund after politely asking if they have even posted my items. No reply of course. Fingers crossed I get my refund because quite frankly, it’s not good enough to take money and then ignore customers to this degree. I don’t even want the items now. I sold and posted something second class and it took 2 days to go 300 miles. There is no excuse this company can give that justifies this delay.”
“Ordered Wowos product and never ever received it. Thankfully, paid for item via PayPal and have just received a refund from them and am at a loss either why this guy trades at all nd why PayPal extend him the courtesy of using their platform!?”
“Made the mistake of ordering before reading the reviews. They did reply to one email stating my order was on its way....which it clearly wasn't. This is a dodgy company. As such I have contacted Caerphilly trading standards to inform them.”
“Emails ignored, Facebook posts deleted. Never order from this place you won’t get the product and will only get your money back claiming via PayPal or your bank!”
“Over 5 weeks and still no item avoid avoid avoid brutal I’m so angry that they get away with this stealing money from people online and refuse to answer emails jokers”
“Ordered around 2 weeks ago, still haven't received my items. Sent various emails to get no reply and no contact number to call them, customer service is non existent.
Avoid buying online off they guys, theres alot of reviews saying they haven't received they're orders.”
“Where do I start????
I have been a loyal customer with Jayswax for well over 2 years now and have probably spent in the excess of over £400 within that time.
Last time I ordered car cleaning products the delivery time was about a week.
On 2nd March I placed another order which still hasn't arrived.
I have chased the issue with an answer last Monday stating that the waxes was made to order which wasn't stated on there website.
I asked for my money back through a message on Facebook which wasn't replied too.
I am now claiming my money back through my bank and now going to be using another company which look after their customers.
Poor customer service which state on the top of there website saying delivery 3 working days.”
“I never received my items. It would appear this company has gone down the route of taking people’s money and not sending there items.
Don’t use this company your items will not arrive”
“never received goods. scam!!!!!!!!!!!!! don't buy anything .
they dont answer email and have no nr to call
SCAM!!!!!!
STAY AWAY
lost my £
unbeleivable”
“My friend has been waiting 2 weeks now for an order, he has been messaging them to little/no reply. Been commenting on their facebook page to see if anyone else has experienced this and all they have been doing is deleting the comments so it doesn't make them look bad i suppose, and have now been removed from commenting on posts. The after sales with these people is terrible. Still not receiving any updates of the order. Just be careful if you order with these people and it doesn't come on the specific date it says, be ready to not get any help tracking it down.”
“Almost whole order that was sent was wrong some contact with Jason but then ignored until I set up a case on pay pal! Had I not have paid via PayPal I think I would have lost my money”
“Exactly the same as the other reviewers....money taken immediately, goods never supplied, emails totally ignored. Am going through Credit Card company to make a claimback, and will be reporting to Trading Standards, and possibly to Police, as fraudsters.”
“Should have researched the company first as it’s normal for me to avoid any online seller that doesn’t publish a telephone number.
Mine is identical to the other reviews, placed an order after receiving an inducement to a discounted offer, made payment then........nothing!
No emailed confirmation, no shipping details, no receipt, no tracking info but they definitely took my money!
After a week with no delivery checked my JaysWax account which showed ‘processing’.
Contacted the company the only way possible by email requesting an update but have had no reply to my 3 emails.
Disappointing that organisations like this exist, it’s a sloppy, unprofessional and ultimately fruitless exercise in business.
Really JaysWax should pack up, get a 9 to 5 and stop wasting people’s time.”
“Absolute joke. Ordered products, no communication. Been over 3 weeks and nothing. Email and phone numbers do not work. Eventually mailed me back on ebay. Tried to tell me he had not recieved my order! Scammer avoid!”
“Ordered, never received the products. Zero response to emails. Had to get my money back via PayPal who where not able to get any response from them either!”
“Placed an order nothing received , emailed and contacted on Facebook no response , no contact number to call anywhere . I am going to have to go through pay pal to try and reclaim my money”
