“The product I ordered did not arrive. I had to contact FedEx because Jewlr said it would be on its way after a few business days and it did not occur. FedEx said the package was delayed because it was empty. I contacted Jewlr again and received no apology, an excuse, no offer to refund even the shipping, and a promise of a 10 business day investigation. When I expressed my dissatisfaction and demanded the product AND a full refund, and following a negative BBB review, they gave me a full refund and canceled my entire order, refusing to deliver as expected. An absolute joke of a company and not how you conduct business.”
“FALSE DELIVERY INFORMATION EVEN THO I PAID £9 FOR "EXPRESS" DELIVERY. NO PHONE CONTACT OR EMAIL WHAT SO EVER TO REPLY TO MY MESSAGES. NEEDED MY ITEM BEFORE MOTHERSDAY AND UPON CHECK OUT IT SAID IT WOULD ARRIVE AROUND 12TH MARCH. AND DONT EVEN USE COVID AS AN EXCUSE THEN WHY SAY 12TH MARCH? AND IF OTHER COMPANIES CAN DELIVER BESPOKE ITEMS WITHIN A WEEK THEN HOW COME JEWLR CANT? ABSOULTE STUPID COMPANY. WILL NEVER USE THIS AGAIN. THANKS FOR MAKING THIS MOTHERS DAY A DISASTER....”
