“Purchased a high quality Zanussi induction cooker just under 3 years ago for £829 from John Lewis. The Control Board recently developed a serious fault, which meant that the hobs could not be used at all. I tried to claim the cost of repair from John Lewis, but they have refused to settle the claim because the warranty has expired. Tried to explain that their primary obligations are those as provided by the Consumer Rights Act, but they don't understand! They're clearly liable to pay me the cost of repairs and reasonable consequential losses and damages under the Act. The warranty to a large extent is irrelevant. The cooker was advertised as high quality, as reflected in the price, and therefore, not of suitable quality as provided by s.9 of the Act. It shouldn't develop a serious fault in fewer than 3 years. I think that the problem is that John Lewis are using a third party customer services provider who are clueless. very poor service.”
“I bought a very expensive Samsung American fridge/freezer in October 2021 so just over 3 years old it has Brocken down customer service now in Morocco can’t understand them can’t speak to anyone in England now ..I have to pay £306 to check the compressor in advance ..disgusting that only allowing me to use this one company to mend it as the compressor has a 10 year guarantee …shocked that John Lewis was known to be an upstanding English company with English morals now they are not disgusted the customer service is in a third world country that has no morals MOROCCO KNOWN TO AND HAS JUST HAD A CULL TO SHOOT AND LEAVE IN AGONY TO DIE THE POOR STREET DOGS WHO ALREADY SUFFER TO LIVE IN THIS COUNTRY”
“John Lewis is becoming a terrible company.
John Lewis Credit Card is getting worse as its customer services.
My Mobile transfer is not credited to my John Lewis Partnership account which incurs late payment fees and interest every month.
When contacted John Lewis all responses emphasised that they were not at fault and took no responsibility.
Very disappointed.”
“I ordered a Kettle and a Toaster both in white from John Lewis for delivery today. I paid an extra £10+ for timed delivery and took the morning of work to receive. I received a Black Kettle and a White Toaster. Not what I asked for. I contacted John Lewis who said "Sorry but we'll send another one out and we won't charge you an extra delivery charge"?? Extra? They messed up and the 24 hour delivery has now taken 2 mornings of my life and a trip to the Post Office to send back they wrong one and its not what I paid extra for? Their response? Sorry but we won't be offering any good will.....Terrible experience”
“Unacceptable service from John Lewis \…
Unacceptable service from John Lewis \ CHS case manager
Purchased a carpet , when it was due to be laid the fitter from John Lewis arrived with it saying it had marks on it, we spoke to John Lewis at this point asking if the marks don’t hoover out would we get a replacement. No, was the answer. They would send someone out to clean it. I wasn’t happy with this as it cost just over £2000 for a small front room. So we didn’t have it laid. We waited for a new one. At this point the fitter would have had an empty room, because our new sofas were due to be delivered in the next few days.
The new carpet arrived but we now had the sofas in room, I helped the fitter move to the middle of the room. The fitter was left alone in the room for 3 hours.
Once the carpet was fitted and the fitter had left , we began to tidy up. We noticed a rip in the back of the sofa at low level which wasn’t there before the fitter arrived.
In my option I feel that the carpet fitter has done this with a gripper rod, accidentally.
When I contacted John Lewis ( our case manager )
She said she would speak to the fitter.
The fitter has denied doing this and said the rip was already there, if this was already done then he should have pointed it out to us there and then because he would have known he would be likely to get the blame. The sofas were in perfect condition on his arrival as they had only been delivered 11days prior
our case manager has said because the fitter has denied doing this there’s nothing we can do and there’s no one else we can complain to and if we continue to complain it will only get passed to her.
I visited the store at bluewater on 28 feb 19 , and explained everything that had happened and requested someone else deals with this as our case manager has been most unhelpful and has an extremely poor attitude towards customer relations.”
