JJsHouse.com Reviews

4.3 Rating 343 Reviews

82 %

of reviewers recommend JJsHouse.com

Company Reviews

Questions

Metrics

4.3

Based on 343 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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I asked for a return label. The attachment will not open. order number 2991602840

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Asked by Tina Murchison (5 days ago)

I want to keep a dress i got for try at home and return one, and I send it with the return label I printed or do I need to get another label because I need to send it back today. thank you very much for your help.

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Asked by Irene (3 weeks ago)

Trying to assure my order went thru. At this time I have not had a confirmation email from them

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Asked by Judith Scott Hunt (3 weeks ago)

Hi, I got an email saying the dress I’m interested in is ready for a try on for $10. I can’t seem to get my payment through. And, get the color I love.

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Asked by Claudia Karnatz (1 month ago)

How may l call JJ House

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Asked by Lela Mcknight (1 month ago)

Do dresses come no later than date stated also how long after ordering do they arrive

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Asked by C lennon (1 month ago)

I received part of my order I received. The jacket I did not receive the pants and shirt

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Asked by Mary holtz (1 month ago)

I want to make sure that I will get my order on time , my daughter is very anxious. Please respond 7112076655

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Asked by Maryam (1 month ago)

I ordered three dresses for try on on 5/10/24. I still haven't received them but my credit card was charged.

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Asked by Michelle M Stanek (2 months ago)

How do I get the wrinkles out of a dress of 100% polyester?

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Asked by Wanda Goree (3 months ago)

I want to cancel my order. I just am used to a different type of service. Namely being able to speak with a person. I would appreciate info to cancel my order. Kind regards, Marcia Lindorfer Olson

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Asked by Marcia J Lindorfer Olson (3 months ago)

You say you delivered my dress on the 15th of March and yet I have no dress. I think this is a terrible company as you do not make it easy for customers to ring you directly and I plan on writing a review on how bad you company is. How dare you state my dress was delivered when it was not order number: 6213910193

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Asked by Mary Jago (4 months ago)

Please cancel and refund dress ordered today.mareehancock@gmail.com

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Asked by Maree (5 months ago)

I di not receive order. how can you help me?

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Asked by Elena Oberes (5 months ago)

Can I visit the shop to try on and buy a mother of the groom out fit Please forward address in Melbourne

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Asked by Patricia (6 months ago)

I am really having a communication problem trying to get my dress ordered, they keep sending me ticket items that I have no idea what to do with. I had to change the measurements and it has been a nightmare ever since. I have confirmed my order, what else can I do?

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Asked by Mary (10 months ago)

How do I track my order

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Asked by Henry Wheeler (1 year ago)

Is there a shop in England that you can visit to try on dresses

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Asked by Eileen dowden (1 year ago)

I tried to place an order, put in my credit card information and kept pressing send order but nothing happens. Is my credit card information now in limbo? How can I contact someone?

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Asked by Maryann Curhbert (1 year ago)

Do you still allow for someone to choice 3 dresses to send to see fit and how it looks for 10.00 or so and then send back to you??

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Asked by Sheree cummings (2 years ago)

I purchased my gown back in the fall,,I am very pleased with the quality but it is very tight in the bust .. my sons wedding is in October 2022,, can I exchange for a bigger size ? Tags are still on the garment ?

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Asked by Terry Marouchoc (2 years ago)

I have read that JJsHouse has a bad size guide. I therefore approached them to ask them if my dress could be custom made since I ordered a UK 12 size (although I am 10 but given the size guide I chose 12) but they wanted to charge me extra for that. Given the bad unbiased reviews I chose not to. I am still waiting for the size 12 dress, so I wonder if someone else had a similar experience ordering a size 12 when you are actually 10. Kind regards,