Name: Jobalots
Address: London Road Industrial Estate, Pembroke Dock, London Road Industrial Estate, Pembroke Dock, Pembroke Dock
Rating: 4.00

“i spend £171 on customer return item ink toner rebort cleaning and lamp when i received those item are used and broken even sigle item are not working its waste of money they even not accepting return the item so make sure before buying those rubbish products”

Helpful Report

Posted 1 year ago

Hi There, Thanks for leaving us feedback. We always remind our customers that all customer return items have no guarantee or warranty also Items are untested and unsorted by Jobalots and may be damaged, coming directly from the source company. You might also consider bidding on our brand-new items. Hope you understand and we hope that this helps you with your future orders. If you have any ideas on how we could make our service even better for you then please let us know at support@jobalots.com.

Posted 1 year ago

“I received 3 pallets of sanitizers Expired, I had to pay to throw them away, very bad experience.”

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Posted 2 years ago

Hi There, Thanks for leaving us feedback. Customer satisfaction is our top priority so we’re sorry to hear about the poor experience you have had with us. Please email us at support@jobalots.com so we can look into this for you. Looking forward to hearing back from you, have a great day.

Posted 2 years ago

“received broken used for 10years item”

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Posted 2 years ago

Hi There, Thanks for leaving us feedback. I have taken a look into this and it shows that the order was a customer return, we include on our listing that if you place the order under customer return there is no guarantee or warranty, you can check our brand-new items as well to avoid this issue. If you have any ideas on how we could make our service even better for you then please let us know at support@jobalots.com.

Posted 2 years ago

“Scam. pictures on auction and value of pallet was far away from this what I recieved. They send me pallet full of garbage with mouse poo”

Helpful Report

Posted 2 years ago

Hi there, Sorry to hear this. I have taken a look into this issue and our dedicated team already responded and explained everything to you and we always remind our customers that since this is a customer return there is no warranty or guarantee. Please be advised that we ship the items as we recevied them. If you can think of any areas we can improve our service then please send us an email at support@jobalots.com.

Posted 2 years ago

“Some of the items were too damaged making reselling for profit really hard”

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Posted 2 years ago

Hi there, Thank you for your feedback. Sorry to hear this. We always indicate on our listing that customer returns have no warranty or guarantee, and some need to be repaired. You can also check our new items on our website. If you have any ideas on how we could improve our service, please let us know at support@jobalots.com.

Posted 2 years ago

“You guys charged me for nothing, I didn’t buy anything from you guys and still money gone from my bank account. And some of items I purchased here is either damaged or missing item. I am not Happy”

Helpful Report

Posted 2 years ago

Hi there, Thank you for leaving us feedback. I have taken a look into this and it shows that one of my colleagues already responded and explained the situation. If you can think of any ways we can improve our service then please send us an email at support@jobalots.com.

Posted 2 years ago

“Very Bad service”

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Posted 2 years ago

Hi there, Thank you for leaving us feedback. I have reviewed your concern and it shows that one of my colleagues responded to your email and sent a refund request form for further investigation. Please fill that up so we can further assist you and once we receive it one of our dedicated team will email you. Looking forward to hearing back from you, have a great day.

Posted 2 years ago

“Ordered 6 items and 4 of them were NOT the items I bought, they were a completely different type. Won’t be buying from here again”

Helpful Report

Posted 2 years ago

Hi There, Thanks for leaving us feedback. Customer satisfaction is our top priority so we’re sorry to hear about the poor experience you have had with us. Please email us at support@jobalots.com so we can look into this for you. Looking forward to hearing back from you, have a great day.

Posted 2 years ago

“You're selling garbage. The items I ordered came broken or didn't come at all !”

Helpful Report

Posted 2 years ago

Hi there, Thank you for leaving us feedback. We do apologise if you feel this was but please be advised that we categorise our items based on their condition since this is a customer return item please expect that some of the items are damaged and have a missing part, I also checked your account in here and it shows that those missing items we already processed a refund. If you have any ideas on how we could make our service even better for you then please let us know at support@jobalots.com.

Posted 2 years ago

“Disgraceful and misleading. Two words that come to mind after using this company for the first and last time. I won an auction and when I went to pay it said shipping would be calculated at checkout. At this point it is important to bring the word trust in. You trust that a company is being transparent and God forbid, honest! When I received the shipping notice the weight of the shipment was 200kg, I thought that seemed high, so I checked the manifest. The actual weight was 23kg. Let's see when it arrives I thought, it must be a mistake. When it did arrive, it was indeed 23kg and even the driver was baffled why this had been shipped on a pallet. So I emailed Jobalots asking this to be looked into as I should be entitled to a partial refund. The response, well I'd get a better one from talking to a wall. It was all my misunderstanding as I'd bought a pallet and pallet shipping was a fixed price. So why, I asked (several times) was shipping to be calculated at checkout when it's a fixed cost? Nothing, well nothing other than excuses and sorry for the misunderstanding. Believe me, there is no misunderstanding. If it is a fixed cost, say so. Do not confuse people by saying shipping will be calculated at checkout. That implies it is going on distance or weight. Oh, to boot they also lied to me about the £60 charged for shipping was the cost they were charged. Well the Courier confirmed to me it was actually £47. Truly pathetic Customer Service. All they had to do was offer me a partial refund on the shipping. I wasn't looking for anything other than what was fair. They will come back with some blah blah but the fact remains shipping was to be calculated at checkout but that figured was already set. Confusing and misleading. Avoid”

Helpful Report

Posted 2 years ago

Hi there, Thank you for leaving feedback. I can see here that one of my colleagues already responded to your query and explained the shipping cost and shipping policy, it was indicated that the shipping cost would be calculated at the checkout because you can combine other items in your order and it was indicated that the pallet cost is £60. For more information about our shipping policy, you can visit https://jobalots.com/policies/shipping-policy. If you could think of any ways to make your experience even better then please send us an email at support@jobalots.com.

Posted 2 years ago

“I haven't recieved the consignment yet and no updates available”

Helpful Report

Posted 2 years ago

Hi There, Thanks for leaving us feedback. Customer satisfaction is our top priority so we’re sorry to hear about the poor experience you have had with us. Please email us at support@jobalots.com so we can look into this for you. Looking forward to hearing back from you, have a great day.

Posted 2 years ago

“stuff should be checked”

Helpful Report

Posted 2 years ago

Hi There, Thanks for leaving us feedback. Customer satisfaction is our top priority so we’re sorry to hear about the poor experience you have had with us. Please email us at support@jobalots.com so we can look into this for you. Looking forward to hearing back from you, have a great day.

Posted 2 years ago

“Absolutely disappointed, paying so much for the delivery charge just to get items that are faulty or not even checked properly. Faur enough it does say that it’s your own risk, but I ordered a toilet seat that came in a different packing so not it’s own box, the screws were already rusted, and the seat was dirty and disgusting,and it looked to me that the customer has replaced a good item with their own item that’s been used for a long time and just used a random box. This is unnaceptable and I don’t feel like buying from Jobalots anymore as I’ll just be wasting my time and money.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for leaving us feedback. We completely understand your situation, the following are included on our listings: Items are untested and unsorted by Jobalots and may be damaged, coming directly from the source company. All products will need to be checked, and in some cases repaired to current safety standards before resale. No warranty/guarantee on any items. Products might have missing parts. Perishable products may have exceeded their expiry/use-by dates. Please note that size, colour, and style may vary. Please note that your total inventory of your order may vary by +/- 10%. Images are for illustrative purposes only. If you have any ideas on how we could make our service even better for you then please let us know at support@jobalots.com.

Posted 2 years ago

“I bought lot of stuff, some was missing and few items are broken. I am Very disappointed .”

Helpful Report

Posted 2 years ago

Hi there, Thank you for leaving us feedback. Please be advised that we sell customer returns and brand-new items, in customer returns we categorise them into different conditions. You can check more information on our conditions page: https://jobalots.com/pages/job-lot-info.

Posted 2 years ago

“Didn’t get 1 item delivered to me and the explanation given wasn’t satisfactory”

Helpful Report

Posted 2 years ago

Hi there, Thank you for leaving us feedback. I have taken a look into this and it shows that one of my colleagues responded to this concern, you might not satisfied with their responses but it is indicated on our listing that please note that your total inventory of your order may vary by +/- 10%. If you would like to apply for a refund, please fill out our refund request form here: https://978j1thryli.typeform.com/to/qn2xcvFd. Once your application has been reviewed by our dedicated team, you will be sent an email response detailing the outcome of your request.

Posted 2 years ago

“I bought 6 lights for the ceiling and only 1 of them working”

Helpful Report

Posted 2 years ago

Hi There, Thanks for leaving us feedback. Customer satisfaction is our top priority so we’re sorry to hear about the poor experience you have had with us. Please email us at support@jobalots.com so we can look into this for you. Looking forward to hearing back from you, have a great day.

Posted 2 years ago

“The iTunes very bad quality and delivery very slow”

Helpful Report

Posted 2 years ago

Hi There, Thanks for leaving us feedback. Customer satisfaction is our top priority so we’re sorry to hear about the poor experience you have had with us. Please email us at support@jobalots.com so we can look into this for you. Looking forward to hearing back from you, have a great day.

Posted 2 years ago

“Usually good but 7 of my items still not received after 6 days - hoping they will come soon 🙁”

Helpful Report

Posted 2 years ago

Hi there, Thank you for leaving us feedback. I have taken a look into this and it shows that your order was delivered successfully. Please email us at support@jobalots.com so we can look into this for you. Looking forward to hearing back from you, have a great day.

Posted 2 years ago

“Most of the staff I bought is not working I don't recommend to anyone”

Helpful Report

Posted 2 years ago

Hi There, Thanks for leaving us feedback. Customer satisfaction is our top priority so we’re sorry to hear about the poor experience you have had with us. Please email us at support@jobalots.com so we can look into this for you. Looking forward to hearing back from you, have a great day.

Posted 2 years ago

“Purchased 2 sets of 4 solar lights. What I received was 1 pack OK, but the second pack had only 3 lights and all had the solar panels removed and were totally useless. You win some but mostly you lose. Buyer beware!”

Helpful Report

Posted 2 years ago

Hi There, Thanks for leaving us feedback. I've looked into this and I can see that this falls into the condition description advertised on the listing: Items are untested and unsorted by Jobalots and may be damaged, coming directly from the source company. All products will need to be checked, and in some cases repaired to current safety standards before resale. No warranty/guarantee on any items. Products might have missing parts. Perishable products may have exceeded their expiry/use-by dates. Please note that size, colour, and style may vary. Please note that your total inventory of your order may vary by +/- 10%. Images are for illustrative purposes only. We hope this information will help inform your future orders.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Could Be Better

Jobalots Reviews

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